Custom Collective Omdömen 

Svar från Custom Collective

5 jan. 2026

Hi Trudie,

I am truly sorry that your daughter's gift didn't arrive in time for Christmas. I completely understand your frustration, especially given how long you've been waiting since you ordered.

I’ve looked into your order and can confirm it has officially shipped. Our couriers are currently working through a significant holiday backlog, which has caused unforeseen delays in scanning and tracking updates. Please rest assured that every one of our customers has received their orders, and yours is definitely on its way.

To make things right, we are processing a full refund for your order today, and you will still receive the bracelet shortly as a gesture of our sincere apology.

Thank you for your patience.

Svar från Custom Collective

5 jan. 2026

Hi Isaac,

I am truly sorry that we let you down and for the stress this has caused. I understand how important this gift was for your wife’s Christmas, and I sincerely apologize for failing to meet the timeline we promised.

Your order has been shipped and is on its way to you. Please keep in mind that couriers are still catching up from the holiday peak, so tracking may take a moment to update once they scan the package. I want to reassure you that all of our customers have been receiving their orders; we are simply navigating these unforeseen shipping delays.

To make this right, I have processed a full refund for your order. You will still receive the item shortly as a gift from us for the trouble.

We are a small team doing our absolute best to resolve every issue, and we’ve tried to provide the best resolution possible here.

Thank you for your patience and for giving us the chance to fix this.

Svar från Custom Collective

5 jan. 2026

Hi Christopher,

I am incredibly sorry that you haven’t received your order or a response from us yet. I completely understand your frustration—especially since this was meant to be a Christmas gift. Five weeks is a long time to wait, and I sincerely apologize for letting you down.

I want to reassure you that we are a legitimate business, and we are committed to getting your items to you. Please email us at hello@customgoods.co with the subject line "Priority + [Your Order Number]".

I will personally make sure we track down the exact status and whereabouts of your package immediately to provide a resolution.

Thank you for your patience, and I look forward to hearing from you.

Svar från Custom Collective

5 jan. 2026

Hi John,

I am incredibly sorry that we missed the mark so significantly with your holiday gift. It’s clear we let you down—not just with the delivery timing and the packaging, but with the communication you received from us. This is not the experience we want for our customers.

I want to personally reassure you that we are a legitimate business, and your feedback regarding our "24/7 support" and the quality of our gift-wrapping has been shared directly with our management team to ensure we improve.

We’d like to make this right. Please email us at hello@customgoods.co with the subject line “Priority + [Your Order Number]”. This will allow us to investigate the exact details of your order and provide a resolution for the frustrations you’ve faced.

We hope to have the chance to regain your trust.

Svar från Custom Collective

25 dec. 2025

Hi Joey,

I am truly sorry for the stress and disappointment we’ve caused. I know you ordered these earrings back on December 4th specifically as a Christmas gift, and failing to meet that deadline—especially after our site indicated it would arrive in time—is not the experience we want for you.

I also want to acknowledge your frustration regarding our communication. It’s clear we dropped the ball in getting back to you promptly, and I understand why it felt like your concerns were being ignored while you were checking for updates. We've been working through a very heavy holiday rush, but that is no excuse for the lack of a personal response when you needed one.

I’d like to make this right immediately. Could you please send an email to hello@customgoods.co with your order number? I want to personally look into the latest status of your package.

To show how sorry we are, we will process a full refund for your order as soon as we receive your email. You can also keep the earrings once they arrive as a gift from us.

Thank you so much for your patience and for giving us a chance to fix this.

Svar från Custom Collective

25 dec. 2025

Hello there,

I am so incredibly sorry that your necklace didn’t arrive in time for Christmas. Reading your review, I can hear how frustrating this has been, especially since this was meant to be a special gift. This is definitely not the experience we want for anyone who chooses to shop with us.

I want to personally address the concerns you raised. Because we are a small team working through a very busy holiday season, we’ve fallen behind on our emails, and I’m sorry that our previous replies felt impersonal or didn't give you the specific answers you needed. We are a real team of people here, and I hate that we gave you the impression otherwise.

