Clean&Clean Omdömen 

298
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Marya came to do an end of tenancy deep clean for us on 06/06. We’ve lived in the flat for 4.5 years and it looks as good, if not better, than new after she worked her magic. Every surface is sparklin... Se mer

Betygsatt 5 av 5 stjärnor

Booked a cleaning service for end of tenancy a week in advance. Elim arrived prompt at appointment time, all material provided and worked non stop till spotless flat. Carpets well cleaned and top resu... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Booked an end of tenancy clean, what a superb service it was and great value. Elin was fantastic, really thorough and his attention detail was great. Lovely guy, really helpful and extremely polite. 5... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Booked for end of tenancy clean. Cleaned to a high standard and was signed off by the estate agent so no repeat clean required. Desi was polite, arrived on time and worked very hard. Good communicatio... Se mer

Företaget har svarat

Företagsinformation

  1. Städtjänst
  2. Mattvätt
  3. Städtjänster
  4. Möbeltvätt

Skrivet av företaget

Welcome to Clean&Clean. London’s premier End of Tenancy Cleaning Specialists. Get Your Full Deposit Back with our 5 Days Guarantee! Our vetted and experienced cleaning teams will ensure that your property is ready for inspection. FREE Deep Oven cleaning is included. We’ll supply all cleaning materials and equipment needed for the job, and we won’t charge you parking fees or VAT. Fixed and Transparent Pricing! For a Bespoke End of Tenancy Cleaning Service, call our friendly team today. You can book your end of tenancy cleaning service for the date and time that suits you. Our professional cleaning teams work 7 days a week including bank holidays. To find out more, please give our friendly team a call today!


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

298 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(298)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

5 star service - End of tenancy clean

Booked an end of tenancy clean, what a superb service it was and great value. Elin was fantastic, really thorough and his attention detail was great. Lovely guy, really helpful and extremely polite. 5 star service ! Will defiantly be booking again for other services .

20 mars 2022
Omdöme utan inbjudan
Logotyp för Clean&Clean

Svar från Clean&Clean

Dear Kim

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 1 av 5 stjärnor

Did not provide the service contracted

I booked a deep cleaning service. Two cleaners came to my flat, looked around and after 15 minutes said they were not doing the job because it was not an end of tenancy cleaning. I hadn't booked an end of tenancy service, I had booked a one-off deep cleaning service. I called the person I had made the booking with and they started screaming at me and said if the cleaner did not want to do the job, there was nothing he could do. I told him I'd be filing a complaint and he said "a complaint for what?". I have never experienced such a level of disrespect and unprofessionalism.

19 mars 2022
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Svar från Clean&Clean

Dear Sara

Sincere apologies for today's misunderstanding. We were under the impression that you wanted an end of tenancy cleaning. The cleaners refused to perform one-off deep cleaning as they only specialise in an end of tenancy cleaning. We did offer alternative team that can perform one-off cleaning but you have declined.

Kind Regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

End of tenancy clean

Really great and efficient service. Very responsive when booking the clean and on the day. Great value for money and very friendly staff. I would definitely recommend Clean&Clean to anyone else looking to book in an end of tenancy clean!

18 mars 2022
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Svar från Clean&Clean

Dear Isabella

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service, George and Maria left the property spotless

16 mars 2022
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Svar från Clean&Clean

Dear Matthew

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Honestly, great job!

Honestly, very impressed. I was skeptical as i have never used such services before, but they did an amazing job. They stayed until they made the whole place spotless. 4 and a half hours for a 2 bed flat, so I can wholeheartedly recommend them for end of tenancy cleaning!

8 mars 2022
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Svar från Clean&Clean

Dear Bogdan

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Excellent service and the cheapest

Mariq did an incredible job cleaning the flat eventhough she was on her own. Bless her. Sorry about the flat being too dirty as we have just moved out from the property and doesn’t have time to clean. Thank you Mariq! God Bless you

3 mars 2022
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Svar från Clean&Clean

Dear customer

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Lily has cleaned my property really…

Lily has cleaned my property really clean

28 februari 2022
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Svar från Clean&Clean

Dear Yenny

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Great service

Elin was super nice! Arrived on time and house is spotless! And competitive price vs other cleaning services. Would totally recommend

26 februari 2022
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Svar från Clean&Clean

Dear Carlotta

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Fantastic clean

Fantastic clean, Ani has been great,precise and punctual! Highly recommended

19 februari 2022
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Svar från Clean&Clean

Dear Chiara

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 3 av 5 stjärnor

Good not great

The guy spent 20 mins cleaning the carpet which was the main work i needed. I also lost money on the deposit. Took many calls to email the receipt. The cleaning itself beyond that was not too bad.

12 februari 2022
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Svar från Clean&Clean

Dear Kay

We are sorry to hear that. Allow me explanation from our side. You have booked two services an end of tenancy cleaning and carpet cleaning for a one bedroom flat. The cleaning lady that was doing the end of tenancy cleaning spent 5h cleaning the flat from 08am until 1pm. The carpet steam cleaning of two rooms doesn't take more than 30min, but note that before we are steam cleaning, the carpet needs to be vacuumed properly. The cleaning lady spent more than an hour vacuuming the carpet as it was full of hair and dirt. Only after the carpet is properly vacuumed we will perform the steam cleaning. The receipt has also been sent. Please also note that we haven't received any email complain about the service from you.

