I bought two pairs of Pulse Running shoes last year. After just under 60 days of normal wear, one pair developed a massive hole at the back of the heel. For a brand claiming to be luxury, this level... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
First pair of Cleens!! What can I say should of purchased a long time ago! Quality spot on small minor detail issue but contacted customer services spoke to Jason and was responded to and sorted in mi... Se mer
Företaget har svarat
Cleens trainers are always fab quality; my partner orders from here a lot. This time around I encountered a small issue with one of the trainers that appeared to be damaged in transit. I raised this c... Se mer
Företaget har svarat
Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers Iâm wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Kontaktuppgifter
Storbritannien
- customerservice@cleens.com
- cleens.co.uk
4,2
Bra
8 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Fantastic service!
Trainers are absolutely lovely. Fit perfectly and look great. Customer services were very responsive and dealt with Royal Mail delivery issues quickly and efficiently.
21 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
So great to hear that your issue was resolved quickly and you're happy with your Cleens Michaelđ
Unbelievable experience again fromâŠ
Unbelievable experience again from Cleens there customer service is first class and the product second to none, cannot thank Kate enough for all her help!!!
23 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so pleased to hear you're happy with your Cleens and with the service from our customer service teamâ
Customer service was excellent andâŠ
Customer service was excellent and friendly even after months of having the item, which makes a difference when buying. I would recommend & would buy again . âïž
22 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so glad to hear this, we wonder which style you will go for nextđ
It came on time and I really love that .
14 april 2026
Svar frÄn Cleens
We're so glad to hear your order arrived quicklyđ
Really poor quality trainer for theâŠ
Really poor quality trainer for the price. Felt cheaply made and was uncomfortable. Also had scuffs which looked like theyâd already been tried on. Wonât be bothering again. Returned.
14 april 2026
Svar frÄn Cleens
Hi Rory,
Thank you for your feedback - we're really sorry to hear that you were not completely satisfied with your purchase.
A member of our team has also reached out via email to confirm that your return has been processed successfully and your refund has been completed.
As a gesture of goodwill for any disappointment caused here we have also gone ahead and refunded your delivery charge. Please allow 1-3 working days for the funds to be received.
Again, we're so sorry for any upset caused here and please be assured your feedback has been passed onto the relevant team.
We do hope that this matter has now been resolved for you.
Please don't hesitate to get back in touch with us if you have any further queries and we will be more than happy to help.
- TEAM CLEENS
These are the second pair I've orderedâŠ
These are the second pair I've ordered and I love them
13 april 2026
Svar frÄn Cleens
Love to hear this Andrew, thank you for being a valued customer at Cleensâ
Top customer care, cannot fault them at all
Ordered on 6th April with expected delivery on 9th (according to their email) checked royal mail tracking and it was saying they were expecting the parcel still on the 9th! We're now on 22nd and although they respond to my emails, I am still waiting for my parcel. I keep being fobbed off with them saying they're waiting to hear back from the fulfilment team.
They have not even attempted delivery yet so I don't understand what they need to check?
**Update** a new order has been sorted. I absolutely cannot fault their customer care, thank you so much for resolving this. Because of this I've changed my 2 star to a 4 star.
Thanks again
9 april 2026
Svar frÄn Cleens
Hi Lindsey.
Thank you for feedback and we're so sorry again for any inconvenience caused here. I can assure you that this is not reflective of our usual standards.
I can see that you have been in contact with our Customer Service team to advise that you have sadly not received your order as expected.
As promised, this matter was raised with our fulfilment team who have reached out to the courier. The courier has confirmed that sadly, your order is being returned back to our warehouse due to an issue in their courier network.
In order to put this right for you as soon as possible, as confirmed via email, we would like to arrange a replacement order as a priority.
Once dispatched, you will be sent a tracking link where you can keep an eye on your parcel's journey directly on the courier's site.
Please kindly respond to our email to confirm if you wish to proceed and we will get this arranged as a priority.
I hope to hear from you soon and apologise again for any disappointment caused here.
- TEAM CLEENS
Svar frÄn Cleens
Love to hear this feedback! Hope to see you shopping with us again soon. đ
Svar frÄn Cleens
Thank you for taking the time to pass on your comments, Miriam. It means a lot to us as a small business. â
These sneakers really impressed me
These sneakers really impressed me. The quality is excellentâwell-built, comfortable, and clearly designed with attention to detail. You can feel the durability the moment you put them on, and they perform just as good as they look.