Regarding your receipt and tracking—these should have been sent automatically, and I’m concerned there may have been a technical glitch or an issue with the email address on file that prevented them from reaching you.

Please send a quick email to hello@customgoods.co so I can personally pull up your file, give you the exact status of your package, and provide the tracking number right away.

We are working hard to get through this peak season, and your feedback helps us realize where we need to improve.

Thank you so much for your patience, and I look forward to hearing from you at our support email so I can fix this.

Svar från Custom Collective

25 dec. 2025

Hello there,

I am truly sorry for the stress and disappointment we've caused you. I know how it feels to count on a gift for the holidays only to have it stuck in processing, and it's clear we let you down here.

I’d like to look into exactly why your order was delayed when it should have been part of our earlier shipments. Could you please send us a quick email at hello@customgoods.co? I want to personally check the latest status and make sure that package is moving.

We’re a small team working hard through the holiday rush, and we know we missed the mark here. Thank you so much for your patience while we get this sorted.

Svar från Custom Collective

25 dec. 2025

Hi Winston,

I wanted to personally apologize for the frustration we’ve caused you. I hear your concerns loud and clear, and I really appreciate the honest feedback regarding our communication. It’s clear we missed the mark for you, and for that, I am truly sorry.

I wanted to touch on the points you raised to help clarify how we operate. Because our jewelry is custom-made, we don't keep a pre-made inventory. As outlined in our FAQs, each piece takes about 8 to 10 business days (excluding weekends) to be meticulously crafted. Once it's ready, standard shipping typically takes another 7 to 10 days, while express takes 3 to 5 business days depending on where you are located.

I understand that seeing your card charged immediately and having a short cancellation window feels restrictive. We use those funds to begin the custom crafting process right away, but I hear your point on how this can feel from a customer's perspective. We are also taking your notes about our "about us" section—we never want to come across as "fake," and we're working on being much more transparent about our small team and our process.

We are working around the clock to get orders out during this busy holiday season. If you could send us a quick email at hello@customgoods.co, I’d love to personally check the latest status of your order and make sure everything is moving along.

Thank you again for your patience and for giving us a chance to explain.

Svar från Custom Collective

25 dec. 2025

Hi Charlie,

I am honestly so sorry that we’ve let you down. I can totally understand your frustration—ordering as early as December 7th and not having the gift in hand for your wife (or even a reply to your email) is not the experience we want for you.

Things have been incredibly busy this holiday season, and it sounds like we missed the mark on getting back to you promptly. I’d love to make this right and personally look into exactly where your order is.

Could you please send us a quick note at hello@customgoods.co? If you put "Urgent: Review Follow-up" in the subject line, I’ll make sure we prioritize your ticket and give you the latest status right away.

Thanks again for your patience while we get this sorted for you.

Svar från Custom Collective

24 dec. 2025

Hi Jennifer,

I am so incredibly sorry to hear that you’re without your gifts for your mother and mother-in-law. I can only imagine how stressful that is, and I truly apologize for the disappointment this has caused.

To provide some clarity, we had a Christmas cutoff date of December 8th posted to ensure holiday delivery. Since your order was placed on the 11th, it fell just outside that window. As mentioned in our FAQs, each custom piece is made to order and takes about 8–10 business days (excluding weekends) to craft meticulously. Because you selected Express Shipping, it will take an additional 3–5 business days to arrive once it leaves our hands.

The good news is that your necklaces are currently in the final stages of production and will be shipped out very soon. We’re working as fast as we can to get these to you, and we really appreciate your patience while we navigate the holiday rush. Thank you again for giving us a chance.

Svar från Custom Collective

24 dec. 2025

Hi there Mal, I am so incredibly sorry for the frustration and for letting you down on the delivery guarantee. I completely understand why you’re feeling this way—missing a holiday deadline is the last thing we want for our customers, and I can assure you we aren't a scam, though I realize that doesn't change your current experience.

We’ve had a much busier holiday season than expected, but that’s no excuse for a lack of movement on your order. We’d really like to make this right and give you a specific update.

