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Overall, my experience with VW Finance and leasing a new 2026 VW Tayron eHybrid has been very positive, but there are a few areas that I believe could be improved to create a better customer experience.

Firstly, it would have been helpful to know from the outset that VW Finance would be involved in the lease process. This was our first lease vehicle and, having previously owned two Volvos and three Volkswagens, we were unfamiliar with how the arrangement would work. That said, the VW Finance paperwork and online onboarding process were simple, straightforward and easy to understand.

One point worth highlighting is the maintenance package pricing. Carparison initially offered maintenance at around £40 per month, which seemed expensive, so I declined it. However, when the VW Finance paperwork arrived, the equivalent maintenance package was offered at approximately £14 per month including VAT, a significant difference. On that basis I took the VW Finance option. Greater consistency and transparency between brokers and finance providers would help customers make informed decisions.

The reason I chose the Tayron eHybrid was largely due to advice from the YouTube channel "Not a Car Guru", whose famous saying is, "Don't chase the car, chase the deal." After test-driving several Chinese competitors, the VW offer stood out. It was approximately £70 per month cheaper than comparable alternatives while still providing a well-specified vehicle from a trusted manufacturer.

The deal was advertised as having no Carparison fees and no initial payment. However, this wasn't quite how it played out in practice. The VW Finance documentation showed an initial payment due on 20th October, followed by another payment on 29th October. This effectively creates a very expensive first month for many households. In my view, VW should review this process. A simple, transparent 24-month payment schedule would likely attract more customers and avoid confusion.

Another issue relates to the vehicle being supplied as a pre-registered car. Although the vehicle was delivered to me on 29th September, it had already been registered on 1st July. This means that several benefits, including complimentary app services and other free subscriptions, are already two months into their lifespan before the customer even receives the vehicle. As a result, these services will expire before the lease agreement ends, despite the vehicle being effectively brand new when delivered. This leaves a slightly bitter taste in what has otherwise been a very good experience. I believe VW should address this issue for customers taking delivery of pre-registered vehicles. Few people are likely to pay additional fees to extend services simply because the car sat in stock before delivery.

There is also ambiguity around servicing. The vehicle indicates a service interval of two years or 19,000 miles. Based on my expected mileage, it is quite possible that the maintenance plan I purchased will cover work that is not actually required during my lease period. A typical first service is often little more than an oil and inspection service, usually costing significantly less than the total maintenance package. Greater clarity would help customers decide whether a maintenance plan represents good value for their circumstances.

In summary, the Tayron eHybrid itself is an excellent vehicle and represents outstanding value for money. The leasing process was generally smooth, and the VW Finance onboarding was clear and professional. However, the payment structure, pre-registration implications, subscription timing, and servicing transparency all need more careful consideration. Both VW Finance and Carparison should ensure customers have all the facts before committing, helping to build trust, encourage repeat business and create a better overall ownership experience.

I would be very interested to see whether managers from either company take the time to review this feedback and respond to some of the points raised.

Andy McGowan
East Lothian

Everything was made easy with the salesman
Leading me through each stage

Easy to set up documents emailed to me
But I am not keen on electronic signature

Olli was a great person to deal with in the showroom. Very knowledgable about the car and enthusiastic. Believed in the car he was selling.

Easy to deal with, got the added perks of taking the loan with no quibbles

Excellent service and response

I had such a seamless experience at Audi Teesside. I came in just to enquire about a new car and felt very welcome. I was seen promptly by one of your sales executives (Dan) who couldn’t do enough for me, and managed to find me the perfect deal! It was such a lovely experience and I felt very looked after. Dan was very friendly and understanding throughout the whole process - excellent customer service!

Merely that the process was very straightforward. I knew the parameters that I could afford to work in and these were met with very little difficulty.

Very helpful and trustworthy.

An excellent and painless experience from start to finish. Good service and I was kept up to date at all times.

Everything was made clear vehicle came when they said very clean in and out showed me how everything work on the inside very helpful and friendly

Always a great experience with Charlotte
Very professional and friendly
And always tries her best to meet my asks amazing as always xxx

So easy to apply for a great car drives so smooth staff there to support whenever you need them so helpful and professional customer service is ⭐⭐⭐⭐⭐and the continuing service is really good too

I am so happy with them. Always helpfull

I had a car for 2 days before having a gearbox malfunction as well as other faults shown when recovery came and was taken back to the Audi dealer. Told that it may take up to 2 weeks before the specific part is made in Germany as needs to be specific to model of car. To my surprise 3 working days after this conversation I was told it was fixed but I may still experience juddering with the gear changes on an automatic car and may take time to adjust to the 'driving style'. I was not happy with this as I wanted the car to drive as I test drove it the week previously and requested my deposit back to which was later smoothed over as it had a completely new gearbox and shouldn't happen again. I later found out that the centre console unit I was told required 'updating' the day I bought the vehicle and 'wouldn't notice a difference' with the car when I asked what that was, was infact in relation to the gearbox issue I experienced so, I have been sold a vehicle that was not ready to be sold and when asking for my deposit back was simply told it's basically brand new again... this is not a service I'm happy with, regret buying the car having had it less than 2 weeks in my possession and no gesture of good will for the headache it's caused has even been implied. Will not be using Audi again. I feel lied to and that my customer rights have not been adhered to

Recently had a letter from VWFS, after waiting circa 12-18 months, in regards to the ongoing DCA claims that is overhauling the sector. They have admitted my agreement had been subjected to a DCA, but because it was settled early, i am not entitled to anything by way of reimbursement/compensation. So apparently, if you settle agreements early, it is perfectly acceptable for them to deceive you, and you are not deemed worthy of honesty, and no repurcussions. This has now been formally referred to the FCA, as not even a gesture payment has been offered.

Good experience of receiving information about the finance from the sales person where I purchased my new car. Forms clear and informative. Finance agreement clear as expected.

As a VW driver for many years I can say uts been a very nice experience, from walking into the showroom to driving away in ny new car,all made easy and manageable with VW Finance