We were able to talk to a person at the Company. We ordered the replacement Gazebo awning on line and it arrived very quickly. It was of good quality, but unfortunately did not fit. We were able to re... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have to say I am very very happy with my bin storage in grey rattan they are very good quality and sturdy when assembled I did receive the wrong colour for my single bin storage which was quickly re... Se mer
Great looking quality Isobella Corner suite with rise & fall table and stools. Arrived in boxes on a pallet in just a week, sooner than expected. Only slight problem was one stool and two cushions... Se mer
A review of two halves - Good and not so good Good ordering process and response including queries on order prompt Delivery of furniture and carrier very good Quality product very good and reason... Se mer
Företagsinformation
Skrivet av företaget
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Kontaktuppgifter
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Storbritannien
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,5
Utmärkt
785 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service
Excellent customer service. The lady that served us her surname was Song was extremely helpful and friendly felt we could ask any question very knowledgeable giving us a lot of options of what was available. Would definitely recommend to family and friends.
28 juni 2025
Omdöme utan inbjudan
Poor hydraulic didn’t work….Very…
Poor hydraulic didn’t work….Very expensive purchase when doesn’t work
27 maj 2025
All very good and quick delivery
All very good and quick delivery. Very satisfied and if i ever do need rattan again, ill happily come back. See you in 20 years!
26 maj 2025
Club Rattan is 5 stars From walking into the showroom
From walking into the showroom, and being greeted by a lovely young lady named Song, who was so helpful and who helped us make our choice, to the delivery of our furniture, the experience of Club Rattan has been 5 star.
7 juni 2025
Omdöme utan inbjudan
Service was excellent
Ordered on a Tuesday & by the following Monday the garden furniture had arrived slight issue with the glass top, but a replacement was with us by Friday!!
So all in all in my garden all set up within 10 days which I think is excellent service.
All our emails were answered very quickly with all information we asked for .
9 juni 2025
Omdöme utan inbjudan
I have been treated disgustingly and…
I have been treated disgustingly and scammed out of £594. I will try to keep this brief. Order placed on 14th May. It was scheduled to be delivered the following Wednesday. The courier let me down and made a second promise for Thursday. Let me down again, and promised Friday. I informed both Club Ratton and the courier it was needed the latest on Friday as we were going away after the weekend. It didn't get delivered, and I have found out from the courier that it was never out for delivery at any point that week. (I have all the emails). I cancelled the order and was told I can't cancel the order, I need to return the furniture at my own expense. I told them multiple times that I'm not in possession of anything to return but they repeated the same thing over and over again. I have confirmation from the courier that the furniture is with Club Rattan and not with them but requests for a refund are being refused/ignored.
I also have emails from them saying that distant selling regulations and consumer rights don't apply to them as they have their own policy. They are even ignoring the banks requests for details.
Order from them with caution.
Update: Nobody has tried to deliver this furniture, so nothing has been refused. I have cameras all over my property. You would have delivery attempt proof if this were the case. The order may have been in transit, but it was not in transit to me. Customers have the right to cancel orders if they are no longer required. Your policy does not overrule the Consumer Rights Act. You say I haven't been scammed. You have the goods. Process a refund then simple.
14 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Mr. Kelly,
Firstly, we would like to clarify that no one has scammed you!
Subject: Refund Confirmation and Clarification
Dear Andrew,
We would like to inform you that we encountered difficulties processing your refund because the case was escalated to the bank from your side — even though we had already confirmed that the refund would be processed once our internal steps were completed.
Nevertheless, we managed to resolve the matter from our side and issued a full refund, waiving the standard return fee, despite our company’s usual procedures.
To clarify — the return costs in cases where there is no valid reason for cancellation are clearly outlined on our website, were explained to you, and were available at the time of placing your order. This includes the fact that once an order is in transit, it cannot simply be stopped or cancelled. It does not qualify for cancellation under our policy.
We kindly ask you to take these circumstances into account when leaving your review on Trustpilot.
Once again, we would like to emphasise that our aim has never been to mislead anyone. We regret if our company policies were not fully understood at the time of your purchase. We also regret any inconvenience caused and the fact that we were ultimately unable to deliver your order due to your decision to reject it.
We truly hope everything is now fully clarified from our side. We have acted within the law and made every effort to reach a fair outcome for you — we are sorry if you feel otherwise.
Our customers are very important to us, and we are proud to have many satisfied clients, which reflects our credibility and reliability as a company.
Return Confusion
Ordered delivered quickly but it does not suit (too small). I am trying to send it back but having some difficulty...
I completed a 'returns form' but received no confirmation email and no contact has been made, and I'm worried I won't be able to return in the 2 week window.
