We were able to talk to a person at the Company. We ordered the replacement Gazebo awning on line and it arrived very quickly. It was of good quality, but unfortunately did not fit. We were able to re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have to say I am very very happy with my bin storage in grey rattan they are very good quality and sturdy when assembled I did receive the wrong colour for my single bin storage which was quickly re... Se mer
Great looking quality Isobella Corner suite with rise & fall table and stools. Arrived in boxes on a pallet in just a week, sooner than expected. Only slight problem was one stool and two cushions... Se mer
A review of two halves - Good and not so good Good ordering process and response including queries on order prompt Delivery of furniture and carrier very good Quality product very good and reason... Se mer
Företagsinformation
Skrivet av företaget
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Kontaktuppgifter
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Storbritannien
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,5
Utmärkt
785 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The rattan quality is excellent and the…
The rattan quality is excellent and the shipment was remarkably fast.
23 januari 2026
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Dan,
Thank you very much for your kind review. We’re delighted to hear that you’re pleased with the quality of the rattan and the speed of delivery.
With spring just around the corner, we hope you’ll soon be able to enjoy your furniture to the fullest.
We truly appreciate your support.
Kind regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear John,
Thank you very much for your great review. We’re delighted to hear that everything was as described, delivered quickly, and met your expectations in terms of quality.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Club Rattan
Absolutely so pleased with this garden…
Absolutely so pleased with this garden furniture, it looks stunning and the cushions are so thick and well made, was delivered in under a week and the delivery driver was so helpful and really pleasant, can't fault this company one bit, just looking forward to the better weather now 👍🌞
14 januari 2026
Svar från Club Rattan - Furniture for Outdoor Living
Dear Yvette,
Thank you very much for your wonderful review, and please accept our apologies for the late reply.
We are delighted to hear that you are so pleased with your garden furniture, especially the quality of the cushions and the delivery service. It’s great to know everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Club Rattan
Great price, great delivery
Great delivery - super quick especially over the Xmas period. Well packaged. Items robust and well made. Prices really good. This is the 2nd time I have ordered from them and both times have been really positive
27 december 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Sheila,
Thank you so much for your lovely review, and please accept our apologies for the delayed reply.
We are delighted to hear that both of your orders have been positive experiences, with quick delivery, well-packaged and robust items, and good value for money. Your continued support means a lot to us.
Kind regards,
Club Rattan
Delivered in a timely manner
Delivered in a timely manner. Furniture cover appears good, robust quality.
8 december 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Graham,
Thank you very much for your review and please accept our sincere apologies for the late response to your feedback.
We truly appreciate you taking the time to leave a comment. We are pleased to hear that the furniture cover met your expectations in terms of quality and robustness.
Thank you again for sharing your opinion with us.
Kind regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Patricia,
Thank you very much for your kind review. We are delighted to hear that you are happy with both the product and the delivery service.
Your feedback is truly appreciated, and we would like to apologise for the late response to your review. We always value every opinion shared with us.
Thank you again for taking the time to leave your comment.
Kind regards,
Club Rattan
Fast delivery excellent quality
12 november 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Nicola,
Thank you very much for your kind feedback. We are delighted to hear that you were pleased with the fast delivery and excellent quality of the product.
We would also like to apologise for the late response to your review — we truly appreciate every comment we receive.
Thank you again for taking the time to share your experience.
Kind regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Richard,
Thank you very much for your lovely feedback. We are delighted to hear that you are satisfied with the quality of the product and the very quick delivery.
Please also accept our apologies for the late response to your review — we truly appreciate you taking the time to share your opinion with us.
Thank you again for your support.
Kind regards,
Club Rattan
NEW Great resolution to our problem : ORIGINAL I must just be unlucky
Upgraded to 5* customer services kicked in, offered an upgrade that was in stock. We're very happy with the set that was delivered.
I must just be unlucky, but im not finding dealing with Club Rattan a particularly easy experience. We've had delivery date after delivery date including Christmas Day given to us, and now all the tracking links on our order have been removed. The only message I am getting from customer service is that all our deliveries are delayed. I thought I was buying one of two sets left in stock in the clearance sale. Well at least the cover was delivered, shame there's nothing for it to cover.
I just think their customer service communications need to imporve, every step of the way, it's me that has had to chase them for information rather than them keep in touch with us.
I am just hoping when everything finally arrives, its as good as everyone elese's reviews suggest they are.
1 november 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Stephen,
Thank you very much for sharing your detailed feedback, and please accept our apologies for the delayed response to your review.
