Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Se mer
Företaget har svarat
Contacted Cruise118 via the webchat option and was connected to Emily. After going through the normal security questions I told her that the cabin I had been allocated for my upcoming cruise was unde... Se mer
The time between each conversation is long which is annoying, and I am not sure this is the quickest option However all was sorted out
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktuppgifter
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Storbritannien
- feedback@cruises.com
- cruise118.com
4,7
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer care service by Emily
Emily, the travel concierge was excellent. Whilst all the travel concierges I have spoken to at 118 are excellent Emily went far beyond what I would have expected and ensured that I booked the best flight package for my trip and in so doing she worked way past her finishing time.
12 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you so much for leaving a review for Emily, its is really appreciated.
Its is lovely to read how excellent Emily was in assisting you recently with such a positive outcome.
We will ensure to pass on your kind words to Emily and her manager.
Thank you once again.
Kind regards
Customer Relations
Shocking indirect flights given for a 3 hour flight
My daughter, grandaughter and I are going in a Greek island cruise on 4th July. We noticed our flights to Italy are a nightmare. 2 flights out changing in Brussels with the return flight taking us from Italy to Istanbul which is further away changing and then onwards to the UK. We weren't told anything about the chance of an indirect flight and we were told to ring Royal Carribean to complain. But... I have written in a complaint detailing this and I haven't even had an acknowledgement. This is not our first cruise with you but it will be my last. I would like someone from your complaints team to contact me urgently..
13 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Hello Margaret
We’re very sorry to read your review and to learn of your concerns regarding your flight arrangements, as well as the lack of acknowledgement to your complaint – this is certainly not the experience we want for our returning customers.
We would really like the opportunity to look into this for you and assist further. Please can you contact our Customer Relations team directly at customer.relations@worldtravelholdings.co.uk quoting your booking details, so we can review your complaint as a priority.
We look forward to hearing from you soon and hope we can help resolve this for you.
Many thanks
Customer Relations
Julia P made this whole process easy
Julia P made this whole process easy, what a great service. She researched options and costs and provided detailed emails. Would happily use Cruise 118 again.
Thank you Julia
12 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your wonderful 5-star review!
We are delighted to hear that Julia made the whole booking process easy for you and provided such thorough support. We will be sure to pass on your kind words to Julia and her manager.
It is great to hear that you would happily use Cruise118 again, we truly appreciate your trust in us and look forward to helping you plan your next cruise!
Thank you once again.
Kind regards,
Customer Relations
Rachael Kept us informed every step of the way
After booking our Cruise summer last year we were getting excited about our upcoming adventure however, there was a worrying feeling that we had made a mistake on our booking, as we were due to fly into Rome on the day of our cruise departure and we were getting increasingly concerned and stressed about the chance of missing the cruise.
We contacted Cruise 118 and explained that we didn't feel comfortable about our booking and they assured us that there was sufficient time, however we still wanted to change our flights and bring them forward a day.
After a lot of checks and escalation, Rachel was able to offer two flight options with additional costs that we were happy to pay that are due to got us into Rome a day early.
Rachel was fantastic and even though there were a number of calls backwards and forward between us, Cruise118 and Royal Caribbean, Rachael kept us informed every step of the way. we now feel so much more comfortable and the excitement is back about our first family cruise.
4 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your experience with us.
We are really pleased to hear that, although you initially had some concerns about your booking, our team was able to provide reassurance and find a solution that gave you peace of mind. It’s completely understandable to feel anxious about flight timings for such an important trip, especially for your first family cruise.
We are especially delighted to hear your kind comments about Rachel. She will be thrilled to know that her support, communication, and dedication made such a positive difference to your experience.
It is wonderful to know that your excitement for your upcoming cruise has been restored, and we are confident you will have an amazing time.
Thank you again for your feedback, and we wish you and your family a fantastic holiday.
Kind Regards
Customer Relations.
