Excelente experiência com esta empresa de Car Rental. Excelentes instalações e uma frota automóvel muito recente e em excelente estado. Atendimento muito bom e rápido, tanto no check in, como no ch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quero realçar na positiva, o profissionalismo do sr. Que recebeu a viatura, bem como, do sr. Motorista que nos transportou ao aeroporto, dois funcionários de nacionalidade brasileira, ótimos profiss... Se mer
Hallo, wir sind auch fast in die Falle getappt. Bei der Abholung wurde unsere echte Kreditkarte für die Kaution nicht akzeptiert. Als Alternative sollten wir eine Zusatzversicherung über 560€ ab... Se mer
Tudo correu bem. Carro novo, equipa atenciosa e processo eficiente. Tanto a retirada quanto a entrega do carro correram de forma rapida e sem problemas.
Företagsinformation
Skrivet av företaget
We are a car rental company based in Lisbon, near to the Airport. CRC is dedicated to the Leisure and Corporate business areas, distinguishes itself by providing a high quality service and by having a diversified fleet in permanent renewal. A fleet characterized by economic, compact, SUV, luxury, minibus, convertible vehicles, among other categories. Focused on Customer Satisfaction, we have an experienced and dynamic team that will always seek to exceed the expectations of each Customer.
Kontaktuppgifter
Avenida Severiano Falcão, Nº 10, 2685-378, Prior Velho, Portugal
- +351 910 628 505
- info@crcrental.pt
- crcrental.pt
4,0
Bra
296 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CRC - Car Rental Company
UPDATE: Caro Jorge, obrigado pela sua avaliação tão positiva.
Ficamos muito satisfeitos por saber que apreciou o nosso atendimento e serviço.
Aguardamos por si numa próxima oportunidade em que necessite de alugar uma viatura em Lisboa!
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Cara Helena Nóbrega, muito obrigado pelo seu feedback tão positivo.
Ficamos muito contentes por saber que adorou a experiência connosco e que voltará em breve.
Contamos com a sua visita.
A sua equipa CRC - Car Rental Company.
Excelente atendimento.
11 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Saymon Nunes Vieira, muito obrigado pelo seu comentário.
Ficamos satisfeitos por saber que gostou do atendimento por parte dos nossos representantes.
Esperamos pela sua próxima visita.
A sua equipa CRC - Car Rental Company.
Daisy was very sweet and accommodating!
Daisy was very sweet and accommodating!
10 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Jonathan Tsugawa, thank you for your comment.
We are very pleased to know that you felt so welcome by our team, specially Daisy!
We are always at your disposal.
Your CRC - Car Rental Company team.
Svar från CRC - Car Rental Company
UPDATE: Cara Thaina Souza,
Agradecemos o seu comentário relativo ao atendimento dos nossos representantes.
Esperamos por si numa próxima visita.
A sua equipa CRC - Car Rental Company.
Good service
9 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Desire Gueba, thank you for your positive feedback!
We are pleased to know that you enjoyed our service.
Your CRC - Car Rental Company team.
This company is charging an extra fee…
This company is charging an extra fee at car pick up even though the most expensive insurance option was already paid and was covered with no excess, the CRC still charged a lot of extra fees on pick up and they said it was to get rid of any excess. The car was booked through work and picked up by one of our employees. The CRC customer rep was very rude and said pay more or done get the car. Disgusting.
4 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Michael Cookson, we appreciate your review.
As mentioned by our Customer Service team, CRC doesn't have access to services subscribed to online or to payments made by customers on booking platforms.
Therefore, there is no way for our representatives to know which services have been subscribed to with our online partners.
We remind you that it is the customer's sole responsibility to comply with the mandatory requirements for picking up vehicles at CRC.
It the absence of valid credentials for the pick-up, our representatives do everything possible to ensure that the customers can continue their initial plans of hiring a car by presenting alternatives.
It is up to customers to accept or reject the proposed alternatives.
We trust you will agree that we cannot deliver an asset with a minimum commercial value of around €30,000 without having a guarantee of active coverage in the event of damage or theft.
