Severe communication failures and poor service. I am highly disappointed with the level of service provided. Reaching this business is incredibly difficult; phone calls go unanswered, and email respo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Se mer
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Se mer
Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Se mer
Företagsinformation
Skrivet av företaget
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Kontaktuppgifter
136 oxford street, WV14 7DP, Bilston, Storbritannien
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great
I don’t use Amazon, so was delighted to see that the car seat I wanted had free next day delivery from the Cozy N Safe website itself.
The car seat arrived on time and the product itself is good quality and easy to set up/install. I like that it’s Isofix compatible as lots of car seats for older children are only seat belt attached which I wasn’t happy with.
My little one especially loved the cup holder!
Unfortunately I have to give this a low…
Unfortunately I have to give this a low score. I have sent you 2 emails about the lack of padding in this seat and I haven't had any replies.
On the surface it's a good value for money seat with isafe and R129. It does everything I needed in a seat for my circumstances. The 360 swivel is great as I have a 3 door car so need to be able to turn the seat around. It's a sturdy and safe feeling seat.
However I need to take out the infant insert for my granddaughter and the padding left in the chair was awful. Next to no padding between the child and the shell.
I emailed you about this but you haven't bothered to respond to either of my emails. This was disappointing as I expected better for a British company.
Should I get a satisfactory response and solution to the padding issue I would be happy to review this seat higher as otherwise it meets my needs.
Great customer service
Great communication- actually answer the phone and very knowledgeable on products! Very happy with my new cozy n safe car seat :)
Fast delivery and high quality car sets…
Fast delivery and high quality car sets at a goid price.
Bought the cozy n safe Hudson from…
Bought the cozy n safe Hudson from boots. The harness has come open twice while my son was in the seat. He was dancing and it popped open. I have called cozy n safe and was asked to email my issue! I explained it’s urgent as my son is not safe! She didn’t seem concerned! Said her manager was in a meeting so there was nothing she could do?!!
Feeling a bit frustrated! Going to have to buy a new seat urgently and hope I get my money back. Buy with caution! I have emailed but no response not even auto reply to say they received it.
Edit.. 2 days later I chased them. Had call back and now they are refunding me. Thanks
Apollo car seat.
Ordered apollo a second one great little seat, value for money. Delivery was faster that original date. Very happy with purchase.
Fast delivery
Fast delivery. So pleased to find a high back car booster seat which fits children with a 5 point harness for longer.
Good Quality Product
Easy to order and arrived promptly; very pleased with the car seat.
First class seat
I’m really pleased with my granddaughters car seat. It is so easy to fit its light, my granddaughters are very comfortable in it.
I’d recommend it and so pleased with the look it’s first class.
Had a fantastic little buggy that I…
Had a fantastic little buggy that I loved . Sadly it stopped working at 4 months old due to the mechanism not saying place so would not stay up . I sent video everdence to show this but unfortunately they never returned any more my emails .
5 Stars for Great Customer Service!
We had an issue with an order that was totally our fault. We called Customer services at Cozy N Safe and Helen did everything to guarantee a great outcome. The standard of care, and the understanding way that they sorted out a situation that was not their's to sort out was second to none. I'd recommend this company to anyone. 5 Star!
Ordered on line
Ordered on line, very straight forward and delivered very quickly. I would recommend the car seat for 3+ years.
Detta är Trustpilot
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