We were able to talk to a person at the Company. We ordered the replacement Gazebo awning on line and it arrived very quickly. It was of good quality, but unfortunately did not fit. We were able to re... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have to say I am very very happy with my bin storage in grey rattan they are very good quality and sturdy when assembled I did receive the wrong colour for my single bin storage which was quickly re... Se mer
Great looking quality Isobella Corner suite with rise & fall table and stools. Arrived in boxes on a pallet in just a week, sooner than expected. Only slight problem was one stool and two cushions... Se mer
A review of two halves - Good and not so good Good ordering process and response including queries on order prompt Delivery of furniture and carrier very good Quality product very good and reason... Se mer
Företagsinformation
Skrivet av företaget
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Kontaktuppgifter
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Storbritannien
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,5
Utmärkt
785 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service they went above and beyond in helping us with a damaged table that had nail Polish tipped over it.
They supplied the new parts needed to fix the damage free of charge.
Thanks again 😃 😊
28 augusti 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Rene,
Thank you very much for your wonderful review. We’re delighted to hear that you were pleased with our customer service and that the replacement parts resolved the issue with your table.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
We truly appreciate your support.
Kind regards,
Club Rattan
It came on time and was easy toput…
It came on time and was easy toput together cushions very thick and comfortable looks just like pictures and table is great as can be used for coffee or table to eat your meal on
25 juli 2025
Good value for money garden furnature
Good value for money garden furnature, all delivered well packed for protection.
Looks great with nice thick cushions for comfort.
27 juli 2025
Great initial service and fast…
Great initial service and fast delivery.
Delivery guys wete friendly and efficient.
The only reason it hasn't got 5 stars was thay I had to chase for delivery as I had missed one call from them and then they cancelled the order.
No bother though as the order was then delivered the week after.
The product looks to be as expected but we've only just started using it, so I can't comment on longevity.
Overall a great experience.
26 juli 2025
Nearly 4 weeks from paying to receiving…
Nearly 4 weeks from paying to receiving my furniture. And no one telling me what’s going on. I’ve emailed three times and been fobbed of.
30 juli 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Customer ,
I’d like to clarify that your order was placed as a pre-order, which means the item was not in stock at the time of purchase. The estimated delivery timeframe was longer than for in-stock products, as the furniture is being produced and shipped directly from our supplier. We are sorry to hear that you are not satisfied, and we truly regret any inconvenience this has caused.
Kind regards,
Club Rattan
Goods delivered in good condition
Goods delivered in good condition. Handyman put it together with ease and said how well made it is.
29 juli 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Linda,
Thank you so much for letting us know your furniture has arrived safely. We’re delighted to hear that everything was delivered in good condition, and that your handyman found it easy to assemble and well made.
At Club Rattan, we always strive to provide both quality products and a smooth experience, so it’s wonderful to know you’re happy with your purchase.
We hope you enjoy your new furniture for many years to come, and please don’t hesitate to get in touch if you ever need anything further.
Warm regards,
The Club Rattan Team
Found just what we wanted for our…
Found just what we wanted for our daughters garden Angelina was so friendly and helpful and made the buying simple would definitely recommend
29 juli 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Mrs Jarvis,
Thank you very much for your lovely review. We’re delighted to hear that you found exactly what you wanted for your daughter’s garden and that Angelina was able to make the buying process simple and enjoyable.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
With another season just around the corner, we hope the garden set brings much enjoyment in the warmer months ahead!
Kind regards,
Club Rattan
Harmony recliner chairs
Harmony recliner chairs
These chairs were easy to build the are good quality and very comfortable
The lady at Club Rattan was so helpful and polite nothing was too much trouble they were order and delivered in good time
28 juli 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Sheppard,
Thank you very much for your kind review. We’re delighted to hear that you are happy with your Harmony recliner chairs, their quality, and comfort, and that our team was able to assist you effectively.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
With another season just around the corner, we hope you’ll continue to enjoy your chairs in the warmer months ahead!
Kind regards,
Club Rattan
Well made,designed and packaged…
Well made,designed and packaged product.Took little time to figure out how the corner unit fits together.However when placed together formed lovely 5 seater outdoor sofa.Little cramped for 5 adults but comfortable with great cushions provided.
27 juli 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Stephen,
Thank you very much for your detailed review. We’re delighted to hear that you are pleased with the design, quality, and packaging of your outdoor sofa, and that it has become a comfortable addition to your garden.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
With another season just around the corner, we hope you’ll enjoy your 5-seater even more in the warmer months ahead!
Kind regards,
Club Rattan
Absolutely awesome sofa set we love…
Absolutely awesome sofa set we love value for money excellent.
One cushion cover come unstiched emailed today response in an hour sent picture and they are sending out replacement cushion cover ..
Now that's customer service outstanding 👏 👌 👍🏻
29 juli 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Paula,
Thank you very much for your fantastic review. We’re delighted to hear that you are happy with your sofa set and that our customer service was able to resolve the issue with the cushion cover quickly.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
With another season just around the corner, we hope you’ll enjoy your sofa set to the fullest in the warmer months ahead!
Kind regards,
Club Rattan
Terrible communication
We ordered an Isobella corner sofa set with rising table and 2 stools. The company responded in a timely manner and we had delivery by the date we needed it for.
