Clean&Clean Omdömen 

298
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Marya came to do an end of tenancy deep clean for us on 06/06. We’ve lived in the flat for 4.5 years and it looks as good, if not better, than new after she worked her magic. Every surface is sparklin... Se mer

Betygsatt 5 av 5 stjärnor

Booked a cleaning service for end of tenancy a week in advance. Elim arrived prompt at appointment time, all material provided and worked non stop till spotless flat. Carpets well cleaned and top resu... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Booked an end of tenancy clean, what a superb service it was and great value. Elin was fantastic, really thorough and his attention detail was great. Lovely guy, really helpful and extremely polite. 5... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Booked for end of tenancy clean. Cleaned to a high standard and was signed off by the estate agent so no repeat clean required. Desi was polite, arrived on time and worked very hard. Good communicatio... Se mer

Företaget har svarat

Företagsinformation

  1. Städtjänst
  2. Mattvätt
  3. Städtjänster
  4. Möbeltvätt

Skrivet av företaget

Welcome to Clean&Clean. London’s premier End of Tenancy Cleaning Specialists. Get Your Full Deposit Back with our 5 Days Guarantee! Our vetted and experienced cleaning teams will ensure that your property is ready for inspection. FREE Deep Oven cleaning is included. We’ll supply all cleaning materials and equipment needed for the job, and we won’t charge you parking fees or VAT. Fixed and Transparent Pricing! For a Bespoke End of Tenancy Cleaning Service, call our friendly team today. You can book your end of tenancy cleaning service for the date and time that suits you. Our professional cleaning teams work 7 days a week including bank holidays. To find out more, please give our friendly team a call today!


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

298 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(298)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Elin and Ani were absolutely perfect

Elin and Ani were absolutely perfect. The best end of tenancy cleaning job I have ever seen and would recommend them to anyone. Will 100% use them again next time!

14 december 2021
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Svar från Clean&Clean

Dear Daniel

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Annie has been brilliant and did such a…

Annie has been brilliant and did such a thorough job! Took the pressure off of me whilst moving and I would 100% recommend.

13 december 2021
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Svar från Clean&Clean

Dear Hannah

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Great service!

10 december 2021
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Svar från Clean&Clean

Dear Alex

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Ani did a great job

Ani did a great job - would highly recommend!

5 december 2021
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Dear Max

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Ani did a great job

Ani did a great job - would highly recommend!!

5 december 2021
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Svar från Clean&Clean

Dear Gisselle

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

George was an absolute dream

George was an absolute dream, arrived on time and completed the end of tenancy cleaning to a great standard. Thank you for making the process so easy.

28 november 2021
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Svar från Clean&Clean

Dear Rebecca

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Quick and efficient clean

Quick and efficient clean! Good quality

22 november 2021
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Svar från Clean&Clean

Dear Daniel

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 1 av 5 stjärnor

Dismal service, ignored 5 emails, rude on the phone

Received dismal service when we booked an end-of-tenancy cleaning. Tried to follow up after our inventory report charged us an additional £100 for inadequate cleaning (e.g. not cleaning window blinds), even though we had explicit reassurance from the cleaning team that they would be thorough (we have explicit email confirmation that blinds would be cleaned). We have sent over 4 emails to them now with no response, this has been going on since mid-August.

We tried calling them, only for a terribly rude man to pick up and say "we only deal via email" before hanging up the phone as I was mid-sentence. We have remained cordial over email and over the phone, but my flatmate and I are both full-time students with no source of income, and this incident has just cost both of us our money, energy and time. We don't have the resources to bring an action against this company, but we hope someone would.

(see also Sofia's review in the same thread - my flatmate's account of this incident)

Edit: They responded to my flatmate's TrustPilot review asking her to contact the office for assistance. But we have tried to do so repeatedly, both over the phone and over email, and been rudely hung up on / ignored every time we tried.

Further Edit: after posting this review here yesterday, I received a call from them today. They were happy to refund 50% of our landlord's penalty fee (i.e £50), but only in exchange for me and my flatmate removing our reviews from this website. They were not willing to pay unless the reviews were deleted or amended to a higher rating. When I refused to delete / amend my review, they once again hung up and it seems I cannot ring them back, I'm redirected to their dial-tone. Seems like they're in the habit of leaving diplomatic replies on all their 1-2 star reviews.