Kind Regards,
Clean&Clean

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. On time, thorough, friendly, and everything in between. Will definitely call on their services again. Thanks for a great experience.

9 februari 2022
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Svar från Clean&Clean

Dear Zairn

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Excellent service

We found the service to be excellent. The two individuals that attended the property were friendly and officiant. The property was left sparkling and would highly recommend. Very competitive pricing and would use again.

8 februari 2022
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Svar från Clean&Clean

Dear Isabelle

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

5/5 would use again

I booked an end of tenancy clean with this company on a Monday, they scheduled someone to come in and take care of the place just a few days later, so very quick and responsive.

George (I apologise if I'm misspelling the name), did a stellar job of cleaning the apartment. Oven, fridge, blinds, shelves, bathroom, everything was spotless, which is what I expect from a deep clean, however the fact that he was a genuinely cheerful person and incredibly friendly was what made this a stand out experience. I've used multiple other EoT cleaning companies in the past, which usually sent me a couple of grumpy blokes that very much half assed the job and couldn't wait to be out of the place. George, thank you for providing a great clean and a very good customer experience.

28 januari 2022
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Svar från Clean&Clean

Dear Marc

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Great quality cleaning

Great quality cleaning, respectful and helpful worker!
Very decent price as well
Thank you, I'll recommend your services

28 januari 2022
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Svar från Clean&Clean

Dear Lily

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

End of tenancy clean

Nelly did a great job and was professional and polite. We would 100% recommend her in the future.

15 januari 2022
Omdöme utan inbjudan
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Svar från Clean&Clean

Dear Sean

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 2 av 5 stjärnor

Not impressed…

Not impressed with this company unfortunately.

We paid for a full house clean including carpet cleaning. The clean was completed to a poor standard with a number of areas missed such as bathroom surfaces left stained and carpet under a bed not cleaned.

Our landlord marked a large deduction from our deposit for these so I notified Clean&clean. They kindly offered a re-clean service but this is not an effective solution as there are already new tenants in the property leaving us significantly out of pocket. I informed them of this and they have now been ignoring my emails for weeks which seems from this thread to be an annoyingly common solution for them.

Make sure you check on them very closely if you want your deposit back as once they have your money they are very difficult to communicate with!

Reply: there is nothing in your reply that contradicts what I stated. As I said you offered a reclean but the landlord had already rectified due to new tenants and was charging us £200 from our deposit. My suggestion was to come to an agreement and take PARTIAL responsibility for this amount at which point nobody replied to any more emails to inform me that you considered the case closed.

As mentioned before, a below standard clean and terrible customer service.

12 januari 2022
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Svar från Clean&Clean

Dear Jack

We are sorry to hear that. I'm sorry to disagree with you here but we have replied to your complaint and offered a free re-clean which we normally do in situations like these. You said that a re-clean is not necessary and requested a refund instead, but as mentioned on our website and due to the nature of our works, we don't provide refunds but free re-clean which we have offered to you already.

Kind Regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Super cleaning results

Super easy and great to work with. We used for end of tenancy cleaning and the team did a great job.

26 december 2021
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Svar från Clean&Clean

Dear Kieran

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

End of tenancy cleaning

We hired them for an end of tenancy cleaning, the flat was very clean and smelled nice. The kitchen was all done, including fridge, oven and washing machine. All the windows were done as well.

23 december 2021
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Svar från Clean&Clean

Dear Arianna

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 5 av 5 stjärnor

Great communication and the place was…

Great communication and the place was really clean. Would definitely recommend for end of tenancy clean.

21 december 2021
Omdöme utan inbjudan
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Svar från Clean&Clean

Dear Molly

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Betygsatt 1 av 5 stjärnor

DO NOT USE, COMPLETE SCAM

DO NOT use - complete scam. Cleaning was not up to standard (very obvious hair & dust lying around, water marks in the shower, etc.) despite one re-cleaning, and could not reach them via phone or email after. I showed them photos of areas where cleaning was clearly not up to standard (very obvious hair, dust and dirt, happy to share the photos if Trustpilot allows) and they said they could not see, and stopped replying when I asked for recleaning. GBP200 was taken off my deposit as agency called their team for a re-clean.

17 december 2021
Omdöme utan inbjudan
Logotyp för Clean&Clean

Svar från Clean&Clean

Dear Cheryl

We are sorry to hear that you were not satisfied with the service provided by our company. I'm sorry to disagree with you here, but we did provide a free re-clean service when we have received a complaint from you. Nobody ignored your calls or emails! We have plenty of photos too to prove that the property has been cleaned which were shared with you on both occasions, on our first and second visit to the property. Please also note that nobody bothered to come and check the property on our second visit which we have advised to ensure that everything is according to your wishes. Please also note that according to our terms and conditions listed on our website we only provide one free re-clean which we have completed followed with photos of the entire flat that has been sent to you.

Kind Regards
Clean&Clean

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