I bought two pairs of Pulse Running shoes last year. After just under 60 days of normal wear, one pair developed a massive hole at the back of the heel. For a brand claiming to be luxury, this level... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
First pair of Cleens!! What can I say should of purchased a long time ago! Quality spot on small minor detail issue but contacted customer services spoke to Jason and was responded to and sorted in mi... Se mer
Företaget har svarat
Cleens trainers are always fab quality; my partner orders from here a lot. This time around I encountered a small issue with one of the trainers that appeared to be damaged in transit. I raised this c... Se mer
Företaget har svarat
Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers Iâm wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Kontaktuppgifter
Storbritannien
- customerservice@cleens.com
- cleens.co.uk
4,2
Bra
8 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Had my second pair
Had my second pair, first been really uncomfortable, bought another pair ÂŁ165 size up and still so uncomfortable, they absolutely crippled my toes, must be the most uncomfortable pair of trainers Iâve ever had! Love the style but my god so uncomfortable!!!
7 april 2026
Svar frÄn Cleens
Hi Steven,
Thank you for your review and we're so sorry to hear that your shoes aren't the perfect fit!
Before making your final purchase decision, as per our returns policy, we advise to try on trainers inside as we are unable to accept a return if the trainer has been worn outdoors. Trainers must be unworn and in their original condition and packaging.
If you wish to proceed with a return, please visit our Returns Portal. We offer free UK returns for exchange or store credit.
If you require any further assistance please don't hesitate to respond to our email and we'll be happy to help.
- TEAM CLEENS
Amazing quality
Amazing quality , have bought 9 pairs and the expectations do not lack looking forward to what the company has to bring in the future
10 april 2026
Svar frÄn Cleens
Brilliant to hear you're impressed with the quality of your Cleens, Afonso! Big things coming.đ
I've never ordered from cleens until 3âŠ
I've never ordered from cleens until 3 or 4 weeks ago so I panicked when I hadn't received my parcel more than a week later but I contacted them and got quick response they kept me informed and they refunded me my delivery charge due to my wait but I got my shoes which I was very pleased with and they were worth the wait
10 april 2026
Svar frÄn Cleens
It's great to hear that our Customer Service team were a great help in resolving this issue for you, Karen! We'll be sure to pass this feedback onto the team; they'll be really pleased to hear this. đ
Svar frÄn Cleens
Thank you for taking the time to leave us this feedback, Andrew! It's great to hear you're impressed with your Cleens. đ
Recently made a purchase from Cleens
Recently made a purchase from Cleens. Unfortunately the wrong item was sent out but they were awesome to deal with. Customer service reply so quickly, sorted it all out and even gave me a discount. I now have the pair I originally ordered and they are awesome. Iâll definitely be ordering again!
17 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so pleased our Customer Service team were a great help in resolving this issue for you, Dave! Wonder which pair you'll go for next. đ
Product doesnât match the images
Product doesnât match the images, for the price of the shoes compared to the quality there is a big disparity.
9 april 2026
Svar frÄn Cleens
Hi Edward,
Thank you for your feedback - we are always keen to improve our products and services.
We're really sorry to hear that you were not completely satisfied with your purchase.
So that we can assist further, a member of our team has reached out to you via email requesting some further information.
Please kindly respond to our email at your earliest convenience to allow us to put this right for you as soon as possible.
We look forward to hearing from you.
- TEAM CLEENS
Fantastic service
Fantastic service, Jason in particular has been brilliant from a customer service standpoint. Iâve used Cleens many times now and I wouldnât look anywhere else now for new trainers.
Keep up the great work
17 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Fantastic to hear our Customer team were a great help, specifically Jason. We'll be sure to pass this feedback on to the team, Mac! They'll be really pleased to hear this. â
Delivery came 2 weeks after I was toldâŠ
Delivery came 2 weeks after I was told it was going to take 5 days, no one to speak to..just poor service
6 april 2026
Svar frÄn Cleens
Hi Philip,
Thank you for your feedback and we're so sorry to hear that your order didn't arrive as quickly as expected.
I can assure you that this is not reflective of our usual standards. As a gesture of goodwill for any inconvenience caused here I can see that a member of our team has been in contact via email to confirm that a partial refund has been processed for your delivery charge.
Please allow 1-3 working days to receive these funds.
Please don't hesitate to reach out to us via email if you require any further assistance and we'll be happy to help.
