Cityrooms Omdömen 652

Pablo was helpful in securing me an appointment & showing me what was available on the market.

I searched for a place to live for about 5 months but I couldn't find anything. I had agents cancelling on me a few minutes to my viewing appointment. A lot of empty promises were made to me by agents and they all disappointed.

Alhamdulillah my struggle came to an end when I reached out to Pablo. He sorted me right away from our first meeting. He offered me an accomodation which I agreed to at first but later on changed my mind. He quickly understood my concern and sorted something out for me again. I'm very pleased with how he handled my situation and how understanding and considerate he was.

I was attended by Pablo and I liked his interest in offering me an accommodation according to my budget and needs.

When I went to cityroom, Pablo helped me to find my room, he advised me about the best areas in London, prices, and whenever I had a question, he always solved it.
I highly recommend cityroom because the agents, like Pablo, help you to find a room quickly and easily.

When I arrived, there were no people in the reception, so I had to wait for knowing what to do

Without being able to visit the room in person, I booked it and it was everything I imagined and more. Salvo Patronelli (the agent) is super accommodating and available at all times for any inquiries. Great experience!

City Rooms is dealing with clients like this. Please do not sign up unless you want to end up with the same text from them. See under. Dishonest Company. They lie about keys, overused bills, they started to advertised by agents name instead of company name. Do not pay them. I moved into a honest household after I left them. I refused to pay bills without proof and smart meter installed. They forced me to move out in 30 days but they sent a bill for moving out ealier than the contract finished. At my new honest place with genuine landlord Smart meter displays on the 24th of the Months with current market situation electricity 47.33 pounds and gas 20.26 pounds. 4 people using the facilities. Same amount of people as in City rooms property.

Here is the message from them.

"Hi Eva

This is a message to let you know your managing agent, City Rooms, has submitted end of tenancy charges for £2257.51 for xxxx House Maida Vale. Double room.

Head to our website to login (tenant.reposit.co.uk) to respond to the charges.

You will need to respond on your dashboard within 7 days. If you do not respond, you will become liable for the amount in full.

Many thanks,
Reposit Team"

Stay away from this Scam Agency
Stay away from this Scam Agency
Stay away from this Scam Agency,
they are Frauds, Liars and Thieves using loopholes to rob peoples money via Deposits and rents
there directors( sophiscated thieves') are fully aware of the practices and will not resolve any issues.

They need to be SHUT DOWN

Warning every potential Victim...
of their practices they stole my deposit
and many others.

East london offices are the worst and have now closed...hip hip hooray 1 down

DO NOT USE THIS COMPANY
using loopholes to extort people

Salvatore and Jafar are very reliable agents and they helped us find a perfect place.

I did not end up renting from City Rooms but had a good experience with them. I made an appointment with Salvatore, and he was able to find me a room and I paid a refundable deposit to secure it. However, I was able to find a room that more fit within my budget and was for a shorter time period. City Rooms has now completely refunded my deposit, and I am happy with the service they provided even though I did not end up renting their room. If I were looking for a room in London again, I would definitely consider using City Rooms.

Our city rooms experience was average to be honest. But our letting agent 'Manfredi' is an amazing person. He literally helped us in our difficult situation and relocated to another apartment since we had some issues with the present home. Thank you Max for being so humble and kind.

Don't go with city rooms!! Ask to see contract before you put down deposit.
The agent I spoke with was so pushy but I was desperate to find a room as it's very stressful looking for a room in London at the minute. Naively (and won't do this again) I sent the deposit over (holding and security) before looking at contract. Holding deposit was to take off market and security was for the my deposit scheme. I assumed as it was going to be held in a deposit scheme that my money would be safe and a refund would be easy to get should I not go through with property.

Wrong.

The contract was not what was promised. Bills are not really included and there were loads of really weird clauses in the contract. I decided to withdraw and at that point I had accepted I would not get the withholding deposit back (my fault) but thought I'd get my security deposit back. I messaged the agent I had been dealing with. No response for ages. Then was told that all of the deposit was non-refundable and I wouldn't get it back.
I then decided to email the manager and remind them that not giving me back my security deposit was against the law and was theft. If anyone is going through the same thing threaten them with the Property redress scheme and small claims court! Finally, I got a response and they luckily refunded my money eventually.
So stressful and completely taking advantage of people who need places quick!! I dread to think how much they've taken advantage of some people who aren't aware of the law surrounding deposits.

Total scammers.

They need to be reported.

Ps don't believe any 5* reviews. Notice how they all have the same theme, mentioning agent directly etc.

No doubt they’ll give me some rubbish reply on this. Whatever they say isn’t true the above is.

My experience with cityrooms has been great, Manfredi has gone above and beyond to help me throughout the process and he has helped me with a second relocation as well, keep the great work guys!

I have been using city rooms for over an year and am very pleased with the service delivered by Mike Fantin. He is always available to sort out any doubts/issues and perfectly guides you in getting the best fit room according to your needs with reasonable prices.

My deposit was to be refunded within 10 days its past 2 weeks no response from the team. Tried contacting via email phone calls but no response and my deposit is yet stuck with no updates. Very poor service.

I live in city rooms because my agent is the best guy, thank you Jafaf for taking a care of your clients.

Worst experience ever. They can say everything until you rent and sign a contract after then everything can be changed or can be not expected. They ignore you when you report a problem. They do not try to solve problems, not helpful.

I have been using city rooms for the past month, and am grateful for the aid I received from the agent who has been supporting me in my house hunt before I even started renting in London, Mike Fantin. Though the agency itself was okay, Mike was always a go to point of support and more than willing to respond to my thoughts, no matter the time. A gem to the agency to be sure.

Used them twice in the past 3years, nice and friendly team there, especially the service team.

Jafar is the a really helpful agent and he has helped a lot and will help a lot of people find a home that is good for them.