Excelente experiência com esta empresa de Car Rental. Excelentes instalações e uma frota automóvel muito recente e em excelente estado. Atendimento muito bom e rápido, tanto no check in, como no ch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quero realçar na positiva, o profissionalismo do sr. Que recebeu a viatura, bem como, do sr. Motorista que nos transportou ao aeroporto, dois funcionários de nacionalidade brasileira, ótimos profiss... Se mer
Hallo, wir sind auch fast in die Falle getappt. Bei der Abholung wurde unsere echte Kreditkarte für die Kaution nicht akzeptiert. Als Alternative sollten wir eine Zusatzversicherung über 560€ ab... Se mer
Tudo correu bem. Carro novo, equipa atenciosa e processo eficiente. Tanto a retirada quanto a entrega do carro correram de forma rapida e sem problemas.
Företagsinformation
Skrivet av företaget
We are a car rental company based in Lisbon, near to the Airport. CRC is dedicated to the Leisure and Corporate business areas, distinguishes itself by providing a high quality service and by having a diversified fleet in permanent renewal. A fleet characterized by economic, compact, SUV, luxury, minibus, convertible vehicles, among other categories. Focused on Customer Satisfaction, we have an experienced and dynamic team that will always seek to exceed the expectations of each Customer.
Kontaktuppgifter
Avenida Severiano Falcão, Nº 10, 2685-378, Prior Velho, Portugal
- +351 910 628 505
- info@crcrental.pt
- crcrental.pt
4,0
Bra
296 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very nice and great!!!!!!
14 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Beatriz do Nascimento, thank you for your feedback.
It's a pleasure to know that we are providing such good service to our customers.
We hope to welcome you back soon to our premises.
Your CRC - Car Rental Company team.
Carte de crédit, problème
A la prise en charge de la voiture, il faut absolument la carte de crédit au même nom, que la réservation de location de la voiture.
Si vous présenter une carte de crédit avec un autre nom ou carte de débit, il vous coûtera la formule franchise 0€ au prix de 60€/jour.
Donc pour 10 jours de location, nous avons du ajouter 600euro, plus 270€ de réservation.
Inscrit dans les conditions de crc en tout petit!!
7 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Janssens, agradecemos o seu comentário.
Informamos que os nossos termos e condições estão claramente identificados nas plataformas de reservas dos nossos parceiros antes de prosseguir com a reserva e, depois, enviados para o email do condutor principal sob a forma de voucher de confirmação de reserva.
No entanto, por vezes não é dada a devida atenção a estes requisitos.
Recomendamos que todos os nossos clientes leiam atentamente aquele documento por forma a evitar despesas imprevistas pelo não cumprimento dos requisitos obrigatório para levantamento da viatura.
A sua equipa CRC - Car Rental Company.
Very good experience with the rental
Very good experience with the rental. Me and my family were very well received at the meeting point by Lara. She was very helpful and explained everything very clearly.
Will return.
13 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Hot Zelda,
Thank you so much for your excellent review!
We truly appreciate your loyalty and can’t wait to welcome you back again soon.
Your CRC – Car Rental Company Team
Great service
Great service, great cars and 2nd time of using and booked 2 more times
13 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Nazim Jivani, we appreciate your feedback.
Thank you so much for your kind words and continued trust!
We're thrilled to have you back and look forward to seeing you again soon.
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Caro Joel Paulo Alves Pereira, muito obrigado pelo seu comentário positivo.
Ficamos muito satisfeitos por saber que gostou do nosso serviço e aguardamos a sua próxima visita em breve.
A sua equipa CRC - Car Rental Company.
Great company
10 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Pedro Castilla, thank you for your feedback.
We are very happy to hear that you had a great experience with us.
We hope to see you next time you intend to rent a car a Lisbon.
Your CRC - Car Rental Company team.
Melhor atendimento
10 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Gabriel Henrique, muito obrigado pelas suas palavras.
Ficamos felizes por saber que o atendimento foi do seu agrado.
Esperamos por si da próxima vez que necessitar de alugar uma viatura em Lisboa!
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Caro José Vinícius, obrigado pelo feedback positivo!
Ficamos felizes em saber que ficou satisfeito com o nosso atendimento.
Esperamos vê-lo novamente em breve!.
A sua equipa CRC - Car Rental Company.
Beware of this company
Beware of this company. On the face of it they look professional but when I returned the car they managed to find a tiny scratch on a wheel rim - he couldn’t find it again to show me as it was so small. They have charged me €250 plus tax for the repair.
It’s a scam.
9 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Alison, we appreciate your feedback.
We are sorry that our service didn't meet your expectations.
We understand how frustrating this must have felt, and we’re always open to reviewing cases to ensure everything is handled fairly.
According to our terms and conditions, sent to the main driver's email after the rental agreement has been opened, any damage found on the vehicle at the end of the rental is charged accordingly.
The repair invoice has been requested so that we can proceed accordingly.
Your CRC - Car Rental Company team.
Great Experience
I had a great experience renting a car from Thiago Prata. The vehicle was clean, well-maintained, and exactly as described. Thiago was professional, punctual, and very helpful throughout the entire process, making everything smooth and stress-free. I really appreciated his clear communication and flexibility.