Could you please send us an email at hello@customgoods.co? We'll jump in and check the status immediately to see what's going on. Thank you so much for your patience while we work through this.

Svar från Custom Collective

23 dec. 2025

Hi Carrie,

I am so incredibly sorry for the frustration this has caused. I completely understand why you’re disappointed; when you’re told an item will arrive for Christmas, that is exactly what you expect. It’s disheartening to feel let down, especially with holiday gifts.

I wanted to reach out personally to give you the most honest update from our team. We have been working around the clock to get orders out, and I can confirm that all orders placed by our December 8th cutoff have now been dispatched and handed over to our shipping providers.

Right now, we are in a bit of a difficult spot where we are waiting for our service providers to sync the tracking numbers back to our system. Because of the extreme holiday peak, there’s a delay in these numbers being generated and updated on the customer side, even though the packages are already on their way.

We definitely haven't ignored your emails—our small team is just buried trying to get through the holiday rush. We sincerely ask for just a bit more of your patience while these tracking links update. We’re doing everything we can to get your gift to you.

Thank you for your patience and for giving us a chance, even though we've fallen short of your expectations this time.

Svar från Custom Collective

23 dec. 2025

Hi Lando,

I am so incredibly sorry. Reading your feedback, I can see exactly why you feel frustrated and misled, and that is the last thing we want for you—especially with a Christmas gift on the line. I’m not using a script here because I want to be completely honest with you about what is happening behind the scenes.

Our team has been working around the clock to meet our December 8th Christmas cutoff. I’ve checked our logs, and all orders placed by that date have been crafted and handed over to our shipping providers.

The delay you’re seeing in your tracking is due to a major bottleneck at the hand-over point. Because of the holiday peak, our service providers are experiencing "replication delays," meaning they have the packages, but their system is lagging significantly in generating and updating the tracking numbers (TNs). We expect your order is in one of these batches currently waiting for the system to refresh.

To be fully transparent on how we work: our custom pieces take 8–10 business days to meticulously craft (excluding weekends). From there, standard delivery is usually 7–10 days, while Express takes 3–5.

I want to find out exactly where your specific necklace is right now. Could you please send us an email with your order number? I will personally investigate the hand-over status and see why your tracking hasn't updated despite the upgrade to Priority Mail.

We know this is a stressful time of year, and we sincerely ask for your patience as we push our providers to get these numbers live. We truly value your business and want to make this right.

Svar från Custom Collective

23 dec. 2025

Hi Kyle,

I am truly sorry for the stress and frustration this has caused. We know how much it means to receive your holiday gifts on time, and it’s clear we’ve let you down with our communication. Please know that we are a real team here, and we genuinely value the trust you placed in us.

To give you the most honest update on your order: Because you ordered on December 7th (just before our holiday cutoff), your package has been meticulously crafted and handed over to our shipping provider for delivery.

Right now, we are in a difficult spot where we are waiting on our service provider to generate and sync the tracking numbers for this latest batch of shipments. Because of the peak holiday volume, there has been an unforeseen delay in these numbers appearing in our system, which we know looks like a lack of progress from your end.

We’ve reached out via DM on social media to keep you updated, but we sincerely ask for just a bit more of your patience as the carrier processes these labels. We are working around the clock to ensure your order arrives safely.

We truly value your support and hope to turn this experience around for you.

Svar från Custom Collective

23 dec. 2025

Hi Kassi,

I am so incredibly sorry to hear that you haven’t received your necklace or a resolution yet. I can only imagine how frustrating it feels to be waiting on a package, especially this close to the holidays. This isn't the experience we want for you at all.

Because our items are custom-made and we’re currently in the middle of our busiest season, things are moving a bit challenging than we'd like—but that's no excuse for you feeling ignored. We genuinely want to make this right.

Could you please send us an email at hello@customgoods.co with your order number? If you reach out there, I can personally dig into the status of your necklace and see exactly what's happening.

We truly appreciate your patience and for giving us the chance to look into this for you.

Svar från Custom Collective

23 dec. 2025

Hi Mike,

I’m really sorry for the stress this has caused. I know how important holiday timing is, and it’s clear we’ve let you down with the lack of communication. Please accept our sincere apologies for that vague update you received earlier; that isn’t the level of service we aim for.

