Easy to order, although my usual 90 day box has been unavailable for some months. Came before estimated arrival date which was a nice surprise. Cheers 👍
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... Se mer
UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Se mer
Företaget har svarat
Ordered online lunch time on Tuesday and Contact Lenses arrived on Thursday. I ordered through Clearly for the price of the Acuvue Oasys but the speed of the delivery is another reason I will be sta... Se mer
Företagsinformation
Om Clearly.co.nz
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Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Kontaktuppgifter
Nya Zeeland
- clearly.co.nz
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery of my contacts took almost a…month
Delivery of my contacts took almost a month, I rang and questioned this and was told they were still processing the order about a week ago this isn't good enough I will probably be looking at a new supplier.
Delivery time too long.
My order took a very long time to arrive, so long that I thought I'd been scammed. I ordered on 9th April and did not receive until 15 May after two email enquiries.
Fast shipping
Fast shipping! And good quality products for cheaper prices :)
Poor systems, slow customer service, wastage
There was a mistake with my order and I contacted them immediately via email and chat to cancel it. There was no reply for some time, and then I was told it was too late to cancel it and to just return it upon receiving it. Not only is this bad for the environment, I was not refunded shipping and handling so I lost out on this amount despite doing everything in my power to cancel the order within minutes of placing it. Poor systems.
Always a good experience
This order was a ‘reorder’ which was made super easy, just clicked on a few links and updated my payment. Shipping was super quick! For reference, I ordered my daughters contact lenses the day before from another company and they still haven’t arrived!
I also live rural, so well done Clearly! Thank you :)
Thanks Clearly for amazing service, price and super quick delivery
Thanks Clearly for amazing service! From ordering to delivery (and bonus was the discount if you subscribe!) your website is super user friendly and delivery was loads quicker than expected.. A blessing in disguise that my previous supplier had problems with their website for days on end. You now have a loyal customer 😊
I now have to find my prescription to…
I now have to find my prescription to figure out which one is for which eye. As it's not marked on the box
Excellent service
Excellent service. Communication was spot on and delivery was timely
Scam
This company is running a scam. Listing items on their online website and they don't have these items in stock. About a week ago, I purchased something on their website and today they have sent me an email that they don't have any stock on hand and they will process the refund. Blocked my money with them for no reason. No work ethics
Excellent quality of lenses and very…
Excellent quality of lenses and very fast shipment! I got my order in 2 days.
I will definitely be reordering in the future.
Great service and great price 👍🏻
So slow its ridiculous
So slow its ridiculous, they stock nothing, and then it can take over a month to get the stock! You might think oh I'll save a couple of dollars, but the massive delays in supplying and order are just not worth it. Clearly you should shop somewhere else, because clearly this is one of the worst shops to buy contact lenses.
deliver was earlier than I though.
deliver was earlier than I though.
it's little bit expensive.
Refund
I ordered a pair of glasses they were not satisfactory I have been told I am entitled to a refund, I received a return form and posted the item, that was weeks ago. I have now contacted customer service three times regarding this, each time I am given a peacemeal " Refund should show in a few days" I am starting to wonder if I'll ever receive one. Something has gone wrong with this company!
Reliable
Always get very quick delivery, much cheaper than ordering from optometrist
Gooood
Delivery was faster than I expected. Most of the products are affordable compared to other online stores, especially with the promo coupons they offer.
Quick and reliable
Quick and reliable. Arrived with a little sweet treat and lense case. Thanks! Very happy.
Bad service team
Bad service team - no real support or apology for delays in service that seem to fix themselves when you’d like to cancel the order / don’t get me wrong the contacts have arrived - but the customer service is condescending confusing and dismissive
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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