7 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Bruno, thank you for your excellent feedback!
We are happy to know that you had a great experience with Thiago Prata.
Thank you for your preference, and we hope to see you again soon!
Your CRC - Car Rental Company team.
That was a great place to hire a car
That was a great place to hire a car. Help staff. Nice experience
2 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Matheus Militao, we appreciate your review!
We are glad that our services met your expectations and hope that we can welcome you to our premises soon.
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Caro Herbety Mateus, muito obrigado pelo seu comentário fantástico!
Ficamos felizes em saber que teve uma excelente experiência connosco e esperamos vê-lo novamente em breve!
A sua equipa CRC - Car Rental Company.
Excelente experiência
Excelente experiência! Atendimento rápido e cordial, veículos bem conservados e limpos. A retirada e devolução foram muito práticas, sem burocracia. Preço justo e transparência total no contrato. Com certeza alugaria novamente!
17 april 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Fernando Ghannoum, agradecemos a partilha do seu comentário.
Ficamos muito satisfeitos por saber que todo o processo decorreu normalmente.
Clientes bem informados facilitam o nosso trabalho!
Esperamos recebê-lo novamente em breve.
A sua equipa CRC - Car Rental Company.
BEST PLACE EVER TO RENT A CAR!!!!
1 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Pedro Reis, we greatly appreciate your review!
It's also pleasing to see that our customers recognise your services.
We hope to see you soon.
Your CRC - Car Rental Company team.
Excellent service and spotless car!
I was warmly welcomed from the very beginning. The staff was friendly, professional, and made the whole rental process smooth and easy. The car was in perfect condition — clean, comfortable, and ran flawlessly. I would definitely rent here again. Highly recommended!
24 april 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Lukao, thank you so much for your fantastic review!
It is a great pleasure to know that our customers are delighted with our services and that we will be your first choice the next time you need to hire a car in Lisbon.
Recommendations like yours mean a lot to us.
Your CRC - Car Rental Company team.
Great service!
Thiago Prata was very helpful! Easy and quick rental and return. Quick taxi service to the airport aswell. Recommended!
7 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Sander van Bemmel, thank you for your review.
We are pleased to know that Thiago Prata was helpful and that our service met your expectations.
We look forward to welcoming you to our premises soon.
Your CRC - Car Rental Company team.
Doppelte Kosten
Ich muss mich den vorgängigen Bewertungen leider anschliessen. Wir haben zum Schluss mehr als das Doppelt für das Mietauto bezahlt. Uns wurden zusätzlich Kosten verrechnet obwohl wir bei der Abholung mehrmals gesagt haben, wir wollen das nicht bezahlen. Der Verkäufer hätte uns ohne Unterschrift das Mietauto nicht ausgehändigt.
Kosten für Anmietung ausserhalb der Öffnungszeiten ( wir konnten die Zeit aber gar nicht auswählen)
Kosten für Versicherung damit die Kaution weniger wird ( haben wir ganz klar abgelehnt, wollten wir nicht)
Kosten für Maut ( ist bei anderen Anbietern automatisch mit dabei )
Und ja durch die Unterschrift kommen sie einfach damit durch. Nie mehr CRC!!
21 april 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Jana Iuliano, thank you for your review.
We would like to remind you that CRC recommends that all our customers carefully read our terms and conditions, sent to the main driver's email address before and after the booking is confirmed, which contain all the necessary information to ensure that the car pick-up and return goes smoothly.
It should also be important to mention that, although the pick up time included in the booking was outside our opening hours, a representative was at our premises to ensure your booking and provide you with the car.
As a clarification, we would also like to inform you that the pick-up and return hours are always subject to change by the customers, although all platforms normally present a standard time.
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Cara Lucinéia de Oliveira, agradecemos a sua avaliação.
Esperamos poder contar com a sua preferência na próxima eventualidade em que necessite de alugar uma viatura em Lisboa.
A sua equipa CRC - Car Rental Company.
Rented through airline
Rented through airline, paid for full coverage. Upon arrival was suprised by a very arrogant lady that informed the insurance was not theirs and I had to leave 2100€ of warranty not stated in the information I was given. Could not get the car I paid for. May 1st at 10 PM
---------
EDIT AFTER REPLY
No information was sent regarding this beyond "Valid credit card in the name of the driver."
Your service at the counter was arrogant, not nice at all and I felt ripped off and laughed at my face. Young girl named Vitoria. The person that "took care" of me was happy to state that the full insurance I made and paid through the airline was not yours and therefore my problem. I felt like the client was your company and not me. Stranded at 11PM in the middle of nowhere. Shameful.
Never again.
1 maj 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Bernardo Barata, we appreciate your review.
Please note that our terms and conditions are sent to the main driver's email before the booking is confirmed and also after acceptance, namely the excess amount for damages.
Even in cases when the customer subscribes to coverage services through our partner's websites, they still keep this responsibility.
This information is clearly stated in the booking confirmation voucher, but sometimes not enough attention is paid to all the information.
Your CRC - Car Rental Company team.
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