Your CRC - Car Rental Company team.
If I could give this company zero stars…
If I could give this company zero stars I would. They are absolute scammers. The guy at the returns desk racially profiles families and then charges whatever he fancies earning in commissions that day. Their customer service is beyond a joke. They are trying to charge €1000 for a mark that’s so small it doesn’t show up on a Photo. Avoid at all costs.
2 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Caroline Drewett, thank you for your review.
We can expect that, after two years as a frequent customer, you are used and know and understand our terms and conditions.
Likewise, as you may have already noticed, our CRC team is made up of dedicated professionals from various nationalities, all of whom carry out their duties with the highest standards of professionalism and respect, without any form of discrimination.
We would like to point out that the check-in representative who closed your most recent rental agreement is himself from a non-EU country.
With that in mind, the suggestion that he might have engaged in any form of racial discrimination does not reflect the reality of the situation.
Regarding the damage, please be informed that, in the event of new damage, our representatives will only update the vehicle file and will not intervene in the amount charged, which is defined by the system according to the severity and type of damage.
If the customer so wishes, they may request a repair estimate to review the amounts charged, and CRC will proceed in accordance with the document.
Our Customer Service team is in touch with you regarding this subject.
Your CRC - Car Rental Company team.
Gostei muito do atendimento !
6 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Mário, muito obrigado pelo seu comentário.
Ficamos satisfeitos por saber que gostou do nosso atendimento.
Esperamos por si brevemente!
A sua equipa CRC - Car Rental Company.
Great service
6 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Matthew Keuss, thank you so much for your review
We are glad that you enjoyed our service.
We hope to welcome you back to our facilities soon.
Your CRC - Car Rental Company team.
Gostei muito do atendimento
Gostei muito do atendimento, super indico
4 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Cara Larissa Melo, agradecemos a sua partilha.
Ficamos satisfeitos por ter gostado do nosso atendimento e serviço.
Esperamos pela sua próxima visita.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Cara Rene Cabral, agradecemos o seu comentário.
Muito nos agrada saber que ficou satisfeita com o nosso atendimento.
Esperamos poder recebê-la novamente em breve.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Cara Joice jaime Business,
Ainda bem que gostou do nosso atendimento!
Contamos com a sua visita da próxima vez em que necessite de alugar um automóvel em Lisboa.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
UPDATE: Cara Martina Gaspar.
Muito obrigado pelo seu excelente comentário!
Esperamos pela sua próxima visita em breve.
A sua equipa CRC - Car Rental Company.
Svar från CRC - Car Rental Company
Caro Gerson Souza, agradecemos muito o seu comentário.
Ficamos satisfeitos por saber que ficou contente com o nosso serviço.
Até breve!
A sua equipa CRC - Car Rental Company
Foi uma excelente experiência.
Foi uma excelente experiência.
Recomendo muito.
2 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Pedro Lourenço,
Muito obrigado pela sua avaliação positiva.
Muito nos agrada saber que adorou a sua experiência com a CRC e que nos recomendará quando os seus amigos necessitarem de uma empresa de aluguer de automóveis em Lisboa.
Esperamos por si em breve!
A sua equipa CRC - Car Rental Company.
Foi uma experiência muito boa.
Foi uma experiência muito boa.
Recomendo.
2 juli 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Car@ Grizzly bear, agradecemos a sua avaliação positiva.
Ficamos muito satisfeitos que tenha gostado da sua experiência com a CRC e que nos recomende.
Até à próxima visita!
A sua equipa CRC - Car Rental Company.
Don't do it!
Don't do it!
They made mistakes in my contract, pressured me to sign documents, didn't offer any service. Made me pay €1200 for something I didn't cause. Overall a nightmare.
25 juni 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Quirine, thank you for your review.
We are sorry to hear you were disappointed with your rental experience.
Our team is committed to providing transparent and honest service, and we take feedback like this seriously.
Your file has been closed with the estimated repair invoice for the damage identified by the check-in.
As you could have been able to see, the estimate is higher than the amount you have been charged.
