I purchased the original hair straightener and I am extremely pleased with it. I have never owned a straightener before, thinking that it could make my hair frizzy or damage it. The Cloud 9 straight... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of... Se mer
Företaget har svarat
Exceptional customer service with all my research prior.. and then receiving the product is a top quality. I love using it cuts a time down in half and the mini hairdryer has good mini impact of heat... Se mer
My first order was lost by Australia Post Cloud 9 tried to find it but to no avail so they replaced the order straight away with a little extra and express post . Customer service was great and I abso... Se mer
Företagsinformation
- Butik med hårprodukter
- Elektronikbutik
- Leverantör av skönhetsprodukter
- Reparation av hushållsapparater
- Skönhetsartiklar
Om CLOUD NINE
Skrivet av företaget
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Kontaktuppgifter
Storbritannien
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CLOUD NINE
Hi, thank you for your 5* feedback! We are delighted that our Customer Experience team were able to support you. Cloud Nine x
Svar från CLOUD NINE
Hi, Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience with our website and that your order arrived quickly. We appreciate your feedback! Cloud Nine x
Didn't come with case
Quite disappointed after paying a fair few hundred dollars and only received a kind of cloth with ribbon ties and not an actual zip up case.
29 juli 2026
Svar från CLOUD NINE
Hi Jamie-Lee, thank you for sharing your feedback. I am sorry to hear of your disappointment following your recent order. Our Customer Care team will reach out to you privately to help you further. Cloud Nine x
Super fast delivery and the product is…
Super fast delivery and the product is incredible! So happy with my purchase, the hairdryer and air wrap attachments are so good. This is my third cloud nine product and I won’t buy any other brand now, I’ve told all my friends to buy this hairdryer!
29 juli 2026
Svar från CLOUD NINE
Thank you for your fantastic 5* review Sarah! We're thrilled to hear how much you love your new Airshot Pro and Volumisers. It's wonderful to know that this is your third product from us and that you're recommending it to your friends!
Cloud Nine x
From the moment I ordered
From the moment I placed my order, I was kept informed every step of the way. My delivery arrived on the estimated date as promised, and the product exceeded my expectations. I’m extremely happy with my purchase and will definitely be buying from Cloud Nine again in the future.
28 juli 2026
Svar från CLOUD NINE
Thank you for sharing your 5* review. We are so thrilled to hear that you had such a positive experience with your recent purchase! It's wonderful to know that our communication, delivery, and product quality met your expectations.
Cloud Nine x
Quality product and quality service
From the efficient ordering and delivery process to the quality of the Cloud Nine hair straightener I am impressed.
23 juli 2026
Svar från CLOUD NINE
Thank you for sharing your 5* review Jane! We are so happy to hear that you are impressed with both the efficient ordering and delivery process and the quality of your hair straightener.
Cloud Nine x
Love all cloud nine tools the new wide…
Love all cloud nine tools the new wide contouring iron is the best also the new airshot dryer with the volumising wand that attaches to it ! They are the best .
I highly recommend ❤️
28 juli 2026
Svar från CLOUD NINE
We are so glad you are loving all your Cloud Nine products. Thank you for your kind words Monique! Cloud Nine :)
Amazing 10 out of 10
23 juli 2026
Svar från CLOUD NINE
Thank you Rewa for sharing your 5* review. We are so happy to hear you had such an amazing experience with us.
Cloud Nine x
nice but grabs my hair and will not fully straighten unless correct technique
yes good but it sometimes when i pass the straightener through my hair it lile bunches up and it doesnt straighten properly. it also does not stop friction in my hair and my hair strands sometimes snap with the straightener.
22 juli 2026
Svar från CLOUD NINE
Thank you Marina for sharing your review. We appreciate you sharing your experience. We're concerned to hear about the issues with your hair straightener causing snagging and hair breakage. We can see a member of our Customer Experience team has reached out to assist you further.
Cloud Nine x
Hair dryer
Hi there 😊
First , I know the brand :CLOUD NINE for more than 10years as i was with my team in Double Bay with" FRANCK PROVOST " , the first to use and developed CLOUDE NINE AUSTRALIA .
Thats why I came back to you !
But unfortunately, im not convinced with the hair dryer I bought ! Great look and weight but not strong enough and the commands buttons on the side are a bit in the way !!