- TEAM CLEENS
Great service provided and excellentâŠ
Great service provided and excellent shoes. Their communication has been fantastic abd quick delivery of initial order
16 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
It's great to hear that you're impressed with your Cleens and that our Customer Service team have been a great help, Carmen! Thank you for taking the time to leave us a review. đ
Look nice but feel quite heavy on
Thought the trainers looked nice and boxed nicely but after wearing them all day they were aching my feet and felt quite heavy by the end and are a bit pricey and didnât like that you were charged a delivery fee
8 april 2026
Svar frÄn Cleens
Hi Damien,
Thank you for taking the time to pass on your feedback.
Firstly, we're so glad to hear that you're impressed with the presentation of your order.
We appreciate you taking the time to pass on your feedback. We're always eager to improve our products wherever we can and we'll be sure to pass your comments onto our design team.
For future orders, we kindly advise to try on your Cleens indoors before making your final purchase decision. We are unable to accept returns if the trainers have been worn outdoors.
We also offer free shipping for UK orders over ÂŁ250.
If you require any further assistance please don't hesitate to reach out to our Customer Service team who will be happy to help. Thank you for being a valued customer of Cleens.
- TEAM CLEENS
ÂŁ160 for worn trainers
Ordered a pair of ÂŁ160 trainers, when you spend that much money on a pair of shoes you expect them to arrive pristine. The trainers have scuffs on them, there is sock residue inside the shoes so they have been worn and the suede parts of the shoe have damage, the dust bag is also dirty. I just find it ridiculous that you pay all of this money and the quality is not 100% ⊠there is no where to complain on the website or app all you can do is select return, I donât particularly want to go down the route of returning them having to re package everything up then going to the post office and having to wait for a refund. I wish there was somewhere to report problems with orders
16 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Hi Katie,
Thank you for taking the time to leave your review and we are so sorry for any disappointment caused here. I can assure you that this is not a regular occurrence and we're eager to put this right for you.
I can see that this matter was raised via email with our Customer Service team who responded within minutes, in hopes to resolve this as soon as possible.
Our team offered for your order to be returned for a full refund or exchange or, if you wished to keep your order, a partial refund.
As you opted to return your order for an exchange, our team provided you with a link to create a prepaid return label and requested a clear image of your return receipt to review the necessary information to expedite your return.
Please kindly respond to our email at your earliest convenience to allow us to proceed with the next steps to resolve this for you.
We hope to hear from you soon and want to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Second pair indifferent colours
Second pair indifferent colours
Very comfortable and go with everything
Quick delivery
Well pleased with the product
13 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're pleased to hear you're happy with your Cleens PaulđŻ
Great experience
Great experience, needed an exchange and it was processed and sent out the same day! Would definitely recommend them!
15 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so glad to hear your exchange was arranged quickly for you Seanđ
Svar frÄn Cleens
Appreciate this Oussamađ€
So Comfortable absolutely love willâŠ
So Comfortable absolutely love will definitely buy again!
11 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Love to hear this, Lisa! â
Excellent from start to finish fromâŠ
Excellent from start to finish from ordering and when returning goods.
Quality of trainers is excellent.
7 april 2026
Svar frÄn Cleens
Brilliant to read these comments, Gemma! Thank you for being a valued customer of Cleens. đ
Their Luxor sneaker is dope
Their Luxor sneaker is dope. I bought it in a few colors. I wear a Nike size uk11 (us12). The Cleens size 11 in this model runs a little short in the toe. I tried up sizing to uk11.5 but that runs too big. I can wear it but i had to over tightened the shoe laces with kind of ruins the look of the sneaker. So get the uk size 11 and put a shoe horn in it to give it some room in the toe box and should be fine.
7 april 2026
Svar frÄn Cleens
Thank you for taking the time to pass on your feedback. We hope to see you shopping with us again soon đ
5 stars for the product footwear isâŠ
5 stars for the product footwear is excellent now on to turnaround for delivery is awful 11 days I waited for my shoes when itâs says can take up to 5 working days for delivery so I would give 1 star for delivery
6 april 2026
Svar frÄn Cleens
We greatly appreciate you taking the time to pass on your feedback, Christopher. We're so glad to hear that you're impressed with your order and apologise for any inconvenience caused by this delay. I can assure you that this is not reflective of our usual standards and has been raised with the courier. â
Quick delivery and lovely quality shoesâŠ
Quick delivery and lovely quality shoes as always
31 oktober 2025
Svar frÄn Cleens
Appreciate this great reviewâ
Excellent service
Had to return the wrong size trainers ,return service was made easy with good communication via emails and refund was quickly received and new trainers ordered, I will definitely be using cleens again, thank you
2 januari 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're glad to hear your returns process was made swift and simple Sinead. We wonder which style you'll go for nextđ
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.