Excelente experiência com esta empresa de Car Rental. Excelentes instalações e uma frota automóvel muito recente e em excelente estado. Atendimento muito bom e rápido, tanto no check in, como no ch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quero realçar na positiva, o profissionalismo do sr. Que recebeu a viatura, bem como, do sr. Motorista que nos transportou ao aeroporto, dois funcionários de nacionalidade brasileira, ótimos profiss... Se mer
Hallo, wir sind auch fast in die Falle getappt. Bei der Abholung wurde unsere echte Kreditkarte für die Kaution nicht akzeptiert. Als Alternative sollten wir eine Zusatzversicherung über 560€ ab... Se mer
Tudo correu bem. Carro novo, equipa atenciosa e processo eficiente. Tanto a retirada quanto a entrega do carro correram de forma rapida e sem problemas.
Företagsinformation
Skrivet av företaget
We are a car rental company based in Lisbon, near to the Airport. CRC is dedicated to the Leisure and Corporate business areas, distinguishes itself by providing a high quality service and by having a diversified fleet in permanent renewal. A fleet characterized by economic, compact, SUV, luxury, minibus, convertible vehicles, among other categories. Focused on Customer Satisfaction, we have an experienced and dynamic team that will always seek to exceed the expectations of each Customer.
Kontaktuppgifter
Avenida Severiano Falcão, Nº 10, 2685-378, Prior Velho, Portugal
- +351 910 628 505
- info@crcrental.pt
- crcrental.pt
4,0
Bra
296 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CRC - Car Rental Company
Caro Felipe Santiago, muito obrigado pela sua avaliação.
É com satisfação que percemos que gostou do nosso atendimento e que recomendará os nossos serviços.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Caro David Marcelino, obrigado pelo seu feedback positivo.
Ficamos satisfeitos por saber que gostou do nosso serviço.
Esperamos poder voltar a recebê-lo brevemente.
A sua equipa CRC - Car Rental Company.
Ottimo servizio!
8 juni 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Thank you very much, dear Laura Rosati.
We are pleased that you appreciated our service.
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Dear Luna Palma, thank you for your review!
We are pleased to hear that you were happy with the service.
See you soon!
Your CRC - Car Rental Company team.
Suspicion of fraud on the return process
Dear Sirs, Sirs,
I hereby submit a complaint regarding the process of returning the vehicle rented through your company. CRC | Contrato de Aluguer PT 025210970
When the vehicle was delivered, I was informed that there were scratches on the right-hand wheels (front and rear), which, according to the employee present, would be considered as damage to be registered. However, I would like to express my complete astonishment at this situation, as I do not recall it causing any type of damage during the period of use. Furthermore, these risks are so subtle that they only become visible with very careful observation — almost using a magnifying glass.
The way the employee carried out the inspection made me uncomfortable and made me feel like he already knew exactly what to look for, as if the company was already aware of the damage. This behavior raises serious doubts about the fairness of the process and suggests that it may be a systematic practice, potentially aimed at activating external insurance (in this case, the insurance contracted through Rentalcars, and not directly with you).
I reiterate that I consider the process very strange and I deeply regret the way everything was conducted. I therefore request a rigorous and impartial reassessment of this situation, as well as a formal explanation of the criteria used to detect and attribute the alleged damages.
I await a prompt response from you and reserve the right to forward this complaint to the appropriate authorities if I do not receive satisfactory clarification.
Date of occurrence: May 30, 2025
30 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Pedro Lancastre Lda, we appreciate your review.
We are sorry to hear that your experience with CRC didn't go as expected, especially when it came to returning the vehicle.
It is important to note that, as experienced professionals in the car rental sector, our representatives are able to quickly identify the places on vehicles where new damage is most common (lower front bumpers, rims, rear bumpers and windscreens).
Our Customer Service will be reaching you by email regarding this issue.
Your CRC - Car Rental Company team.
I definitely do not recommend it
I definitely do not recommend it. A complete fraudulent company. They did not refund my deposit even though it was 10 days. I am sending an e-mail to contact them but they do not respond. During the delivery of the vehicle, they took 615 euros of payment under the pretext of a small scratch and a stain on the seat. They did not refund my blocked money of 2150 euros either. Stay away. Definitely stay away.
23 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Mehmet Çiğdem, we appreciate your review.
Please note that, according to our terms and conditions, any damage found on the vehicle at the end of the rental is charged accordingly.
Regarding the deposit, it has been reversed by the check-in date.
If the issue is still not solved, we kindly ask you to contact your bank to track the transaction's status.
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Obrigado pelo seu feedback, cara Gabriela Freitas.
Ficamos muito satisfeitos por saber que recomenda os nossos serviços e esperamos pela sua próxima visita!
A sua equipa CRC - Car Rental Company.
Ótima atendimento e serviço
4 juni 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Márcio Soares, muito obrigado pelo seu excelente comentário!
Ficamos muito agradados que tenha apreciado o nosso atendimento e os nossos serviços.
Esperamos por si da próxima vez que necessite de alugar um automóvel em Lisboa!
A sua equipa CRC - Car Rental Company.
Great experience!
3 juni 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Catarina Lourenco, we appreciate your review.
We are glad that you enjoyed our service.
We hope to welcome you back soon to our facilities!
Your CRC - Car Rental Company team.
