Sent my daughter's Nintendo Switch lite for a USB port repair. Paid nearly £70. Claimed to have completed repair but item was never returned. Tracking app never had any tracking number. Tried to comm... Se mer
ConsoleFix UK
Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Philip was excellent. Although it took some time to complete my console, I understood he has a YouTube channel, does Twitch streaming, and likely has a steady flow of consoles to repair. His communica... Se mer
Disappointed as a subscriber for years to Phil's YouTube and twitch channels I was confident that Phil would sort my Nintendo switch out. So sent unit in and was fixed on live stream in September. As... Se mer
I’ve bought various items from Phil over at consolefix and he has always made sure they get posted asap, the parts usually arrive next working day. I’ve also sent Phil a faulty item to be repaired and... Se mer
Företagsinformation
Skrivet av företaget
ConsoleFix UK is an independant repair service provider offering electronic repair services
Kontaktuppgifter
Suite 136, 33 Queen Street, WV1 3AP, Wolverhampton, Storbritannien
- 01902952940
- hello@consolefix.co.uk
- consolefix.co.uk
Bad business practices
On January 27th, 2023, I bought a replacement mainboard for a Nintendo Switch v2 and a power supply cable worth €169 in this online shop
So far so good
The business owner wrote to me and assured me that he would send the goods after his upcoming move and would send me free tweezers worth around €25 for the situation that arose.
After about 3 weeks I asked how the status was and whether he had a tracking number for me. He didn't answer again either by mail or by chat on his homepage or on the cell phone number.
After I opened an conflict at Paypal,
he then reported again about 3 weeks later on his YouTube channel and by mass mail to all customers that he had had private difficulties and that everything has now been clarified and that he is now looking around would take care of the transaction.
On 03/12/23 he sent me a tracking number with the note "The package will go out on 03/13/23.
On 19/03/23 the RoyalMail website stated that the package had not yet been sent. Questions to the owner of the shop remained unanswered
On March 20th, 2023, I turned on Paypal for the purpose of clarification/credit because the claim to buyer protection would have expired on March 23rd, 2023
Response from PayPal within 3 minutes Refund of the seller is already known and blocking at PayPal is already in progress.
I would like to point out the business conduct and issue a warning.
20 mars 2023
Omdöme utan inbjudan
Svar från ConsoleFix UK
I'm sorry for your experience, however there's a few things I'd like to point out here. The initial delay was the fact you used a different name on the shipping address to the one you used on the billing address and PayPal account. The second issue was of course my fault, which I accept full responsibility for, and unfortunately certain situations arose which were out of my control. By the time I had got everything resolved you had opened a dispute on PayPal. I booked in a collection and packaged your order up ready, but your dispute had been accepted and your chargeback had been processed, which meant you would have received items you had not paid for. As soon as a chargeback is initiated we have no choice but to prevent the order from going through.
Again, I'm incredibly sorry for your inconvenience. I do accept responsibility for my mistakes and I can only hope I woll do better in the future.
Sincerely
Philip, ConsoleFix UK
Reliable and trusted
What can I say, I sent a switch for repair as I couldn’t get it to charge. Received a phone call several days later to advise the switch was working ok and it was probably down to my charger being faulty.
No cost just had to pay return postage, a true honest gentleman would recommend as a trusted console repair company.
17 december 2022
Omdöme utan inbjudan
I've sent some problematic repairs that…
I've sent some problematic repairs that others couldn't fix and they've managed to repair them all bar one but i got the option to part ex the one that couldn't be fixed so its all good.
very knowledgeable and professional service from beginning to end. only tech I'll send my stuff too as well
10 september 2022
Omdöme utan inbjudan
Perfect interaction
Perfect interaction, great prices, fixed right the first time!! Thank you so much!
1 mars 2023
Omdöme utan inbjudan
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