I have to get use to it also maybe ...
Regards jphilippe
27 juli 2026
Svar från CLOUD NINE
Thank you for sharing your review. We appreciate you sharing your long-standing experience with our brand and your recent purchase. We're sorry to hear the hair dryer isn't quite meeting your expectations regarding power and button placement. We value your feedback as it helps us improve our products. Please don't hesitate to contact our Customer Experience team for any further assistance.
Cloud Nine x
Svar från CLOUD NINE
Thank you for your fantastic 5* review Kelly! We are delighted to hear that you find our product makes achieving volume easy and that you appreciate the magnetic attachments.
Cloud Nine x
Svar från CLOUD NINE
Thank you Leah for sharing your 5* review. We're so glad you enjoyed our product and the prompt delivery.
Cloud Nine x
I’ve been trying to change my order for…
I’ve been trying to change my order for a while now since Saturday and your company needs to be more prompt with email responses. I placed my order on a Saturday and within 30 minutes I attempted to cancel it. Unfortunately, the communication was disappointing as it only managed to contact bots and didn’t resolve the issue. The order arrived quickly but I had to pay extra for the return item because I ordered the wrong one. If customer services had responded sooner to resolve the problem I would have been much happier customer. I tried to reach out in the early Monday but wasn’t successful. There should be an option to cancel or amend your order would prevent similar issues in the future. I would have given it five stars but I had to pay extra for an item on return that could have been easily avoided on the day of the order by correcting the incorrect item I accidentally bought.
27 juli 2026
Svar från CLOUD NINE
Thank you Nathan for sharing your review. We appreciate you sharing your experience and feedback regarding our email response times and the challenges you faced with your order. We understand your frustration with the difficulty in cancelling your order and the additional cost incurred for the return. We are actively reviewing our communication processes and exploring options for customers to amend or cancel orders more easily to prevent similar situations in the future. Your insights are invaluable as we work to improve our services and ensure a smoother experience for all our customers.
Cloud Nine x
Best hair straightener I've ever used!
It arrived quickly & is the best hair straightener I've ever used. Leaves my hair shiny & the heatproof case that comes with it is a plus. The Revive setting works really well.
23 juli 2026
Svar från CLOUD NINE
Thank you for your fantastic 5* review! We are so pleased to hear that you love your new Original Iron and that it leaves your hair shiny.
Cloud Nine x
The best hair straightener for sure!!
27 juli 2026
Svar från CLOUD NINE
Thank you so much for your amazing review! We are absolutely thrilled to hear that you consider our hair straightener the best.
Cloud Nine x
Svar från CLOUD NINE
Thank you Esma for sharing your 5* review. We are delighted to hear you found our customer service amazing.
Cloud Nine x
Product is great
Product is great, quiet and easy to use compared to my prehistoric dryer I had before. Fast delivery, even living in a remote area!
22 juli 2026
Svar från CLOUD NINE
Thank you for your wonderful 5* review! We're so happy to hear you're enjoying your new dryer and that it's a significant improvement over your previous one. We're also delighted that you received your delivery quickly, even in a remote area.
Cloud Nine x
Svar från CLOUD NINE
Thank you Sarina for sharing your 5* review. We're so glad to hear that you experienced quick service and prompt responses! We always strive to provide efficient support for our customers.
Cloud Nine x
Loving my new Cloud Nine straightener
Loving my new Cloud Nine straightener. It is lightweight and works like a little ripper. I previously had a GHD for 20+ years. The reviews were not so good when my old straightener stopped working. Reviews suggested Cloud Nine. So far it is amazing. So happy with my purchase.
24 juli 2026
Svar från CLOUD NINE
Thank you Jaime for sharing your 5* review. We're absolutely thrilled to hear how much you're loving your new straightener! It's fantastic that it's working so well for you, and we're delighted you chose us after your previous experience. Enjoy your amazing new Original Iron.
Cloud Nine x
My warranty process was smooth no…
My warranty process was smooth no questions asked and had my new straightener straight away
27 juli 2026
Svar från CLOUD NINE
Thank you Keera for sharing your 5* review. We're so glad to hear your warranty process was smooth and you received your new straightener quickly! We appreciate your positive feedback.
Cloud Nine x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.