Less than a week later, one of the stools (we hadn't even used them at this point) had damage to it. Reached out to the company and they provided a partial refund for us to arrange repair.
When we ordered the sofa, we also ordered a cover which was due to be in stock 15th June. We were told it would be sent as soon as it is available in stock. I had to ask this, this wasn't told to me.
By the middle of July, we still hadn't received the cover. No communication was sent to us to notify of a delay. In between expected stock date of 15th June to now, I have had to personally email five times to get an update because we had pre paid for an item we hadn't received.
You should notify your customers if there is a delay and not expect them to keep following up. It's unprofessional. I had to request to receive a refund so that we can purchase elsewhere. I had the same excuse everytime that you are speaking to the warehouse and are dealing with this. The website doesn't even advertise the cover, which tells me it was never going to come in stock.
27 april 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hello,
Thank you for your feedback.
We’re genuinely sorry to hear your frustration regarding the timing of the cover delivery. However, we would like to clarify that communication was never absent. We always responded to your emails and kept you informed each time you contacted us. It’s important to us that our customers receive answers, and we made sure to do so throughout.
That said, we do find it unfortunate that your review didn’t mention any of the positives of the Isobella set — which was delivered on time, in good condition, and quickly resolved when an issue with one of the stools was raised. We provided a partial refund immediately so the matter could be handled without delay.
We acknowledge your comments regarding the delay with the cover and will continue working to improve the clarity of our stock updates.
Best regards,
Club Rattan Team
Order to delivery was extremely quick…
Order to delivery was extremely quick and the product was well packed for its transit to us. The product was in good order on opening the packaging and everything fitted perfectly.
The suite now takes pride of place in our garden which has been perfect for the warm spells that we have experienced this summer so far.
24 juni 2025
Svar från Club Rattan - Furniture for Outdoor Living
Hello Mr. Lewis,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that your order arrived quickly and in perfect condition. It’s great to know that everything fit perfectly and that your new suite has found pride of place in your garden — especially during this summer’s warm spells.
If you ever need anything else or have any questions, we're always happy to help.
Best regards,
Club Rattan Team
Great experience
Great communication and delivered as stated. The table is great quality and easy to assemble
24 juni 2025
Svar från Club Rattan - Furniture for Outdoor Living
Hello Mr. Fellows,
Thank you very much for your kind feedback!
We’re really pleased to hear that you had a great experience with us and that you're happy with the quality of the table. It’s great to know everything arrived on time and was easy to assemble — that’s exactly the kind of service we aim to provide.
Should you need anything in the future, we’re always here to help.
Best regards,
Club Rattan
Difficulty organising a return
Updated*. After an initial issue with receiving my message regarding my return as I had ordered the wrong size and difficulty organising a return on the website. I can say once they saw the message on Trustpilot the customer service has been brilliant. Organised my refund promptly and very helpful in offering an alternative. Initial order and delivery was fast. Thanks to the customer service team for their speedy response.
Trying to organise a return for an item incorrectly ordered. NO response to email address trying to arrange this when I have tried to raise a return on their website it will not allow you to upload requested image of package being returned so will not allow you to process the return. I want to reorder the correct size but not if they are unwilling to facilitate a return to get a refund. So disappointed as delivery was prompt.
14 juli 2025
Omdöme utan inbjudan
No communication, customer service non existent
this company is absolutely rubbish, good luck getting hold of customer service, hardly ever reply to emails, just excuse after excuse, I order a cover on the 27/06 heard nothing from them and now its out of stock and stock not coming in till mid July so I might get it August, absolutely ridiculous, my advice go somewhere else and pay more for a decent service
27 juni 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Hello,
We’re sorry to read such a harsh review, though we can’t fully agree with it. At Club Rattan, we were in contact with you throughout and clearly explained the reason for the delay, which we also sincerely apologised for. We informed you that the cover you ordered had temporarily gone out of stock and provided an estimated restock date.
We genuinely worked on finding a solution and regret that our efforts were not met with understanding. While we completely understand your frustration, we believe the situation deserves a fair and accurate assessment.
Best regards,
Club Rattan Team
Rattan Reclining chair cover
Excellent cover for my rattan chair it’s made of high quality and looks fabulous,
However club rattan let themselves slightly down as there was no communication of my delivery which it stated online dispatched within 3-5 days but that was not the case. So after waiting well over a week I did have to make contact as I wasn’t kept upto date. I just feel communication on their behalf could have been better.
26 juni 2025
Svar från Club Rattan - Furniture for Outdoor Living
Hello Mr. Griffiths,
Thank you for your feedback.
We’re glad to hear you’re pleased with the quality and appearance of your chair cover.
We appreciate your understanding.
Best regards,
Club Rattan Team
Really good quality item
Ordered the furniture cover as the one I bought with the furniture was breaking. Expensive but Really good quality item, I’m really pleased.
Just needed communication from the team when there was a delay rather than get customer to chase
25 juni 2025
Svar från Club Rattan - Furniture for Outdoor Living
Hello Emma,
Thank you for your kind words about the quality of the cover — we’re glad you’re pleased with it!
We kindly ask for your understanding; we usually respond to all enquiries within 24 hours. We apologise if you felt you had to chase for updates and will continue working on improving communication.
Thank you for your support.
Best regards,
Club Rattan Team
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