We were able to talk to a person at the Company. We ordered the replacement Gazebo awning on line and it arrived very quickly. It was of good quality, but unfortunately did not fit. We were able to re... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have to say I am very very happy with my bin storage in grey rattan they are very good quality and sturdy when assembled I did receive the wrong colour for my single bin storage which was quickly re... Se mer
Great looking quality Isobella Corner suite with rise & fall table and stools. Arrived in boxes on a pallet in just a week, sooner than expected. Only slight problem was one stool and two cushions... Se mer
A review of two halves - Good and not so good Good ordering process and response including queries on order prompt Delivery of furniture and carrier very good Quality product very good and reason... Se mer
Företagsinformation
Skrivet av företaget
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Kontaktuppgifter
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Storbritannien
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,5
Utmärkt
785 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sicily Range large sofa set
I ordered the Sicily Range large sofa set. Delivery was very prompt, when we unboxed it we discovered 3 legs were damaged on the sofa during transit. I contacted Club Rattan and they were very apologetic. The courier company came to collect the damaged sofa and a new sofa was delivered a few days later. I was kept informed throughout the process. Excellent customer service and excellent quality furniture 5 ⭐️
9 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Corinne,
Thank you so much for your kind words and for sharing your experience with the Sicily Range large sofa set. We sincerely apologize again for the damage during transit, but we’re glad we could resolve the issue quickly and keep you informed throughout the process. Your satisfaction is our priority, and we’re delighted to hear you’re happy with the quality of the furniture and our customer service.
If you ever need any further assistance, please don’t hesitate to reach out.
Warm regards,
The Club Rattan Team
Svar från Club Rattan - Furniture for Outdoor Living
Dear Qirb,
Thank you for your positive feedback! We’re glad to hear that your delivery was on time and that you found our team helpful. Providing good service is very important to us, and your kind words mean a lot.
If you need any assistance in the future, please feel free to get in touch.
Best regards,
The Club Rattan Team
Svar från Club Rattan - Furniture for Outdoor Living
Dear Stuart,
Thank you for your kind words! We’re delighted to hear you found our service prompt, helpful, and polite. It’s always our goal to provide the best experience possible.
Please don’t hesitate to reach out if you need anything else.
Best wishes,
The Club Rattan Team
Delivery on time
Delivery on time, a couple of days early, well impressed.
17 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Thanks, Simon! We're glad to hear your delivery arrived ahead of schedule — that’s always a nice surprise! 😊
Delighted to know you’re impressed. Enjoy your new furniture, and feel free to reach out if we can help with anything else.
Best regards,
The Club Rattan Team
Great communication on the day of…
Great communication on the day of delivery, great service
17 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Thank you, Sarah! We're so pleased to hear that you were happy with the communication and service on delivery day. We always aim to keep things smooth and stress-free for our customers.
Enjoy your new furniture, and please don’t hesitate to get in touch if you need anything in the future!
Best wishes,
The Club Rattan Team
I placed an order with club rattan last…
I placed an order with club rattan last Tuesday and was emailed the next day notifying me the set wasn’t in stock, I was offered a full refund or the option to choose another set with a 50 pound discount. I picked another set and it was delivered this Tuesday. I am very impressed with the quality especially the cushions! Brilliant customer service and very friendly delivery driver!
13 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hi, Thank you so much for your lovely feedback! We're delighted to hear that you're happy with your new set and especially pleased with the cushions. It's great to know that our customer service and delivery team made a positive impression too – we'll be sure to pass your kind words on to the driver! 😊
Wishing you many relaxing and enjoyable moments with your new garden furniture. If you ever need anything else, we're always here to help.
Warm regards,
The Club Rattan Team
Lovely Sofa Set
Delivery was a bit frustrating, but once delivered and assembled we were very happy with our sofa set. It looks good and is very good value for money. I would recommend buying from this company.
13 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Customer,
Thank you so much for your kind words and honest feedback! We're glad to hear that you’re happy with your new sofa set and that it met your expectations in terms of quality and value.
We apologize for the delivery frustrations and appreciate your patience. Your recommendation means a lot to us, and we're grateful for your support.
Wishing you comfort and enjoyment with your new furniture!
Warm regards,
Club Rattan
I am very pleased with the quality and…
I am very pleased with the quality and style of my furniture. It came securely packaged and on time, it says what's on the packet so to speak. Highly recommend buying from Club Rattan, you will not be dissapointed!
