We were able to talk to a person at the Company. We ordered the replacement Gazebo awning on line and it arrived very quickly. It was of good quality, but unfortunately did not fit. We were able to re... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have to say I am very very happy with my bin storage in grey rattan they are very good quality and sturdy when assembled I did receive the wrong colour for my single bin storage which was quickly re... Se mer
Great looking quality Isobella Corner suite with rise & fall table and stools. Arrived in boxes on a pallet in just a week, sooner than expected. Only slight problem was one stool and two cushions... Se mer
A review of two halves - Good and not so good Good ordering process and response including queries on order prompt Delivery of furniture and carrier very good Quality product very good and reason... Se mer
Företagsinformation
Skrivet av företaget
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Kontaktuppgifter
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Storbritannien
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,5
Utmärkt
785 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The garden set is okay for the price
The garden set is okay for the price, but just be aware it’s not actual rattan — it’s plastic. Still, it looks nice once assembled and is functional. Customer service was lovely and very professional, which made the whole process much easier.
10 april 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Thank you so much for your feedback — we’re happy to hear you’re pleased with how the set looks and that our customer service made the whole experience smooth and enjoyable!
Just to clarify, the material used is PE rattan (polyethylene rattan) — a high-quality, synthetic rattan specifically designed for outdoor use. Unlike natural rattan, PE rattan is water-resistant, UV-resistant, and built to withstand the unpredictable UK weather. In fact, it’s widely considered the best and most practical choice for outdoor furniture in this climate, offering the same elegant look with much greater durability.
We truly appreciate your review and hope your set brings you comfort and style for many seasons ahead!
Warm regards,
Club Rattan
Good quality 👌
This is the first time I have used Club Rattan. And it will not be my last. I am so happy with my new Harmony 9 seater garden furniture. The delivery was spot on . One happy customer 😀
10 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Pauline,
Thank you so much for your lovely review! We're absolutely delighted to hear that you're happy with your new Harmony 9-seater set and that delivery met your expectations.
It's wonderful to know this was your first time ordering from us, and even better to hear it won’t be the last. Your kind words mean a lot to our team!
Wishing you many relaxing and enjoyable moments in your garden!
Warm regards,
Club Rattan Team
Good customer service
Easy ordering, quick & efficient delivery, excellent quality garden furniture. Very good customer service…we ordered the incorrect cover so contacted the company by email & all resolved almost immediately.
26 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Customer,
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the quality of your garden furniture and that the ordering and delivery process went smoothly.
We’re especially pleased that our customer service could assist you quickly with the cover issue — it’s always our goal to resolve any concerns as efficiently as possible.
We truly appreciate your trust in Club Rattan and hope you enjoy your furniture for many seasons to come!
Warm regards,
Club Rattan Team
Assembly issues
Assembly is the biggest issue with parts poorly/incorrectly labelled so instructions became useless. Looks nice when assembled and is comfy but be warned, you may have to improvise the assembly.
3 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
We’re sorry to hear that you had difficulties with the assembly. We do our best to ensure clear instructions and accurate labeling, but occasionally, mistakes can happen. If any parts were mislabeled or unclear, we truly appreciate you bringing it to our attention.
That being said, we’re glad to hear that the final product looks great and is comfortable! If you ever need assistance during assembly, please feel free to reach out—we’re happy to help!
Great quality and delivery spot on
Great quality and delivery spot on. Needed help checking something before it was delivered and they replied straight away and it was a weekend! Very happy
3 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear C. Stephenson,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the quality of your furniture and that the delivery was on time.
We’re especially glad that we could assist you quickly, even over the weekend — we strive to provide the best customer service at all times!
Your feedback means a lot to us, and we hope you continue to enjoy your new furniture.
Best regards,
Club Rattan Team
Recent order
Excellent customer service, excellent quality and very reasonable price.
All in all, 5 star experience.
18 mars 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Damian,
Thank you so much for your fantastic review! We’re thrilled to hear that you had a 5-star experience with our service, quality, and pricing. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope you enjoy your purchase, and please don’t hesitate to reach out if you need anything in the future!
Best regards,
Club Rattan Team
Great product great service great price.