I can't seem to find a contact number either. I note I pay for delivery of return, which is fair, but no mention anywhere as to how much this might be. Not even a ball park.
Would appreciate a response..
13 juni 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Craig McCready
I’m pleased to confirm that the collection was successfully completed today and everything went smoothly with the arranged pickup. We now kindly ask for your patience as we wait for the item to arrive back at our warehouse.
Once the return is received and processed, we will proceed with the next steps accordingly. If you need any assistance in the meantime, please don’t hesitate to reach out. We're here to help.
Great experience all round…
The garden furniture was delivered 7 days after order and extremely well packed. We are delighted with the quality and also with the after service provided.
It looks beautiful in our garden. Cushions very comfy and thicker than most. I love the two tier table which makes it suitable for all occasions. Would definitely buy from Club Rattan again
6 juni 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Molly ,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you’re happy with your garden furniture and the overall experience with Club Rattan. It’s great to know the delivery went smoothly and that the packaging, comfort, and design met – or even exceeded – your expectations.
The two-tier table really is a versatile feature, and we’re so pleased you’re enjoying it. Your kind words truly mean a lot to us, and we’d be thrilled to welcome you back in the future.
Wishing you many relaxing moments in your garden!
Best regards,
Customer Service Team
Club Rattan
Great service and great furniture.
Great customer from Mia, we went to the showroom to see the quality and we wasn't disappointed. We ended up coming home with a set. Great quality 👌
11 juni 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Neil,
Thank you so much for your kind words and for taking the time to leave a review!
We’re so pleased to hear you had a great experience at our showroom and that Mia was able to assist you. It’s fantastic to know the quality of the furniture met your expectations and that you went home with a set you love!
We hope you enjoy your new furniture for many seasons to come. If you ever need anything else, we’re here to help.
Best regards,
Customer Service Team
Club Rattan
I received my garden furniture sooner…
I received my garden furniture sooner than expected it was well packaged and delivered in very good condition, the furniture itself looks great, Thankyou
8 juni 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Mick,
Thank you so much for your kind feedback! We're delighted to hear that your garden furniture arrived sooner than expected and in excellent condition. It's great to know you're happy with the look and quality.
Wishing you many relaxing moments in your outdoor space!
Warm regards,
The Club Rattan Team
Fabulous corner Sofa and table.
Can’t rate this company highly enough. Our corner sofa set arrived very quickly and well packaged. My husband built it up in under an hour. Then we were sat on it in the sunshine with a glass of wine. It looks fabulous. And so comfortable. Had lots of compliments. Can I also add… its a fraction of the cost, the garden centres are charging, Thankyou Club Rattan we love it.
2 juni 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Helen,
Thank you for such a lovely review! We're absolutely thrilled to hear how happy you are with your corner sofa set. It’s wonderful to know it was quick to assemble and that you're already enjoying it in the sunshine — with a glass of wine, no less! 🍷
We're especially glad to hear you've received compliments and found great value in your purchase. Your kind words mean a lot to us.
Wishing you many more relaxing and happy moments outdoors!
Warmest regards,
The Club Rattan Team
Good experience
Received my order today over all I’m very happy with it just feel the communication could be a little better don’t delivery was delayed due to logging a incorrect contact number for me I emailed club rattan queering deliver and that said that they would chase it up but I got nothing from them until I prompted again and I was given contact details for the carrier who identified incorrect detail and arranged deliver for the following day feel that this could of been identified but over all happy minimal building looks great
23 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Jennie,
Thank you for sharing your experience and for your honest feedback. We’re glad to hear that you are happy with your order and that the furniture looks great.
We sincerely apologize for the communication issues and the delay caused by the incorrect contact details. We understand how frustrating that must have been, and we appreciate you following up to get things resolved. Your feedback about improving communication has been noted and will help us make our service better.
Thank you again for your patience and for choosing us. If you need any further assistance, please don’t hesitate to reach out.
Phone number out of order
Phone number out of order. Items missing from my order and a shattered glass table top. I posted several comments on different social media accounts and now they have all been deleted, I have also been blocked so I can contact you at all. You said you would have your team resolve my problems but why would you delete my comments and block me! Now I’m very concerned and feel I might have been scammed
I will remove my review if this company follows through and does what they said they would if not I will continue to make sure people know not to buy from you
UPDATE
I like said and have done from the start of this mess, I will change my review when all of my items have arrived. We are still waiting on the £85 cover for our furniture, we place our original order SIX weeks ago, and our furniture has been sat outside in all different weather conditions and is likely to weather and deteriorate as it states it should be be covered. Can you (club rattan) guarantee that if within a few months if this happens you will replace the furniture? And also I would like to know when the cover will be delivered?
26 april 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hi,
Thank you for your message.