We are very pleased to hear that the resolution met your expectations and that you are happy with the set that was delivered. At the same time, we sincerely apologise for the communication issues and delays you experienced — we truly appreciate your patience and understanding throughout the process.
Your feedback is extremely valuable and helps us continue to improve our service for all customers.
Kind regards,
Club Rattan
Efficient service
26 september 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Susan,
Thank you very much for your kind review. We’re delighted to hear that you found our service efficient.
Please also accept our apologies for the late reply to your feedback — we truly appreciate you taking the time to share your opinion with us.
Kind regards,
Club Rattan
Rattan covers orders
Good experience from ordering to delivery. Quality products however a bit more expensive but that could be for the quality.
24 september 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear R W,
Thank you very much for your feedback. We are pleased to hear that you had a good experience from ordering through to delivery and that you are satisfied with the quality of the products.
Please also accept our apologies for the late response to your review. We truly appreciate you taking the time to share your opinion with us.
Kind regards,
Club Rattan
Sick of being pestered to write a…
Sick of being pestered to write a review. You sold something, I bought it - end of.
I have been chased to provide a review so many times!
24 september 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Richard,
Thank you for your message and please accept our apologies for the inconvenience caused by the review reminders.
We are sorry that you did not feel able to review the whole experience. Your order was placed on 21 September and was dispatched on 24 September, so the delivery time was acceptable.
We are also sorry if you received too many messages asking for feedback. It is possible that these were sent automatically due to a system issue.
Thank you for your patience and understanding, and please accept our apologies for the late response to your comment.
Kind regards,
Club Rattan
Just need an umbrella cover now
Just need an umbrella cover now, which i can't see on your website ?
30 september 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Gerald,
Thank you very much for leaving a five-star review — we really appreciate it!
We can see that you’re a valued, regular customer, having placed multiple orders with us, and we’re grateful for your continued support. Please accept our apologies for not responding to your review sooner — we are just doing a bit of housekeeping today and catching up on older feedback.
If you still have questions, our customer service team is always happy to help via email.
Thank you again for your kind review and your loyalty.
Kind regards,
Club Rattan
Brilliant service and kept me updated.…
I found the service and communication really good cannot comment on the furniture yet as am planning it to go on our decking which is not complete.
25 september 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Heather,
Thank you very much for your kind review. We were delighted to hear that you were happy with our service and communication.
Since it’s been a little while, we hope that your decking is now complete and that your furniture is providing a perfect and enjoyable addition to your outdoor space.
Please also accept our apologies for the late response to your review — we’re just catching up on older feedback and truly appreciate you taking the time to share your thoughts.
Kind regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Adrian,
Thank you very much for your kind review. We’re delighted to hear that you were happy with our customer service.
Please also accept our apologies for the late response to your feedback — we’re just catching up on older reviews and truly appreciate you taking the time to share your thoughts.
Kind regards,
Club Rattan
Excellent Set very well made and lovely…
Excellent Set very well made and lovely thick cushions
27 augusti 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Dawn,
Thank you very much for your wonderful review. We’re delighted to hear that you are pleased with the set, especially the quality and the thick cushions.
Please also accept our apologies for the late response to your feedback — we’re just catching up on older reviews and truly appreciate you taking the time to share your thoughts.
Kind regards,
Club Rattan
Brilliant customer service
Brilliant customer service, quick to respond and our new garden furniture set is the perfect addition to our garden!! Would 100% recommend and use again.
8 september 2025
Omdöme utan inbjudan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Matt,
Thank you very much for your fantastic review. We are delighted to hear that you are happy with the service and that your new garden furniture set is the perfect addition to your garden.
Although it’s been some time since you left your review, we wanted to take the opportunity to thank you for your kind feedback — it is really important to us to acknowledge every comment, no matter how old.
We truly appreciate your support and recommendation.
Kind regards,
Club Rattan
Excellent service
Excellent service, arrived within the timeframe given. Great quality and very thick comfy cushions
28 augusti 2025
Svar från Club Rattan - Furniture for Outdoor Living
Dear Mrs Dyet,
Thank you very much for your kind review. We’re delighted to hear that you are happy with the service, delivery timeframe, and the quality of your furniture, including the thick and comfy cushions.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
Kind regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Mrs Hale,
Thank you very much for your kind review. We’re delighted to hear that you were pleased with our quick service.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
Kind regards,
Club Rattan
Svar från Club Rattan - Furniture for Outdoor Living
Dear Ann,
Thank you very much for your kind review. We’re delighted to hear that you are happy with the quick delivery and the quality of the rattan.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
Kind regards,
Club Rattan
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