Curaleaf Pharmacy Omdömen 

Many thanks to Lynn, always a pleasure, many thanks indeed. Very best regards, m

Ordered too much by mistake and Louis has responded very quickly and returned my payment

Always the same story ordered and paid told be 2 weeks ?? Absolute joke of a company..

Complete joke.
Communist style bureaucracy and zero flexibility.

Avoid this clinic at all costs.
The customer service at Curaleaf is an absolute joke. You pay a lot of money for private healthcare, but they treat you like a nuisance. There is simply no dealing with this stubborn, rigid bureaucracy.

The waiting times for medication delivery are ridiculous. To make matters worse, their logistics are a mess. They use a courier company that does not deliver on Saturdays. If you ask to change the courier, the answer is always NO. If you ask for a faster delivery so your package arrives on Friday before the weekend, the answer is also NO. Every single request or attempt to sort out a problem is met with a cold response that it cannot be done. They do not even bother to ask the patient what the issue is or how they can help.

They have absolutely no idea about basic customer service. There is zero flexibility and complete indifference to the fact that a patient is left without their medication over the weekend. It is a waste of health, nerves, and money.

I am officially transferring to a competitor that can manage next-day delivery without making a fuss. Highly avoid.

The clinic itself is absolutely fine.
I have no complaints about the doctors or the service they provide. My issue is entirely with Qureleaf Pharmacy.

Every single month I receive a 28-day prescription, but the system doesn't let me order before day 28. As a result, I end up without my medication for nearly a week every month because the pharmacy takes so long to dispatch it.

This is completely unacceptable in 2026. I pay for my prescription on a Monday, and it often isn't delivered until the following Tuesday, more than a week later. We're talking about medication, not an ordinary online purchase. What if someone's health depended on receiving it on time?

Customer service is equally disappointing. The response is basically, "There's nothing we can do," which is not good enough.

To make matters worse, medications are often out of stock by the time I'm finally allowed to order. Then I have to request an alternative prescription, which causes even more delays.

I would not recommend Qureleaf Pharmacy. If you're already with them, I'd seriously consider switching to another pharmacy. My family members use different clinics and pharmacies, and they receive their medication the next working day without these constant delays.

The pharmacy is the weak link here, and it has been the same problem month after month for over a year now.

I genuinely regret becoming a patient with Curaleaf Pharmacy. The amount of stress and anxiety caused by simply trying to obtain medication I am prescribed has made me feel worse than I did before becoming a patient.

My latest issue started with a DPD delivery. Curaleaf use next-day delivery, but medication is not always dispatched on the day it is ordered, so I did not know exactly when it would arrive. I was not home when DPD first came, and instead of marking it as “no answer”, the driver marked it as “unable to provide PIN”, which resulted in the parcel being returned towards Curaleaf.

Curaleaf arranged redelivery for the Sunday. It never arrived. DPD then lost the medication.

This is not the first time I have had problems with DPD. I have previously had medication go missing and had to wait for it to be found, and I have also had drivers claim they attempted delivery when they did not. I have a Ring doorbell, so I can verify this.

What has made this experience so unacceptable is Curaleaf’s response when their courier loses a patient’s medication.

I repeatedly explained that I needed it urgently. I was told they had to wait for DPD to investigate and for the original parcel to work its way back through the system. I was offered absolutely no practical alternative: no replacement, no temporary solution and no meaningful help obtaining another prescription.

Nobody could even tell me when it would be resolved.

DPD eventually found the parcel the following week, but it still had to be returned to Curaleaf before being sent back out to me. I could not understand why Curaleaf could not simply send replacement medication once the parcel was declared lost, then return the recovered medication to stock when it came back.

I was also due to go on holiday during all of this. I repeatedly raised my concern that I would be away without my prescription and tried to resolve it beforehand. Curaleaf only suggested changing pharmacy around two days before I left, rather than when I first raised the issue. By then it was effectively too late and I was left without my medication while on holiday.

Eventually I became so desperate and frustrated that I raised a chargeback. I was not trying to get medication for free. I could not afford to pay again for medication DPD had lost, Curaleaf could not tell me when I would receive it, and I needed the money back so I could obtain medication elsewhere. My intention was for Curaleaf not to resend the original parcel if it was recovered.

The parcel was eventually delivered on 8 August. I then cancelled the chargeback at the first practical opportunity after the weekend.

The timeline is clear: chargeback requested on the 5th, confirmed raised on the 7th, medication delivered on the 8th, cancellation requested on the 10th and the bank confirmed it closed on the 13th.

I have since gone back to my bank multiple times and they have repeatedly confirmed it is closed. I even offered Curaleaf proof from the bank and staff declined to take it.

Despite doing everything asked of me, I have not been able to obtain another prescription since the one delivered on 8 August.

During my most recent call I asked to speak to somebody senior because I was getting nowhere. That request was refused. After weeks without medication, repeated calls to Curaleaf and my bank, being left without medication on holiday and still getting no solution, my frustration reached breaking point.

