I was very impressed with the level of service I received from the staff at CovaU. The telephone consultant clearly explained what I needed to know. She is very knowledgeable.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Noel answered my questions with knowledge and a courteous manner. Email was also sent confirming the interaction. Wait time was also acceptable to speak to a real person.
So far I have been with CovaU for 3 months, the rates for me are excellent, currently I have cut my bill in half which is so important in the current economic climate. The customer service is excelle... Se mer
Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they... Se mer
Företagsinformation
Om CovaU Energy
Skrivet av företaget
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Kontaktuppgifter
Suite 05, Level 29, 225 George Street, 2000, Sydney, Australien
- 1300 689 866
- support@covau.com.au
- covau.com.au
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good choice
Bills are more expensive compared to other plans but the quality of the support is worth it. Grace was helpful and friendly all the way to help me set up my new connection.
Reasonable rate price and great…
Reasonable rate price and great customer service
Straightforward customer service that…
Straightforward customer service that was helpful with resolving an issue we ran into
Unbelievable response from a company…
Unbelievable response from a company run by clowns. Apparently I am disgruntled because I did not read the Ts and Cs. And that this energy provider was not suited to me, and that I was pressured into the contract. None of the above. Staff are very coercive to sign you up, that is a fact, but what has me angry is that they tell you one rate and charge you another. Stay away from these crooks. There is better energy providers out there with way better rates Zero stars.
CovaU looks better than other
CovaU looks better than other. and it's easy to switch.
Excellent service provided by Mark…
Excellent service provided by Mark ortega. Quick, effecient and knowledgable.
Connected with Good Customer Service
CovaU electricity and gas are working well - respectively switched in 2 days and 31 days, the day after my gas billing cycle ended. CovaU can improve by quickly informing gas customers that switching takes 30 to 90 days or expedited for $8.80 it takes 3-5 business days. CovaU initially told me the fee only.
The staff member was friendly
The staff member was friendly, helpful and knowledgeable. Pleasant to deal with
Useful customer care
Easy to access and quick process for every aspect in the service. Thanks Covau for your help reduce my gas bill.
Prompt response and to the point
Daniel prompt response and to the point, resolving my query at 1st call, courteous and easy to deal with.
Great customer service
Great customer service, mark was very helpful and demonstrated alot of extra care
Grace from the customer service team…
Grace from the customer service team was incredibly helpful and super friendly on the phone today, assisting me in every way the company could offer.
The CovaU Energy team were all helpful…
The CovaU Energy team were all helpful and professional.
My query was addressed and I was satisfied.
Called CovaU Energy on 10/04/2026…
Called CovaU Energy on 10/04/2026 regarding price plan change . Spoke with Grace , she was very helpful in her communication , explaning the new plan and making the necessary changes . Many thanks .
Assisted me to set up direcrt debit.
Quick and efficient
Quick and efficient. No call centre delays. Increased discount immediately (IE next bill). Thanks for not wasting my time
Respectful and cooperative
I had an issue with my account and extra charges incorrectly sent to me in a bill, I ranged them on the phone and managed to get things sorted. The support team showed respect, understanding and cooperation which I quite appreciated
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.









