Severe communication failures and poor service. I am highly disappointed with the level of service provided. Reaching this business is incredibly difficult; phone calls go unanswered, and email respo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Se mer
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Se mer
Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Se mer
Företagsinformation
Skrivet av företaget
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Kontaktuppgifter
136 oxford street, WV14 7DP, Bilston, Storbritannien
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
3,6
Medel
125 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Apollo I series
Spoke to a very knowledgeable man at cozy n safe who wasn’t pushy but recommended that I upgrade from the Apollo to the I series Apollo for my Godson. It arrived the next day and I agree with his advice 100%. Well worth the extra £20. Really easy to install, a dream to put the little one in and get him out of with the 360 degree swivel, plenty of padding and the alarms on the harness and top tether are really reassuring. Would recommend this company to anyone who will listen.
30 november 2023
Omdöme utan inbjudan
Great car seat
Great car seat! Our little one finally stopped crying in the car! Amazing service! Express delivery. Thank you
20 november 2023
Recommended
Found a product that suited our purposes at a great price. Delivery was as expected and communication excellent. Not much more you can ask for.
20 november 2023
Recommend - best baby purchase yet!!!
Second purchase of the same seat for my husbands car, because it’s brilliant and baby loves it! Really lives up to its name and prioritises comfort… we tried 2 other branded car seats but this was by far the most preferred by baby as he no longer screams his head off when travelling in the car since we’ve installed this seat. Delivery is prompt, care taken on packaging, simple to assemble. All round winner! Thank you :)
6 november 2023
Perfect car seat for our growing granddaughter
The build quality looks excellent and fits in our car perfectly, should make it so much easier getting our granddaughter in and out of the car. A lot easier than trying to thread her into our other fixed car seat. Service was fantastic ordered online delivered within two days. Highly recommend
13 november 2023
Incredible service
I ordered quite late one evening and it arrived the next day! Incredible service. The seat is very well made and looks very smart, although I would describe it more as a high back booster. It was easy to put together and adjust to the right height. Would definitely recommend both the seat and the company. No complaints from the grandson either.
10 november 2023
Great car seats
Great car seats firstly! Customer service is very good, I called them and the operator was very helpful.
6 november 2023
Excellent seat & value for money
I originally opted to collect but was unable to do so. The order was changed & delivered to my home. Seamless & total satisfaction.
I already had the same seat & was so pleased I bought 2 more. Grandchildren love them, I would recommend to anyone.
20 oktober 2023
Luxury without the price tag
Really good website, easy to navigate. Delivery was quicker than I expected. The product is absolutely brilliant. I didn’t expect it to be the quality that it is. It feels luxurious without the price tag to match. This car seat will be with us for years to come. Thank you
9 oktober 2023
Great product from a great business
The product came sooner than expected and exactly as described. Really hapy with my purchase. Ordering was easy and straightforward.
9 oktober 2023
Super fast delivery and feels a quality…
Super fast delivery and feels a quality seat with harness feeling better than existing joie seat
10 oktober 2023
The product is super
The product is super. The service very good and prompt.
Thank you.
28 september 2023
Great looking car seat
Great looking car seat, fits easily into the car by i Sofia and top tether.
Only fault is the straps keep locking or getting stuck when I try to release them. Can’t take chins and car seat out of car every time this happens and that is nearly every time.
Very frustrating.
15 september 2023
Car seat strap broke after a few…
Car seat strap broke after a few months. Customer service being useless, having to try to get Amazon to help. If you are looking to buy from this company, I would think twice and definitely avoid.
15 september 2023
Omdöme utan inbjudan
quickly sent
11 september 2023
Svar från Cozy N Safe
We were absolutely thrilled to read your kind review on Trustpilot! Thank you so much for taking the time to share your thoughts and experiences with our company.
Your words truly warm our hearts and reaffirm our commitment to providing exceptional service. It's fantastic to hear that you had such a positive experience with us. We take great pride in delivering high-quality products and excellent customer service, and it's incredibly rewarding to know that we've met your expectations.
We will certainly pass on your compliments to our dedicated team members, who work tirelessly to ensure our customers receive the best possible service. Your feedback motivates us to continue striving for excellence.
Should you ever require our assistance in the future, please don't hesitate to get in touch. We're here to help and serve you to the best of our abilities.
Once again, thank you for choosing Cozy N Safe and for sharing your wonderful feedback. It means the world to us.
Svar från Cozy N Safe
Thank you ever so much for your wonderful review! We're thrilled to hear that you are pleased with our product and found our customer service fantastic.
At Cozy N Safe, we take great pride in delivering top-notch products and providing exceptional customer service. It's incredibly rewarding to know that we've met your expectations. Your positive feedback is a testament to the hard work and dedication of our team.
If you ever have any questions, need assistance, or decide to explore more of our offerings in the future, please don't hesitate to get in touch. We're here to serve you with the same level of excellence that you've experienced.
Once again, thank you for choosing Cozy N Safe and for sharing your kind words on Trustpilot. We truly appreciate your support!
Great xar seat …
Yes the seats heavy but I feel now I have the right seat for my car. Also next day delivery was unexpected. My grandson is very comfortable in it and falls asleep every time.
28 augusti 2023
Svar från Cozy N Safe
Thank you ever so much for sharing your feedback with us! We're thrilled to hear that you've found the perfect seat. We understand that safety is of utmost importance, and we're delighted to have been able to provide you with a product that meets your needs.
It's also fantastic to learn that our next-day delivery service exceeded your expectations. We understand that convenience plays a crucial role in your shopping experience, and we're pleased that we could deliver your order promptly.
It's heartwarming to hear that your grandson finds the seat so comfortable that he falls asleep in it every time. Safety and comfort are our top priorities, and it sounds like we've hit the mark!
If you have any further questions or require assistance in the future, please do not hesitate to get in touch. We're here to ensure that you and your family have safe and comfortable journeys ahead.
No reply for a defective car seat
Bought 2 car seats, one was used before, it was like new but there was a defective part, and probability that's why it was returned and sold to us. I contacted cony n safe about the issue but no reply from them.
Re: thanks for advice but that's exactly what I did, I sent a picture with the issue and no reply from your customer support.
31 augusti 2023
Svar från Cozy N Safe
We are truly sorry to hear about your disappointing experience, and we sincerely apologize for any inconvenience you may have faced. Your feedback is invaluable to us as it helps us identify areas for improvement, and we take your concerns seriously.
We would like to investigate the issue further to understand what went wrong and how we can rectify it.
Our goal is to ensure that all our customers have a positive experience with our service, and we are committed to making it right for you. Please feel free to get in touch with our customer support team so that we can work towards a solution together.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and the opportunity to make amends.
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