I want to give you a clear look at what’s happening with your order: Since you ordered on December 7th (before our Christmas cutoff on the 8th), your package has been finished and handed over to our shipping partner.

Right now, we are in a bit of a waiting game with the service provider to get the tracking numbers synced back to our system. Because of the holiday peak, there’s been an unexpected delay in them generating these numbers, even though the packages are already in transit.

We are pushing them for these updates every hour so we can get that tracking info to you. We truly appreciate your patience while we navigate this holiday rush, and we’re doing everything we can to get your order home.

Svar från Custom Collective

22 dec. 2025

Hi Deborah,

I am so incredibly sorry for the delay in getting back to your messages. We’ve been experiencing a much higher volume of inquiries than usual this peak season, and while we are working around the clock to catch up, I realize how stressful the silence can be when you’re waiting on a holiday gift.

I’ve personally looked into your order to provide some clarity. To ensure every custom piece is crafted with the care it deserves, our standard production takes about 8–10 business days. Your order was placed on December 13th and moved into production on the 15th.

We always want to be as transparent as possible about these timelines, which is why we list the full production and shipping breakdown in our FAQ section. To ensure holiday arrival, our guaranteed Christmas cutoff was December 8th. Since your order was placed after that date, it is still currently being meticulously crafted by our team.

As soon as it is finished, it will be handed over to our express courier (3–5 business days) to get it to you as quickly as possible. I truly hope this helps clarify the status of your piece. We appreciate your patience more than we can say.

Svar från Custom Collective

23 dec. 2025

Hi Gina,

I am so incredibly sorry for the experience you’ve had. I completely understand your frustration—ordering something in November and not having it by December is not the experience we want for any of our customers.

To be fully transparent, we hit a major roadblock when your initial package was lost in transit. We only discovered this after investigating the delay, and as soon as we realized what happened, we immediately started a remake of your necklace to make things right.

Since our pieces are custom-crafted, it does take a little extra time to get them perfect, but a new package has been sent out and the tracking number we shared is active.

We know the holiday season is a high-stakes time for gifts, and we sincerely ask for your patience as we work to get this replacement to you. We're a small team doing our best to navigate these peak season shipping hurdles, and we truly appreciate you giving us a chance.

Svar från Custom Collective

23 dec. 2025

Hi Christian,

I am so sorry for the frustration and for leaving you feeling in the dark about your wife’s gift. I completely hear you—ordering as early as November 28th should ideally mean a stress-free experience, and I’m genuinely sorry we’ve missed the mark on keeping you updated.

I wanted to reach out personally to give you the most current update from our team. All orders placed up to our December 8th Christmas cutoff have now been fully processed and handed over to our shipping providers.

The reason your status hasn't updated yet is that we are currently waiting for our carriers to sync the tracking numbers back to our system. Because of the heavy holiday peak, there’s a bit of a delay in their system generating those numbers, even though the packages are already on their way.

We are a small team doing our absolute best to get these out the door, and we sincerely ask for just a little more of your patience while the tracking catches up. We truly want this necklace to be a special part of your holiday. Thank you for being patient with us during this busy season.

Svar från Custom Collective

19 dec. 2025

Hi Elizabeth,

I am truly sorry to hear about your experience and the frustration caused by the delay in your order and our communication. This is certainly not the holiday experience we want for you, and I completely understand why you feel disappointed.

Please accept our sincerest apologies. We are currently experiencing an unprecedented volume of inquiries, and while our team is working around the clock, we realize we haven't met the mark in getting back to you as quickly as we should.

I have personally looked into your order status: I’m happy to share that your ring has already been shipped and is currently with our delivery partner. We are just waiting for the tracking number to sync with our system so we can provide you with an update. As soon as that becomes available, you will receive an automated email notification with all the details.

We are doing our absolute best to respond to every customer as quickly as possible during this peak season. We appreciate your patience more than we can say, and we are committed to making sure your order reaches you.

Thank you for your understanding.