We believe you understand that we cannot bear the cost of repairing damage caused to vehicles during the customer's rental period.
Your CRC - Car Rental Company team.
Complete Scam! - Awful Experience!
Complete Scam! - Awful Experience! Please save yourself the stress and book somewhere else! It seems as though all of this has been written many times before me, however here is my take.
The staff are very unfriendly, rude and cold.
Upon return of the vehicle, we were charged €340 for a small scuff on the plastic bumper. This did not happen in our rental and was extremely minor in any case. I couldn't prove it of of course and photos of the vehicle overall would not have shown this. The whole thing is a scam to claim back the value of the car. Extremely stressful experience.
16 juni 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Graham Friend,
Thank you for sharing your rental experience with us.
It seems that something went wrong during your car return, which led you to this negative review.
Please note that all damage charges are based on documented inspection procedures.
Since we aim to provide a transparent service, our customer service team will contact you directly by email to follow up on your process.
Your CRC - Car Rental Company team.
Fair company!
Unsolicited UPDATE of my previous review.
I was asked for contacting CRC Customer Service.
To make a long story short, thanks by evidence I provided:
- They recognized my booking (oct.2024) was before their deductible costs increase (may.2025)
- They recognized their representative at the desk wrongly didn’t accept a different credit card for covering the damage excess
For these reasons they refunded me of the unwanted assurance purchase
To be honest, I didn’t expect anything by their customer service (as often happens) but, in this case, I can’t help myself but highlight how fair they are in making amends with their customer.
Obrigado!
Previous review:
On eDreams I rented a car with WHEEGO company and an AXA assurance for covering deductibles costs of WHEEGO.
My booking in Lisbon was managed by CRC rental car company; so, my review is about CRC company
I was served by Tiago, I was told later, the supervisor of the Lisbon CRC agency. Here my experience:
1. I was charged of nearly 2euro per day for renting the automatic payment device (ViaVerde) that I didn’t ask for. It was mandatory and no mention of that anywhere.
2. I was pre-charged of 50euro for any highway payments would have been occurred by ViaVerde. Mandatory as well
3. I’d have expected 1400euro of deductibles costs (franchise) because it was mentioned everywhere ((voucher, terms&conditions…) and because the attendant Ines of the Lisbon agency assured me of that in a private message
4. Unfortunately, at the desk these deductibles costs (franchise) became 1800euro because of, he said, taxes (what amazing tax system they have! no percentage, commas or decimals… 1400… plus taxes… 1800 😊)
5. Moreover, he crystal-clearly warned me that the whole amount of 1800 would have been charged for whatever damage, even the smallest scratch (how difficult could it be getting refunded of 1800euro instead of 1400 by contract for a little scratch from a third-party assurance???)
6. Anyway, I recklessly carry on without worrying about his warnings, but I needed to use a different credit card with a higher limit than 1400euro BUT… no way, no possible, nada… because I’d already paid the unwanted device with another credit card. “Could you please do-over?”…“Impossible”… “Impossible???”…”Yep. No way! You can only buy our assurance for lowering the deductibles costs at 300euro and use the same credit card” …
7. Beggars can't be choosers… and I had to pay more than 200euro (+200%) more than expected for the device&assurance… pretty unfair I’d say
Despite of this unpleasant experience and regrettable service received, the car was brand new, bigger (and gas-hogger) than I booked for and the return very quick (I’m pretty sure because of their assurance subscription)
It’s pretty frustrating when you have to buy something you don’t want to, above all of that amount!
For that reason, I deeply believe in sharing honest and true reviews (on Google, Trustpilot and eDreams) based on own experiences to warn future customers of what they could face with
9 juni 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Alessandro P., thank you very much for your update!
CRC takes a cooperative approach with its customers whenever further clarification is required on a particular point.
Likewise, when we know that procedures have not been followed correctly, we recognise our shortcomings and proceed accordingly, as was the case with you.
We once again apologise for the inconvenience this issue may have caused you.
Hope to see you soon!
Your CRC - Car Rental Company team.
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