12 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Ria,
Thank you so much for your lovely review! We're delighted to hear that you're pleased with the quality, style, and timely delivery of your furniture.
Your recommendation means a great deal to us, and we’re so happy you had a positive experience with Club Rattan.
Enjoy your new pieces, and we hope to serve you again in the future!
Warm regards,
Club Rattan
Extremely pleased customer
Extremely pleased with my recent purchase of the Colette corner sofa and coffee table from Club Rattan which compliments my existing patio furniture really well. The delivery was on time and their customer service was excellent, definitely worthy of 5 stars.
12 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Nicky,
Thank you so much for your lovely review! We're absolutely delighted to hear that you're extremely pleased with your new Colette corner sofa and coffee table — and that they complement your existing patio furniture so beautifully.
Also, thank you for sharing the photos! It’s a real pleasure to see how great everything looks together.
We're glad the delivery was on time and that our customer service met your expectations. Your 5-star rating truly means a lot to us.
Enjoy your beautiful outdoor space, and feel free to get in touch if you ever need anything!
Fantastic service from Club Rattan
Fantastic service from Club Rattan, furniture is very good, however we had a problem with the rise and fall coffee table not being able to lower it. I messaged the company and they got back to me straight away with a solution and after a couple of tries we had success, would definitely use again
9 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Sue,
Thank you so much for your kind words and thoughtful feedback!
We're really pleased to hear that you're happy with the quality of the furniture and that our team was able to assist you quickly with the coffee table issue. We're glad the solution worked and that everything is now functioning as it should!
It’s great to know you'd choose us again — we truly appreciate your support.
Worst Delivery Service - STILL NO PRODUCT
ordered set for the 3-9 day delivery,
Given delivery date, took time off work, depot "lost" 2 pallets
Next day delivery made for today
Just been informed they are 60 pallets behind
We have family over this weekend for an event, with no furniture
Do not order if you expect to receive this item on time
Paid over thousand pound 2 weeks ago, with no delivery date still.
No phone number, and very little email communication.
25 april 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Lauren ,
We are sorry to hear such a harsh review despite our efforts. We understand the difficulties you have faced, and we would like to clarify a few points.
Our delivery times are 3-9 working days, as clearly stated when the order was placed. Our customer service team is available during business hours, Monday through Friday. However, we would like to emphasize that we have been in contact with you outside of standard business hours and on weekends, striving to provide responses as quickly as possible.
We understand how frustrating delays can be, but we would like to highlight that they are due to factors beyond our control. Despite this, we have made every effort to ensure that the order is fulfilled as quickly as possible, to the best of our ability.
We sincerely apologize again for the inconvenience caused. We hope you are satisfied with your product and believe that you deserve a better review. We wish you all the best.
Excellent service
Excellent service. From both the company and delivery company. Very helpful.
8 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hi ,
Thank you so much for your kind words!
We're thrilled to hear you were happy with both our service and the delivery experience. It truly means a lot to us. If there's anything else we can help you with in the future, don't hesitate to reach out.
Very poor communication
Very poor communication - Waited the allotted dispatch time and still no emails or contact from the company. No way to call them and takes days to respond to emails or their contact us form. Just want an email to say the garden furniture will be dispatched on XX date or it's delayed - only response received was wait longer. Not good waiting so long.
Update: Thanks for your response - But like the title of my review it's about lack of communication. A simple email of your item will be shipped on X date than no communication at all. We haven't received any dispatch email or notification so are still waiting again over your expected time frame, even though you promised it would be dispatched yesterday.
28 april 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Customer ,
I have been in contact with you regarding your order and informed you that the dispatch time is 3–7 working days. I made sure to communicate this clearly.
However, despite this, you chose to leave a review without reaching out to me again or waiting for the update on dispatch. We would like to emphasize that we make every effort to ensure our orders are delivered on time, and we are committed to providing the best service possible.
We understand your concerns, but we kindly ask that you reconsider your review, as we are still within the agreed dispatch time frame.
Thank you for your understanding.
Hi again ,
We understand your frustration, and we're sorry to hear you feel let down. However, we would like to kindly clarify that we have sent dispatch and order update emails to the email address provided during your purchase.
We have already apologized for the waiting time and asked for your patience while your order is processed. As of now, your order is in transit, and you can expect to be contacted by the delivery company once the parcel arrives at a local depot near you.
