Computershare Omdömen 

This is the most incompetent company that I have ever had the misfortune to deal with. Unfortunately I was unable to give them a zero, there is no opportunity

I was supported through every step of clearing security, getting a temporary password, changing my password and requesting to withdraw my funds by Carmine, who was, knowledgeable, patient and helpful which enabled me to complete my action.

I would appreciate a free number for customer service. The voice chat doesn't work very well and didn't understand the name 'Equateplus' when spoken but it owned the problem and put me through to Carmine straight after.

I call today for support with my account and the Customer agent by the name Abigael was very supportive helpful and professional and was able to help me to resolve my challenge with the app

Mussa answered my question promptly.

The representative Ana is very helpful. She helped me go through the steps of data input in the system.

Just had a webchat with Mussa. He was so helpful, responded really quickly and clearly informed me of how I resolve my issue. Brilliant service!

Very Professional advice. Thanks, Mussa!

I would like to highly commend the live agent, Mussa, who handled my query today. He was exceptionally patient, clear and professional in helping me for solution. Exceptional customer service!

The operator was extemely helpful and knowledgeable enabling me to quickly reestablish my on-line coverage. She talked me step by step through the necessary steps to reinstate my online connection

the first bot recognised that they could not help me and trnasfered me to MUSSA who answered my question proptly

I used the web based help for a query regarding dividend payments. The initial computer based "bot" help is a bit frustrating. It gives generic answers that don't answer the question. On being transferred to a live agent, Mussa, my question was resolved.

I only gave 4 starts because the AI chat bot was malfunctioning at the beginning and asked for my feedback before I had even asked my question. When I did ask the question it came out without any spaces and added some other characters in between each word so was frustrating. However, I finally got through to a real person, Declan, who was very helpful indeed and gave me step by step detail of what I wanted to do. Thank you.

Mussa answered my question quickly and in easy to understand terms. As a novice in share dealing this was very reassuring

I was fortunate to have had Siddhi as the agent that picked up the phone and attempted to assist me with my deceased parent's numerous stocks and shares, dating back as far as the 90's.
Siddhi was extremely patient and made the whole experience seemless and fathomable. Her advice and knowledge brilliant since I had no idea where to start.
Thank you Siddhi for your help and guidance!

My conversation with an online agent named Mussa went very well. He was able to answer my queries quickly, ensured there were no loose ends, and checked all other open items. Sadly, due to my location, I am unable to sell my shares online, but that is no fault of Mussa. He clearly shared what I can do.

Although my wait time was a bit long, I was able to get thgough to Mussa who helped me understand the issue that I couldn't understand and he also helped get in touch with a different department for a follow through. He was very knowledgeable and helpful. Thanks, Mussa!

I am trying to get the forms needed to sell shares owned by my late father’s estate. I submitted an online form asking for the detailed forms I need to complete. Two weeks later I received an e-mail directing me to non existent forms on the website (I had already completed the only form available). I am therefore no further forward. This is in stark contrast to Equiniti which has dealt quickly and efficiently with the same requests

I’ve been dealing with my late aunts estate and I have found computershare the most challenging. You go round and round in circles with a chatbot, it’s really unclear what forms you need to complete and I can’t seem to get through to speak to anyone ! It would be nice to have a dedicated bereavement team, it’s already hard enough !

The waiting time (14minutes) was the only reason I gave 4 rather than 5 stars.

'Mussa' was very helpful and answered all of my question via chat, very comprehensively. Thank you.

Thank you Mussa for resolving my issue very quickly