Attention au arnaque
Attention au arnaque , j’ai payé 185€ pour l’assurance car il n’accepte pas le carte débit surtout s’était marqué qu’il accepte ce type de carte pour les français avant que j’ai fais la réservation après le 185€ elle a bloqué 300€ frais de garantie et en plus elle a re bloqué 50€ pour le frais du péage de l'autoroute , surtout l’accueil et le discussion s’était trop froid et elle voulait pas faire des efforts pour mieux expliquer ni répondre au question.
Après 5 jours j’ai lavé la voiture et j’ai fais le pleins avant le rendre .
La personne qui a réceptionné la voiture était très gentille et il nous a expliqué ce qu’il faut en plus il a rendu 289€ du 300€ car il a trouvé qu’il y’a 11€ pour le péage de l’autoroute qu’on a utilisé et il nous a dit que le 50€ sa va être remboursé dans 20 jours maximum.
Après le 25 jours j’ai trouvé qu’ils sont retirés 14€ et quelques centimes ce qui me fait peur s’il continue à retirer pendant quelques temps .
Enfin évitez ce arnaque pour être tranquille pendant vos vacances .
2 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Yazbeck, agradecemos o seu comentário.
Lamentamos que a sua experiência não tenha corrido de acordo com as suas expectativas.
Informamos que os nossos termos e condições estão presentes em todas as plataformas de reservas de viaturas dos nossos parceiros e que os mesmos são sujeitos à aceitação por parte dos clientes antes do momento de efectivação da reserva.
No entanto, muitas vezes, estas informações não são tidas em conta, originando transtornos durante o processo de levantamento das viaturas.
É da exclusiva responsabilidade dos clientes a leitura das condições e o cumprimento dos requisitos nele evidenciados, evitando despesas imprevistas ao balcão.
Acreditamos, também, que compreenderá que os custos de portagens utilizadas durante o respectivo período de aluguer será suportado pelo cliente, e não pela empresa.
Caso necessite de informações adicionais, estamos inteiramente ao dispor através do email customerservice@crcrental.pt.
A sua equipa CRC - Car Rental Company.
Great customer service
Great customer service. Martin “Wall” was efficient and fun
25 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Ewan Livesey, thank you for your enthusiastic review!
We are very pleased to realise that our employees are both professional and fun to work with.
Both can go hand in hand, making the customer experience more enjoyable!
We look forward to your next visit!
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Cara Vanessa Silva.
Agradecemos o seu comentário.
É muito importante saber que estamos a prestar um óptimo serviço aos nossos clientes.
Esperamos a sua próxima visita.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Caro Enio, muito obrigado pelo seu comentário.
É com muito agrado que percebemos que ficou satisfeito com os nossos serviços e que nos recomendará.
Esperamos continuar a contar com a sua preferência da próxima vez que necessitar de aluguer uma viatura em Lisboa.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Caro Altair Soares.
Agradecemos o seu comentário e estamos muito satisfeitos por saber que foi bem atendido por todos os intervenientes no seu processo de aluguer.
Esperamos a sua próxima visita.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Cara Adriana Cordeiro, muito obrigado pelo seu comentário maravilhoso.
Agradecemos as suas recomendações e estamos ansiosos pela sua próxima visita à CRC.
A sua equipa CRC - Car Rental Company.
Atendimento Excelente
Thiago prada nos atendeu com excelência, muito prestativo, esclareceu todas nossas dúvidas, muito cortes e educado. Merece nota 10. Funcionário excepcional, alugarei mais carros na CRC por ter Funcionários assim. Parabéns a CRC
20 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Cara Daniella Rossi, muito obrigado pelo seu maravilhoso feedback!
Ficamos satisfeitos por saber que o Thiago lhe proporcionou um serviço excepcional.
Esperamos vê-la novamente em breve.
A sua equipa CRC - Car Rental Company.
Todos os atendentes foram simpáticos…
Todos os atendentes foram simpáticos mas em especial o Thiago Prata foi muito atencioso.
20 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Flavio Brito de Souza, agradecemos o seu comentário positivo.
Ficamos bastante satisfeitos por saber que o Thiago Prata e a nossa equipa corresponderam às suas expectativas.
Aguardamos ansiosamente a sua próxima visita!
A sua equipa CRC - Car Rental Company.
Excellent friendly service!
19 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Tom Roe, thank you for your review!
We are pleased to know that our services met your expectations.
We can't wait to welcome you back to our premises!
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Dear Räph, thank you for your excellent feedback!
We are glad that we could deliver you a good service.
We look forward to welcoming you soon to our facilities.
Your CRC - Car Rental Company team.
Watch out, Watch out!!!
My carhire had been via discoverycars.com who then use this company. I had pre-paid for everything, On arrival i asked if i could upgrade to an Automatic and the chap said yes, how much i asked, very little he said. The price i was due to pay at CRC was just under £100 the actual "'very little" price was over £500 for 9 days. The documentation is all on a tablet which is directly scrolled to the agree and sign with little to no time to see the actual document. During the chats you are constantly told that this deposit is being taken and then another on the credit card and its made very confusing. Very deliberately done. I will be much more careful in future. I would never use or recommend this company !!!! If you do demand to see all he prices, get them to write if its a deposit or actual costs.
27 april 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Dave Wise, thank you for your feedback.
We are sorry to hear that your experience with us did not meet your expectations.
All upgrade options and associated costs are clearly communicated during the rental opening process.
Your comments regarding the contract process and clarity of information have been noted and will be reviewed internally to help us improve our service.
Your CRC - Car Rental Company.
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