Severe communication failures and poor service. I am highly disappointed with the level of service provided. Reaching this business is incredibly difficult; phone calls go unanswered, and email respo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Se mer
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Se mer
Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Se mer
Företagsinformation
Skrivet av företaget
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Kontaktuppgifter
136 oxford street, WV14 7DP, Bilston, Storbritannien
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
3,6
Medel
125 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order has t arrived NO UPDATE !
I placed an order for the Fuji I-size got a confirmation email for the order saying next day delivery I placed this order on the 29th of November 2025 it’s now the 4th December and I haven’t had any more emails the car seat hasn’t been delivered!!!! I have emailed them and still no one has got back to me! Avoid at all cost clearly they don’t care enough about their customers.
27 november 2025
Omdöme utan inbjudan
Svar från Cozy N Safe
Thank you for your feedback.
We are very sorry to hear that your Fuji i-Size order did not arrive as expected and that you did not receive a timely update from us. We completely understand how frustrating this would have been, especially after placing the order with next day delivery.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication.
Please contact our customer services team with your order details so we can investigate this urgently and confirm whether the order has been dispatched, rearrange delivery, or assist with the appropriate resolution.
Again, we apologise for the inconvenience caused and appreciate you bringing this to our attention.
GOOD SERVICE
3 november 2025
Potentially unsafe seat?
Seat arrived within 24 hours from order, which was fantastic. 2nd car seat i have bought from cozy n safe and the seats are good.
However, this seat came and on unboxing, it appears the seat has loose sand / sediment inside it, you can hear it when you move the seat around. I have contacted them via email (twice) but no response and no other way to contact them, which isn't great. I just need to know why it sounds like that and is it a fault / dangerous etc.
So a week after purchase... not used the seat until confirmation from manufacturer but still waiting! Will return shortly if no response
4 november 2025
Avoid - never received
We ordered a car seat for next day delivery. It didn't arrive. They responded they'd chase DHL to find out where it was. three days later, still nothing. We asked for a refund, and got it, but no offer to otherwise rectify or help. If next day delivery can't be fulfilled (or frankly, any delivery whatsoever), they shouldn't offer it. They blamed DHL (fair enough - DHL are abysmal), but they should hire a courier who can do the job. My contract is with Cozy N Safe, and they failed to supply me with anything. Safe yourself the time and order from someone else who can do the job
20 oktober 2025
Omdöme utan inbjudan
Svar från Cozy N Safe
Thank you for your feedback.
We are very sorry to hear that your order did not arrive as expected and fully understand your frustration, especially after selecting next day delivery.
While the parcel was passed to the courier for delivery, we appreciate that this does not take away from the inconvenience caused to you as our customer. We apologise that the delivery was not completed and that the overall experience fell below the standard you expected.
We can confirm that your refund was processed once requested, however we are sorry that we were unable to resolve the delivery issue sooner. Your feedback regarding the courier service has been noted, and we will be reviewing this internally to help improve our delivery process moving forward.
We apologise again for the inconvenience caused.
Lightweight
Lightweight, easy to fit into the car. Simple instructions (ideal for nanas who aren't good at things like that). I bought 2 the same, so no fighting over who sits where
29 september 2025
Just great
Just great from.order to.delivery
Brill information easy websight to order.
24 september 2025
I brought the 360 spin car seat and I…
I brought the 360 spin car seat and I wish I hadn't.. the straps constantly are getting twisted around the back and stuck, they become loose when my child is sitting in it and is able to get free also after taking the inserts out there is very little padding in the seat. I have sent it off to the company for inspection but they sent it back to me saying there is no fault? I have sent a dozen emails requesting a full refund as it is unfit for purpose I had brought it in beginning of April so I was well within my right to get a refund they are ignoring my emails now so I am taking legal action. Don't buy from this company!!
3 april 2025
Omdöme utan inbjudan
Svar från Cozy N Safe
Thank you for your feedback.
We are sorry to hear that you remain unhappy with your car seat and that you feel your concerns have not been resolved.
As part of the process, the seat was returned to us for inspection and our team found no manufacturing fault with the product at the time of review. However, we do understand that you still have concerns regarding the harness and comfort of the seat, and we are sorry for the frustration this has caused.
Child safety is extremely important to us, and we take all concerns of this nature seriously. If you would like us to review the matter further, please contact our customer services team again with your order details and any additional photographs or videos showing the issue, and we will be happy to look into this again.
We apologise if you feel communication has fallen below the standard expected, and your feedback will be reviewed internally.
Good fast service and the item is I…
Good fast service and the item is I bought is excellent
2 september 2025
I'm so happy with my purchase
I'm so happy with my purchase, it was really easy to install, looks really smart and comfy and a reasonable price!!!!
28 juli 2025
The car seat arrived promptly and was…
The car seat arrived promptly and was very easy to fit into the car. My granddaughter loves it
2 juli 2025
I’ve been unable to install he car seat…
I’ve been unable to install he car seat as the instructions aren’t clear, I’ve asked the company to give advice but no response
30 juni 2025
Great product looks good kid loves it…
Great product looks good kid loves it and easy to install
25 juni 2025
Good product and free fast delivery.
2 juni 2025
Fabulous for the money
The instructions weren’t the best so I tried to Google how to fit the seat.
No videos available on this particular one…
CozyNSafe Logan…
Managed to fit it with instructions from the manual provided & the online download one (both are different, would you believe).
Not sure I’ve fitted it 100% correctly but the seat is lovely, looks comfy & it’s great value for money.
Wish it had a recline option on it. Maybe I’ve chosen the wrong seat all together because my baby has just gone 2 & it seems a bit too big & advanced for her.
5 stars because I can’t fault anything about it, it’s perfect!
9 juni 2025
Omdöme utan inbjudan
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