CLIPOP Omdömen 

Svar från CLIPOP

6 juli 2026

Dear Customer,

Thank you for your feedback, and I truly understand your frustration. I sincerely apologise for the repeated issues you’ve experienced with DPD — this is certainly not the level of service we aim to provide.

I can confirm that we have already arranged a full replacement shipment for your order, and the new parcels are scheduled for delivery today. We completely understand your preference for a different carrier, and we are reviewing our shipping options to prevent this from happening again in the future.

If you still prefer a refund after receiving the replacement, please feel free to contact us directly and we will be happy to assist. Your satisfaction is very important to us, and we regret that we let you down on this occasion.

Kind regards.

Svar från CLIPOP

30 juni 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us has not met your expectations, and we sincerely apologize for any frustration this may have caused.

We would like to address the points you raised:

Delivery time: Our standard delivery timeframe is 2 to 5 working days, and we can confirm that both of your packages were delivered within this period, which is in line with our normal shipping schedule.

Separate packages: As you purchased a vanity unit, it is shipped in two separate packages due to the size and weight of the item. Depending on the dimensions and weight, we may use different carriers for each package, which sometimes results in deliveries arriving on different days. We understand this can be inconvenient, and we appreciate your patience.

Quality concerns: We are very concerned to hear that you found the product to be "not well made" and "flimsy." Quality is very important to us, and we take your feedback seriously. In order to better understand the issue and assist you further, could you please send us some photos showing the specific areas of concern? This will help us identify the problem and find the best possible solution for you.

Please feel free to reply to this message or contact us directly at [service@clipop.eu]. We are committed to resolving this matter to your satisfaction.

Thank you again for your honest feedback – it helps us improve.

Kind regards.

Svar från CLIPOP

25 juni 2026

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced.

We have looked into your order and found that the package was unfortunately returned to us after two failed delivery attempts. We completely understand your frustration, especially given the lack of further communication – we take full responsibility for that.

To resolve this matter, we would like to offer you the following options:

We resend the chairs – we will arrange a new shipment to the same or an alternative delivery address of your choice, at no extra cost to you.

We issue a full refund – if you prefer, we will process a full refund of the purchase price to your original payment method.

Please let us know which option you prefer, and if you would like to update the delivery address for the reshipment. We will prioritize your case and ensure this is handled promptly.

We truly value you as a customer and regret that your experience has been less than satisfactory. Please give us the chance to make things right.

Kind regards,
Your Customer Service Team

Svar från CLIPOP

22 juni 2026

Dear Customer,

Thank you for your feedback. We are very sorry to hear that you are unhappy with your purchase and that the product did not meet your expectations regarding quality.

We take all customer reviews seriously and would like to look into this matter further. To help us better understand the issue, could you please send us a few photos of the product showing the areas you are dissatisfied with? This would allow us to assess the situation properly and find a fair solution for you – whether that be a partial refund, replacement, or another arrangement.

We genuinely appreciate your honesty and hope to resolve this to your satisfaction. Please rest assured that we take your comments seriously and will also share them with our supplier for quality improvement.

You can send the photos directly in response to this email. We look forward to your reply.

Yours sincerely.

Svar från CLIPOP

17 juni 2026

Dear Customer,

Thank you for your detailed feedback, and we are truly sorry to hear about the issues with your Eipper bathroom cabinet. We completely understand your frustration – especially when the product was chosen specifically to match your redesigned en-suite, and it arrived looking different from the description.

We want to assure you that we take this matter very seriously. In fact, we did reply to your initial email promptly, but it seems our response may not have reached you – perhaps it went to your spam folder or was filtered out by mistake. Please accept our sincere apologies for this communication gap.

To help us resolve this as quickly and accurately as possible, could you kindly send us a few photos of the cabinet you received? In particular, we would like to see:

The sides (showing the white finish instead of the wood effect)

Any other discrepancies you mentioned (such as different parts, sizes, or finishing details)

Once we receive the photos and verify the issues, we will immediately arrange to send you a replacement cabinet – and we will make sure it matches the description this time.

We truly appreciate your patience and understanding. Please reply to this email with the photos, and we will prioritise your case.

Again, we sincerely apologise for the inconvenience and the confusion with our earlier reply. We are committed to making things right for you.

Kind regards.

Svar från CLIPOP

16 juni 2026

Dear Smith,

Thank you for your message. I sincerely apologise for the unacceptable delay and the lack of communication on our part – you are absolutely right to be frustrated.

I have looked into your order and unfortunately, the tracking shows that your parcel appears to have been lost in transit. This is not the level of service we aim to provide, and I completely understand your disappointment, especially when you chose our 2–6 day delivery option.

To resolve this as quickly as possible, I would like to offer you two options:

A full refund – I will process this immediately back to your original payment method (3–5 working days to reflect).

A full replacement – I will arrange a new shipment right away with priority delivery at no extra cost to you.

Please let us know which option you would prefer, and I will take care of it personally.

Once again, I truly apologise for the poor experience. This is not how we normally operate, and I will ensure your case is handled promptly.

I look forward to your reply.

Best regards.