Fantastic service
Fantastic service, nothing was too much trouble for Emma, she is a credit to the company and so helpful in assistance with my booking.
11 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Bob
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Seinead Breslin was great helping me…
Seinead Breslin was great helping me change my flights due to the Iran War.
Thank you Seinead.
11 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Archy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I was speaking to Scarlett and she was…
I was speaking to Scarlett and she was very warm helpful and has great knowledge about cruises and fantastic advice 5 STAR. Their team is brilliant and highly recommend to anyone looking to book.
8 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Sally
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca and Jill are most helpful thank…
Rebecca and Jill are most helpful thank you once again.
10 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Linda
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca and Jill recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I would like to say a massive thank you…
I would like to say a massive thank you to Rachel Rennie for all her help in re-organising my cruise, unfortunately due to a Cancer diagnosis and ongoing chemo we couldn’t travel for the one booked in July !
Rachel is an amazing Asset to cruise118 she went out her way to help and kept me up to speed through the whole process! Her kindness and compassion has been exemplary!
I will never enable to thank her enough ! I will certainly use cruise 118 for all my future bookings.
Regards
Joan
8 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share such a heartfelt review.
We are truly sorry to hear about what you have been going through, and we sincerely wish you strength and the very best with your ongoing treatment.
It means a great deal to hear how Rachel was able to support you during such a difficult time.
Thank you again for your lovely comments and for your continued trust in Cruise118.
Kind Regard
Customer Relations
Mona's endeavor cruise 118
I contacted Mona to book a cruise with 118. She worked tirelessly to get the right deal for our preferred destination on budget.She even contacted me whilst on holiday and did not give up until we got our ideal cruise on budget. (Thank you Mona your a star)
25 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear how dedicated Mona was in finding the perfect cruise for you within budget. Her persistence and commitment truly make a difference, and she’ll be thrilled to know how much you appreciate her efforts.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
David Langworthy was really helpful, who I spoke to…
David Langworthy who was so helpful regarding difficulty in completing a required form for our next cruise.Was really helpful. Even querying why, as husband and wife and always travelled together, which we’ve done for the past 57years! (Not always cruising) which this query alluded to,) does he have a different voyagers club level to you? I didn’t know and couldn’t get a satisfactory response. As this was our first cruise with MSC, Cunard who we normally travelled with, we were both the same Diamond level! David said he would look into it.
I sent him details of the requests made and he replied he would help me in this situation.
Excellent Customer Service! Watch this space
2 juni 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for taking the time to update your review and share your experience.
We are absolutely delighted to hear how helpful David was in assisting you.
We truly value your feedback and are so pleased that David’s dedication made a positive impact. We will be sure to pass your kind comments on to him.
If you need any further assistance as you prepare for your upcoming cruise, please do not hesitate to get in touch.
Thank you once again.
Kind regards,
Customer Relations
DO NOT USE - DODGY MARKETING
DO NOT USE - DODGY MARKETING - Booked a cruise with Virgin Voyages and their website states 'All inside staterooms feature a European King-size Seabed' - but I was allocated a room with a single bed!
The fare was advertised with a green tick saying 'up to $400 in FREE drinks on-board' - but apparently it did not apply to the advertised room it was displayed on! This inclusion of credit was also confirmed on a recorded call after booking.
Cruise118 proceeded to gaslight me by rewriting the advertised description (even when I provided a screenshot of the description on the booking page), they also said I should have verified their advertising claims myself on the Virgin Voyages website!
22 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are very sorry to hear about your experience and the frustration this situation caused.
We understand how important it is that all details, including cabin configuration and promotional inclusions, are clear and accurate at the time of booking. This is not the level of service we aim to provide, and we regret that this did not meet your expectations on this occasion.