According to the plan, your order is scheduled to be delivered next week. We kindly ask for a bit more patience and calm as we handle this situation. We’re doing everything we can on our end — we just need a little more time.
Please also note that the RainCover was a preorder item, and we are currently experiencing a slight delay, which we’re actively working to resolve. We sincerely apologise for this inconvenience and truly appreciate your understanding.
We wish you a lovely weekend! After the weekend, you will be informed about the dispatch, and then the courier (APC) will notify you regarding the delivery, which will be made via Next Day Delivery Service.
Best regards,
Club rattan
Very happy with my furniture
Very happy with my furniture. Delivered very quick and looks amazing. Easy to put together too.
27 maj 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Julie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re very happy with your furniture and that it was delivered quickly. It’s great to know assembly was easy and that the furniture looks amazing in your space.
If you ever need any assistance or have questions in the future, feel free to reach out. Enjoy your new furniture!
Svar från Club Rattan - Furniture for Outdoor Living
Dear Sandra,
Thank you for your kind words! We’re delighted to hear that you found the purchase process easy and that your new set arrived quickly. We hope it brings you great comfort and style.
Best regards,
The Club Rattan Team
Highly recommended
Highly recommended
Orderd our Harmony corner furniture on the 18/5/25 it was delivered 21/5/25
It is absolutely stunning. Had a problem with the table clip so emailed the company & the problem was quickly resolved. Received our new clip 3 days after.. Great Company Great correspondence though out.. fantastic Delivery service Great Quality… just need the sunshine now.
18 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Mr. Sardella,
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that your Harmony corner furniture arrived quickly and that you’re happy with the quality and service.
We’re glad we could promptly resolve the issue with the table clip, and it’s great to know you appreciated our communication and delivery service.
Fingers crossed for plenty of sunshine to enjoy your new furniture!
Best regards,
The Club Rattan Team
100%
Everything but the delivery was 100%
Delivery to curb side was a little daunting
I am a fit male and without neighbours help it would still be curb side
Furniture is as described and perfect thicker cushions, two level table it's what we wanted
25 april 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear John,
Thank you very much for your feedback and for choosing our furniture. We’re delighted to hear that the product met your expectations – especially the thicker cushions and the two-level table.
We’re sorry to hear that the curbside delivery was a bit of a challenge. As per our delivery terms, the driver is required to deliver to the curbside only, but we understand that moving the furniture from there can be difficult without assistance.
Your comment has been shared with our logistics team, and we’ll be looking into ways to improve the delivery experience in the future.
Thank you again for your trust, and we hope you enjoy your new furniture!
Excellent service
Excellent service , went in this morning and got my set delivered this afternoon couldn’t ask for anything more!
24 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Sarah,
Thank you for your wonderful feedback! We’re thrilled to hear that you received excellent service and that your set was delivered so quickly. We couldn’t ask for anything more either!
Enjoy your new furniture, and don’t hesitate to reach out if you need anything.
Best regards,
The Club Rattan Team
Ordered the Harmony corner sofa set and…
Ordered the Harmony corner sofa set and so pleased with it. Staff so helpful and great price with super fast delivery. Delivery driver was polite and helpful too. 5 star service and quality garden set.
24 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Amy,
Thank you so much for your fantastic review! We’re delighted to hear you’re pleased with your Harmony corner sofa set and that our team and delivery driver provided helpful and polite service.
We truly appreciate your kind words and 5-star rating. Enjoy your beautiful garden set!
Best regards,
The Club Rattan Team
Charing corner set plus covers
I recently ordered a Charing corner set with table and stools.
I placed order on Friday and received all in perfect condition on the following Wednesday.
Everything about this set is perfect.
From the back cushions being buttoned, a rely nice touch to the straight forward assembly that does require 2 people
All came compact in 1 large box on a pallet.
I would strongly advise that the purchase of covers are strongly emphasize as they are not your run of the mill covers but Custom made to fit perfectly.
I doubt anybody could find better quality Rattan anywhere else.
Excellent Company to deal with
Excellent Quality furniture
Excellent Delivery including phone call day before and on the day
5 star
Thank you for making our summer something to look forward to.
14 maj 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Customer,
Thank you very much for your wonderful and detailed review! We’re thrilled to hear that your Charing corner set, table, and stools arrived promptly and in perfect condition. It’s great to know you appreciate the thoughtful design details like the buttoned back cushions and the quality of the covers.
We completely agree that our custom-made covers are an important part of maintaining the furniture’s look and comfort, and we appreciate you highlighting that for others.
Your kind words about our quality, service, and delivery mean a lot to us. We’re honored to be part of making your summer special!
Thank you again for choosing Club Rattan.
Best regards,
The Club Rattan Team
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