We also want to highlight that we respond to all emails within a maximum of 24 hours, and we're always here to help resolve any concerns.
Thank you for your understanding.
Willow corner seating and FirePit table EXCELLENT CS
Purchased an L shaped seating set - complete with fire pit table / stool and bench seat. Willow modular corner with fire pit table.
Quality is fab. Very good quality. Fitted together easily and it’s very comfortable.
12 months later …. I had misplaced one of the feet from the fire pit table …. Sent off a quick email to see if I could purchase a spare one. ClubRattan were very helpful and arranged to send me one.
Fab company. Fab product.
6 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hi ,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying your Willow corner set and fire pit table – and that it's been both comfortable and long-lasting. We're also glad we could help you out quickly when you needed a spare part – it's always our goal to make sure our customers are looked after, even long after delivery.
Your kind words truly mean a lot to the whole team. Thank you for choosing ClubRattan!
Warm regards,
Club Rattan
5 stars
5 stars – Fantastic service and a beautiful Harmony Sofa Corner set
I recently purchased the Harmony Sofa Corner set from Club Rattan , and I’m absolutely thrilled with the entire experience. The sofa set is not only beautifully designed but also incredibly comfortable and well-built. It adds a stylish and modern touch to my garden space and has already become the centerpiece of many relaxing evenings with family and friends.
The quality of the materials is outstanding – sturdy, weather-resistant, and clearly made to last. I was especially impressed by how easy it was to assemble, with clear instructions and all parts included.
Clubrattan customer service truly deserves praise. From the moment I placed the order, the team was friendly, responsive, and helpful. They answered all of my questions quickly and kept me updated throughout the process. It’s rare to encounter such professional and genuinely caring service.
Another big plus was the delivery – everything arrived on time, just 48 hours after ordering, and in perfect condition.
Overall, I highly recommend Clubrattan. Great products, exceptional service, and a smooth, stress-free buying experience. I’ll definitely be shopping with them again in the future
5 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hi , Wow – thank you so much for your glowing review!
We’re absolutely thrilled to hear how happy you are with your Harmony Sofa Corner set and the overall experience with ClubRattan. It’s great to know the set has become a central part of your garden and that it’s bringing joy to your time with family and friends.
We take great pride in offering both quality products and excellent customer service, so hearing feedback like this means the world to our team. We're especially pleased that everything from assembly to delivery met your expectations and that you felt supported throughout the process.
Thank you once again for your kind words and recommendation – we truly appreciate it and look forward to welcoming you back in the future!
Warmest regards,
Club Rattan
Absolutely outstanding customer…
Absolutely outstanding customer service! Every question and request I had was dealt with quickly, professionally, and with great care. The delivery was fast and smooth, and the whole experience has been nothing short of excellent. This company is extremely reliable, competent, and genuinely cares about its customers.
I’m incredibly happy with my purchase — and so is my family! We decided to order together with my sister and my mum, and each of us chose a different set. All the sets are beautiful, high quality, and came at a fantastic price. We’re all thrilled with how they look and feel. Highly recommended — we’re so glad we chose this company!😍
10 april 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Wow – thank you so much for your incredibly kind words and enthusiastic recommendation!
We’re truly delighted to hear that you, your sister, and your mum are all enjoying your garden sets. It means the world to us to know that not only are you happy with the products, but also felt genuinely cared for throughout the entire experience. Providing fast, professional, and thoughtful service is at the heart of what we do, and your feedback is the best reward we could hope for.
Thank you again for choosing ClubRattan – we're so glad you did too! 🧡
Warmest wishes
Fantastic service
Delivery on time, easy to assemble, fantastic service. Very pleased with purchase, would highly recommend this company.
5 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
dear Sebastian ,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the delivery, assembly process, and overall service.
Your recommendation means a lot to us — we truly appreciate your support and hope you enjoy your purchase for a long time to come!
Svar från Club Rattan - Furniture for Outdoor Living
Dear David ,
Thank you for your lovely feedback! We're so pleased to hear that you're happy with your furniture and that it looks beautiful in your space.
Enjoy your new purchase, and don’t hesitate to reach out if you ever need anything!
Best regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Customer,
Thank you for your great feedback! We're happy to hear that your garden furniture arrived quickly and was easy to assemble.
We hope you enjoy it for many sunny days to come!
Best regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Martin,
Thank you so much for your kind words and recommendation! We're thrilled you're happy with your purchase.
Best regards,
Club Rattan
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