We’re pleased to confirm that this matter has now been fully reviewed and resolved, and that you have since spoken directly with a manager to discuss your concerns in detail. We appreciate you taking the time to engage with us so we could address this for you.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer relations
Always great service
I cannot praise Cruise118 and specifically Rachel R enough for the outstanding customer service I received this weekend. Due to unexpected personal circumstances, I needed to change the date of a cruise I had booked for October 2027. I was incredibly stressed and fully expected the change to cost me a fortune, or to face endless hurdles trying to get it sorted. Instead, Rachel took complete ownership of the situation and made multiple calls back and forth to MSC Cruises on my behalf, working tirelessly to get everything switched over smoothly. What impressed me the most was their communication, Rachel kept me completely in the loop every step of the way so I was never left wondering what was happening. To get this level of dedication, efficiency, and genuine care on a weekend is rare. Rachel turned a highly stressful situation into an absolute breeze, and I am so grateful.
30 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear how well Rachel supported you during what must have been a very stressful situation. Her dedication, clear communication, and commitment to resolving everything smoothly truly make a difference, and she’ll be so pleased to know how much you appreciated her help
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking extras but given so much more
Julia was superb. Not only was she very knowledgeable to deal with the issue needing sorted, she also very patiently advised on many other aspects of our trip giving personal tips and suggestions. She searched out many possibilities for our trip and helped find the best price.Her service was above and beyond making the whole process of booking extras straightforward.She is a genuine asset to Cruise118
29 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Andrew
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Julia recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Emma was very quick and poAdvice on checking in on back to back holidaylite and knew…
Emma was very quick and polite and knew the answer to my query
29 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Brian
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Super Helpful
Every time I contact Cruise118, I am greeted with someone who is very helpful and friendly and my queries are resolved in a swift manner. I LOVE this company and will be using time and time again!
28 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Contacted chat and super helpful!
I contacted Cruise118 on the chat and got in touch with Emma Spencer regarding a name change and add ons to my cruise. She was so friendly, attentive and helpful. She said she would get back to me via email which she did and we continued the conversation via email until the issue was resolved. She was always super responsive and sorted everything that was needed. Thank you Emma!
22 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are Very happy to hear that Emma provided such friendly, attentive, and helpful support throughout your enquiry. It is particularly pleasing to know that she maintained clear and timely communication, ensuring your requests were handled efficiently from initial contact through to resolution. We greatly appreciate your comments and will be sure to pass on your recognition to Emma
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
3rd mess by cruise 118
3rd mess by cruise 118. First in 2010 left my parents stranded in dubai when it was the volcano did not hear anything from the cruise company did not help at all had to sort it out myself. Now booked a last min cruise on explora was sent wrong documents and documents missing as customer service lady was rushing to go on her holiday so messed it up. then had to ring cruise 118 again to get missing documents as sort out mess that was made to be sent the documents 10mins before needed to leave to go to hotel so did not look at them too closely. only to get on holiday to see they have messed up again original transport was booked for 9.15am they changed it to 05.45 the ship wouldn't be either docked or letting passengers off at that time so had to call them again to get the time changed very poor customer service
22 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Rebecca
Thank you for your feedback. I’m very sorry to hear about your recent experience and the issues with your documentation and transfer arrangements.
The change to your transfer time was implemented by the local supplier in error, however, this was corrected as soon as we were made aware.
We would also always recommend checking documentation prior to travel so that any discrepancies can be identified and rectified in advance.
We appreciate how frustrating this must have been and we apologise for any inconvenience caused.
Kind regards
Customer Relations
Fast reply on the live chat
Fast reply on the live chat, extremely helpful again.
The 2 ladies we have dealt with so far, Sian and Emma, have been brilliant as they are very helpful and nothing is too much trouble
22 maj 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that you received a fast and helpful response via our live chat service. It is especially pleasing to know that both Sian and Emma made such a positive impression, they will be thrilled to hear your kind words. Providing attentive, friendly service is something we pride ourselves on, so it is fantastic to hear this reflected in your experience.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards
Customer Relations
Although l didn't book this time…
Although l didn't book this time Scarlett was very helpful, patient and kind.
15 maj 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.