Their reply here is untrue: the first time I got through to them via mobile was on the 29th of October, when I was hung up on not more than 20 seconds into the call. They said "we only deal via email" and hung up before I got the chance to respond. Weren't responsive over email at all. My flatmate was also given 0 details about a re-clean option, which we would have been happy to use if we had been made aware of this policy.

The only reason I was able to talk to them this afternoon is because they wanted to request that I delete / amend this review. Otherwise, every time I have tried to call them, I have been blocked. My flatmate and I have both posted reviews because we are BOTH being ignored, after sending an equal number of messages.

Please avoid this company if you can. Not worth the hassle of trying to get in touch and trying to set the record straight.

18 november 2021
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Svar från Clean&Clean

Dear Uttara

We are sorry to hear that you feel this way. Please allow explanation from our side. We have conducted an end of tenancy cleaning for you and your flatmate on the 18th of Aug 2021. You have sent us an email to complain about the service on the 25th of Aug, which is one week after we visited. We have explained over the phone back in August that our guarantee is for 72h as its mentioned on our website and on our terms and conditions and that we don't provide refunds but free re-clean. Since no free re-clean was requested at that time, you have started sending threatening messages that you will be posting negative reviews. Please note that as much as we would like to help you and resolve the situation, we are not going to cooperate when dealing with aggressive and abusive behaviour. In terms of removing your review, we have mentioned that your flatmate already left us a review back in August and this is the second 1-star review we are getting from the same property.

Kind Regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Exceptional end of tenancy clean

Elin completed our end of tenancy clean and did an absolutely perfect job. He was kind, considerate, professional and thorough. Would highly recommend him to anyone needing a cleaner and he made our move so stress free. Thank you Elin!

17 november 2021
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Svar från Clean&Clean

Dear Kirsten

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Fast and reliable cleaner

Fast and reliable cleaner. Arrived and finished on time. Thanks a lot.

17 november 2021
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Svar från Clean&Clean

Dear Jisooyah

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Excellent cleaning by Elin and Cveti

Excellent cleaning by Elin and Cveti. They were through and efficient with getting the house ready for moving out. Throughout the process they were very communicative and on time.

11 november 2021
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Svar från Clean&Clean

Dear Alex

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Excellent service

25 oktober 2021
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Svar från Clean&Clean

Dear customer

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Professional and quick service

Professional and quick service. Thorough and effective approach. Thank you

24 oktober 2021
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Svar från Clean&Clean

Dear Benjamin

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Ani did a phenomenal job for our end of…

Ani did a phenomenal job for our end of tenancy clean! A fast and affordable service! Thank you!

21 oktober 2021
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Svar från Clean&Clean

Dear Teodora

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Chris did a brilliant job of everything…

Chris did a brilliant job of everything we asked for including oven, fridge and windows. We'd love to hire him again!

13 oktober 2021
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Svar från Clean&Clean

Dear Chris

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Great end of tenancy clean

Great work on a end of tenancy clean. Elin & Desi we’re really good and thorough, as well as very friendly!

4 oktober 2021
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Svar från Clean&Clean

Dear Stewart

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Really great end of tenancy clean

Really great end of tenancy clean. Very well priced and did a great job. Really good communication over email too, quick and clear responses very easy.

3 oktober 2021
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Svar från Clean&Clean

Dear Nicola

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

I used these services for a end of…

I used these services for a end of tenancy clean. Elin did a fantastic job.

2 oktober 2021
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Svar från Clean&Clean

Dear Taciana

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

End of tenancy clean really well done

Left the flat looking fabulous, desi did a great job! Oven is spotless, fridge clean and bathroom free of grime and mold. Very happy with this service, and cost was well worth the final product. Thank you!

1 oktober 2021
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Svar från Clean&Clean

Dear Yasmin

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Great service and cleaning

Great service and cleaning, Ani was very professional! Recommend this service.

1 oktober 2021
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Svar från Clean&Clean

Dear Eloise

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

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