Computershare Omdömen 

Mussa was very efficient and quick. I was directed to the right place to answer my query, politely and in a friendly way. Thank you!

I would like to thank Rukshana Begum for the support rendered to sort out my access issue which I struggled to sort out for the past 3 months as I didn't receive mails to my email address when I reset my password. She also guided me as to how the bank transfer details need to be updated plus additional information relating to the divided outstanding.

Thank you so much for all the support rendered and for helping me out by patiently listening to my query and providing step by step guidance to sort it out.

I have no idea who writes the positive reviews for this website, presumably they employ people to do this.

The live agent, Declan, is helpful, the SOP is good. Appreciate it

Declan was very helpful and patient

Dan was readily able to understand what my needs were and provided the necessary information with clarity.When he did need to repeat an instruction he was patient and showed no signs of of irritation or frustration. He was polite and eager to explain what was required to achieve a good outcome for me.

Mussa was helpful and patient, solved my problem.

Declan was very helpful in assisting me.

I wrote to computers re some "lost" shares. They replied promptly and gave me clear instructions and advice. Many thanks - problem solved.

total data loss of Aviva shares, total denial, refusing to rescind association by share ownership vindictive

Excellent professional, friendly and helpful service. Answered my questions knowledgebly and fully.

I chatted to an agent “Mussa” rather than the chatbot because it was a more technical query that the bot could not answer. Also I was chatting from my phone while away from home so access to different screens was not possible. I asked about whether some documents had been received as I was concerned they had been lost in transit through the post. Mussa was quick to respond and identified how to answer my query very quickly. When I said I could not easily access other information from my phone and that I would likely get cut-off swapping screens, Mussa was able to look up the additional information that I was not in a position to obtain myself. I would say that Mussa was responsive and polite and helped to allay my concerns. Thanks and well done.

Mussa was quick and clear - it wasn't something he could do, but suggested a "best way" which worked out well.

Emanuela was fantastic! Really knowledgeable and able to support with complex matters.

Thanks a lot!

Mussa was very helpful today,

So far the email support I’ve received following the death of my mother has been relatively rapid and helpful. I hope all continues this way.

Chat function was easy to use and my query was dealt with quickly and in a polite, professional way by Mussa

Mussa, member of staff was very useful helping me to locate my deceased mother's account with the information I provided. I can now relax and wait for Computershare to send me the papers I need to continue with the inheritance process.

To be honest, the online chatbot didn't understand what I was asking but I was quickly put through to Mussa who was incredibly helpful. The 5 stars are for him :)

I was looking for some historical data which had been removed from their system a short while ago. Even though I could no longer see it in their online site, Mussa checked and it was still in the system so he is sending it through by email. Very helpful going above and beyond what I thought was going to happen. Thank you.

Useless! I received a letter by post saying they couldn't contact me via email! (The only time I've ever had this! - must be their systems)
Having logged onto my account - I'm licked out - they've changed the system with their own "UKEY" protocol.
Although I could see my other holding - it gave no information about another 'lost' holding - which I believe they've just taken over.

On phoning a contact (or 'non-contact') number in a previous email it said 'notauthorisednotauthirisefnotauthirised'!

So using their chat system and having to tell the bot I want to talk to a human, Dan eventually responds.

He reads the short narrative - and says I have to phone a number similar to the one I've just phoned.

And because my account has been locked out - I have to phone tomorrow!

But what's the point of xxxxxxx Chat!!!!!

So it's goodbye Dan - speak again next year.

xxxxxxx Useless