I do not expect Curaleaf to prevent every mistake DPD makes. What I do expect is a pharmacy to have a proper process when prescription medication is lost.

Curaleaf chose DPD as its courier. If DPD loses a patient’s medication, that should be resolved between Curaleaf and DPD without leaving the patient indefinitely without treatment.

For someone prescribed medication partly to help manage stress and anxiety, dealing with Curaleaf has caused an enormous amount of both.

I already have an outstanding complaint and am now asking for this entire situation to be reviewed by senior management.

Based on my experience, the biggest problem is not that DPD sometimes makes mistakes. It is Curaleaf’s complete lack of urgency, flexibility and ownership when those mistakes happen.

I would not recommend Curaleaf Pharmacy.

Julie was very helpful with my prescription alls good

Lynn called me straight back and was very helpful. Excellent customer service

Only half my order arrived and they refuse to accept culpability for sending it wrong. I have contacted police and forwarded a complaint to the General Pharmaceutical Council, as well as processed a charge back with my bank as they refuse to prove proof of correct dispatch due to “internal systems”.
Customer service are incredibly passive aggressive and immediately started to shift blame to me - yet unwilling to show proof of sending? Police and my bank can handle it - I will be reporting to the relevant authorities and moving company.
This is far from the first issue I’ve had with them but it is by far the most offensive. As someone in the industry for 16+ years It is NEVER the customers responsibility to find a missing order, that burden is on the provider!
Staff couldn’t give a monkeys. Avoid!!

Julie was very helpful - she was professional, proactive and polite

Been with Curaleaf for 2 years now, they used to be good with deliveries usually next day or day after with the occasional delay here and there - don't get me wrong, the people that work there are wonderful and very understanding, but something has changed recently though as they sent out a mass email telling people there will be more delays and up to 2 weeks lead time for orders in the future which is just absurd. Every other pharmacy offers next working day delivery if ordered before certain time. I've been left for almost a week now without my medication because they let me order OUT OF STOCK product and pay for it without telling me and just expect me to wait around for weeks for them to get it back in stock. Even after having it refunded and replaced with a IN STOCK one, it's still not been sent even after multiple days!

They are happy to spend money and resources upgrading their website's UI but then downgrade their delivery service and quality. Curaleaf as a company obviously do not have their priorities straight or the right amount of staff to handle the amount of patients. They send the same pre-scripted excuses and never address your concerns claiming its impossible to achieve, how come other pharmacies can achieve it then? Would recommend using Alternaleaf instead as they guarantee next working day delivery and have all the same medication options and prices.

Curaleaf are still a viable option in terms of the actual medication, appointments and support they provide, they just need to sort their delivery out to match the competition as they have informed me they have no intention of doing so, which is why I sadly decided to switch to a different Clinic/Pharmacy with better turnaround.

Today was chattin with Julie who helped with enquiries regarding prescriptions .Julie was very helpful indeed and resolved my enquiry quickly and politely very nice to me.
Love curaleaf clinic very excellent staff and services throughout.. right across the board;-)

Out of stock facing 4 days unmedicated now and left as a severe suicide risk due to not being their priority.

They were aware of the stock requirements as I prearranged the prescription yet still failed to order in any cannabis flower in the strain I requested.

The whole company is a joke, dpd failed deliveries, no stock and unavailable at weekends. One star is being generous!

Great help from Louis this afternoon. Managed to do a same day turnaround on my medication which avoided a weekend without my much needed meds. Feels more like a family than a business, he was very caring and answered emails very quickly. Great representative for Curaleaf!

Great service thank you for your help today Luis very fast and efficient help

I’ve been a customer of Curaleaf since the beginning of the year and to be honest I’m really not impressed. I paid for my order three days ago, it showed online as being available and in stock 3 days later and still no confirmation of dispatch.
Curaleaf cover themselves by giving a 7 day delivery date. In reality it usually takes two days from paying to a dispatch notice.
Disabled paitents like me rely on benefits to survive.
I can’t walk due to a spinal cord injury the medication I buy from Curaleaf allows me to function and get around my house without my wheelchair. I can only afford to pay for this from my benefits who’s payment date changes every month. So when I run out I can only afford my medication at the end of my prescription date.
When Curaleaf delays a whole order because one item is not in stock without contacting the patient it causes considerable discomfort and pain because Curaleaf would rather take your money than loose out on a sale.
Sort your website out! It’s easy to use stock control software to know exactly how much product you have in stock.
Instead you have left me with no medication in pain and unable to walk.

I’m seriously considering moving my prescription to another Pharmacy

Oh and Curaleaf, please don’t insult me by replying with your generic cut and paste response telling me “you would love to look into it but you can’t identify me as a patient from my review!”

It’s posted as a response in every single bad review I can see.

Had to verify address done quickly and managed to order prescription same day had adviser Julie a+ with walking me through the process.

Fantastic support. No hold on phone waiting etc
Thanks Lynn

Patient Support Co-Ordinator

There very nice people and very reliable normal fast delivery. Karl

Julie was a great help in sorting out a DPD delivery issue.