Computershare Omdömen 

Had a great experience with Mussa who showing great patience with my hearing problem resolved a problem that been a great worry for me.

I needed to report a bereavement to the company. The website wasn't informative but it gave me a phone number. I then talked with Mussa who was incredibly helpful. He spent a long time on the phone with me, looking up companies, providing the information I needed and he explained the processes clearly as I didn't have a clue how it all worked.

Spoke with Mussa who was very knowledgeable and helpful

Everything worked as it should. Problem I had to solve for myself - hopefully correctly - was to find the address to send the documents to. Should have been included in the email.

The chat advisor, Mussa was excellent, her answers were clear and helpful.
Unfortunately, the same cannot be said for the website and telephone service. The telephone is the usual -- press one for, etc and refers back to the website which then gives me the phone number.
Dugh!!! I think I will have a rest and retry tomorrow!

Great experience with the Live Chat feature today. Waiting time was relatively short and Mussa was exceptionally helpful, polite and reassuring.

My score is based on an average of scores for the UK site (good) and the US site (slow and unhelpful). The UK site (an honourable mention to Miss K Dean here) have even tried to help me deal with US site but the company appears to structured in such a way that there is a severe limit to what they can do.
This is a pity because there is so much they could do: provide a US service beyond the not very good chatbot during UK office hours, handle payments to UK banks (currently a nightmare area for US shares), have a single login and choice of UK/US site after this.

Just had the most helpful advisor - Mussa.
He was able to help me access the correct form and give really helpful guidance as to how to fill it in.
Thank you so much, Mussa

Customer service utterly horrendous and useless. Fail to understand that I live in the UK and can't cash euro cheque and refuse to pay by wire.

Mussa was very helpful and solved my problem in minutes

I cannot get in . And they don’t send e the e mail to reset password

I had problems logging in and was patiently supported by a very pleasant and helpful chap to whom I give top marks. I must also say thanks to Ms. Bhattacharjee who updated my dividend history. Well done both of you.

Lorna was helpful and resolved issue of Shares certificate consolidation

Just had an online chat with Mussa. They did a great job of answering my questions and giving me the information I needed. Thanks Mussa

I initially made a an enquiry about share dividend on 31 Dec2025 It still has not been resolved. a number of buck passing, not their fault, change of excuses for not replying earlier. . all blame re directed to me. Computer share are not as fair as their complaints policy claim.

Have spoken to 3 Computershare Customer Care staff who have all been helpful & very professional. Especially would like to mention Mussadiq for his caring, patience and clear instructions (to tech averse customers) when our printer was not working.

Just had an online chat with Mussa regarding progress on share sales. He was very informative, supportive, and rapidly addressed my queries. Very pleased.