The only downside was that the Essential Skate pair didnât come with the original Cleens laces, which was a bit disappointing and took away slightly from the full brand experience.
That said, itâs a small issue compared to the overall quality of the shoes. Cleens has definitely earned a spot as my go-to brand moving forward. Highly recommended for anyone looking for stylish, reliable sneakers.
13 april 2026
Svar frÄn Cleens
We're so pleased to hear that you're impressed with the quality of your Cleens, Joney!
We appreciate you taking the time to pass on your feedback and will be sure to pass this onto the relevant team.
Thanks for being a valued customer of Cleens. đ
Excellent Customer Service
Had an issue with a return which was sorted so quickly and professionally. As soon as I sent the email within an hour Jason came back to and resolved the issue.
The turn around from me sending back my return and receiving a new pair was around about a week which I think is exceptional for a return. The level of customer service they delivered was 10/10 and the shoe itself is class. Will definitely be ordering more soon!
Special thanks to Jason & Kate for helping me, cheers guys!đ«¶đ»â
21 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Great to hear your return was sorted quickly by our customer service team Lukeđ
Amazing
As a Slovenian, very surprised how good this sneakers looks! Amazing, this ace model is a must. Dont mind i wait 14 days for a sneaker like that. Amazing. Sure will recomended to my friends and order new colorway. Thanks
13 april 2026
Svar frÄn Cleens
We're so pleased to hear you're happy with your Ace's Aljazđ
Svar frÄn Cleens
Glad to hear this TonyđŻ
Lovely shoes
These are my second pair of Cleens Luxors. They are just fantastic. Great to look at , great on and great to walk in. Iâve had several comments now on how they look. The delivery was really quick took just 4 days, over a weekend too. Thank you.
13 april 2026
Svar frÄn Cleens
Thanks Dean for taking the time to leave this excellent review. We're so glad to hear you're happy with your Cleensđ
Svar frÄn Cleens
Love to hear this! Thank you for being a valued customer of Cleens. â
High quality and great design
Got the layup vipers. Really high quality sneakers and great design. Ordered one size down as recommended and fit was perfect. Took some time to be sent out and didnât get any replies to emails, but delivery was fast once dispatched. Would buy again and highly recommend.
6 april 2026
Svar frÄn Cleens
Thank you for taking the time to pass on your feedback, DK. We're so glad that you're impressed with the top tier quality and design of your Layups. đ
We're so sorry to hear that your delivery wasn't completed as quickly as expected. Please be assured that this has been raised with the relevant team.
Return and replacement sortedâŠ
Return and replacement sorted efficiently when Iâd ordered the wrong size. Great service.
8 april 2026
Svar frÄn Cleens
We're happy to hear our Customer Service team resolved this issue for you, Neil! Thank you for taking the time to leave us a review. â
Very helpful when I requested a returnâŠ
Very helpful when I requested a return due to the size being too small.
19 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so pleased our Customer Service team were a great help in resolving this issue, Simon! Thank you for being such a valued customer of Cleens. đ
Amazing quality
Amazing quality. Was hesitant to pay so much for shoes but definitely worth the price.
11 april 2026
Svar frÄn Cleens
Fantastic to hear this, Thomas! Hope to see you shopping with us again soon. đ
Had my second pair
Had my second pair, first been really uncomfortable, bought another pair ÂŁ165 size up and still so uncomfortable, they absolutely crippled my toes, must be the most uncomfortable pair of trainers Iâve ever had! Love the style but my god so uncomfortable!!!
7 april 2026
Svar frÄn Cleens
Hi Steven,
Thank you for your review and we're so sorry to hear that your shoes aren't the perfect fit!
Before making your final purchase decision, as per our returns policy, we advise to try on trainers inside as we are unable to accept a return if the trainer has been worn outdoors. Trainers must be unworn and in their original condition and packaging.
If you wish to proceed with a return, please visit our Returns Portal. We offer free UK returns for exchange or store credit.
If you require any further assistance please don't hesitate to respond to our email and we'll be happy to help.
- TEAM CLEENS
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.