10 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with the product, service, and value. Your support means a lot to us!
Cover replacement
I asked for the most appropriate cover for furniture purchased in 2024 that is no longer a stock item. I was advised of the most suitable model and purchased the cover. It fits really well and is a better quality fabric that the one it replaces. Thank you for your advice.
10 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Thank you so much for your kind words!
Not bad for what I paid
Not bad for what I paid. Table a bit wonky and no clips to hold it together. Otherwise good value for money.
17 februari 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear customer ,
Thank you for your feedback! We’re glad to hear that you find the product good value for money. As for the issue with the table, we believe there may have been a misunderstanding during assembly. We always encourage our customers to reach out to us via email for any assistance, and we are more than happy to help resolve any issues promptly.
Please don’t hesitate to contact us — we’re here to ensure everything works perfectly for you!
Best regards,
Club Rattan Team
Not using it yet so will let you know
I haven’t put mine together yet as too early in the year
But delivery was really good and they sorted out a little problem so all good so far
The seats are deep which I’m very pleased about so when it’s all out I will send another review
10 mars 2025
Really responsive and quick delivery
10 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Thank you for your feedback!
We're glad to hear the delivery went smoothly and that we were able to assist with the small issue you mentioned. It’s great to know you're pleased with the depth of the seats – we hope you enjoy them even more once everything is set up! We look forward to hearing your thoughts after you’ve had a chance to use the set.
Feel free to reach out if you need any further assistance.
AVOID!
AVOID!!
I ordered garden furniture from this company in 2019 and could not fault them. Quality item and great customer service. I can only assume they have been taken over as my recent experience when replacing the previous garden furniture has been shocking.
The delivery driver tried to get me to leave immediate feedback on Facebook for a company with a completely different name. The item is basically cheap crap, no longer has the Club Rattan logo and I can be certain this will not last me 6 years like the other set. The cushion depth is not as advertised and the table top wobbles as the screws are too long for the holes. I have emailed them today to give them chance to resolve my concerns and have had a passive aggressive response which shows they didn't read my email in full and literally do not care. On top of this they are trying to get me to pay £95 to return the item, when their website clearly states they will cover the cost of the return if the item is faulty which is breaking trading laws!
They are absolutely not the same company they were in 2019, so I would advise anyone to avoid and if you really want cheap quality with thin cushions, go and pay half the price in B&M, at least they don't try and pretend you're getting something you're not.
15 mars 2025
Omdöme utan inbjudan
Incorrect colour of coner sofa.
Incorrect colour of coner sofa.
Told our coluor was out of stock still on sale. £100 POUND MORE EXPENSIVE
Left huge box bigger than a door
Weighing 120kg blocking garage door and drive for 7days.
Still waiting for refund.!!!
7 mars 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Garry Potter ,
We sincerely apologize for the mistake and for delivering the wrong product. We also regret that the process of resolving this situation did not go as smoothly as we all would have liked.
From the very beginning, we remained in constant communication, doing our best to find the most suitable solution. Unfortunately, the originally ordered set was no longer available, which we informed you about. We presented several alternative options, including the same but upgraded set with a higher-quality tabletop, along with a discount to minimize the price difference. We also offered to collect the incorrect item asap and deliver the new set.But in the end we didn't get an answer, only accusations.
The pickup process took longer primarily due to ongoing discussions regarding the available options. However, as soon as the item was collected, we immediately processed the refund. Please note that the time it takes for the refund to appear in your account depends on your bank’s processing times, which can take a few days.
We always strive to provide the best possible service and offer solutions tailored to our customers’ needs. We regret that we couldn’t reach a resolution in this case. If there is anything else we can assist you with, please don’t hesitate to reach out.
Absolutely amazing customer service
Absolutely amazing customer service. They searched the warehouse for some cushion covers for a garden sofa. Emailed me to say they were now online to order and currently waiting for my delivery. Above and Beyond
14 mars 2025
Omdöme utan inbjudan
Easy to order
Easy to order. Very well priced package. Excellent communication re; delivery which was very quick & driver was very polite & helpful
5 mars 2025
Speedy delivery well packaged easy to…
Speedy delivery well packaged easy to put together
3 mars 2025
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