Cityrooms Omdömen 652

Worst property management company I've ever dealt with. No wonder they didn't offer me a viewing before moved in - half the property's light bulbs didn't work, there was mold in the freezer and bathroom, and the eco toilet flush didn't work.

I was told by one of the letting agents that the cleaner comes once a week, to find out that they aim to get a cleaner in once every 45 days. I was also told that I could request a desk/bedside table that the building manager would provide free of charge. I moved out after 1 month, never did I receive this bedside table.
I was offered a job elsewhere and needed to move, so I asked to cancel my contract early, they said that I'd have to pay 2 month's rent just to remove me from the contract.
At least I'm out of the hell hole now.
Shocking company, they don't deserve tenants or your money.
Stay away!

I called one of the agents about a room they advertised on SpareRoom and I was surprised how frustrated and annoyed this guy was. He appeared to have an Italian accent. During at least 90% of the call he talked continuously. Very rude and inappropriate. If you have a bad day, you don't take it out on your costumers.

Horrible service. I spoke with this guy called Luca Gepardi and he was beyond rude. They clearly don't need customers. I was told that I have to pay money before even seeing the room. He also shouted saying the agency won't come to me. I have to visit them in East London. At some point I even asked him if I upset him and why is he angry with me ? He said he is not and continued the terrible attitude. I wasn't able to even finish my sentences because he would interrupt me assuming he knew what I was going to ask. Extremely unprofessional. Stay away.

The service provided to me by Simone at City Rooms was exceptional. Friendly, professional and couldn't do more for me.

Simone has been excellent in helping me find a room where I wanted and also in dealing with any queries or issues since I have been here. Would highly recommend!

I found it strange that I had to pressure them to show me the room, and that certain info regarding the house wasn't disclosed BEFORE I moved into the property. The dryer was broken before I moved in so I'm currently trying to get this resolved as going to a laundrette to dry my clothes is very inconvenient to my busy work schedule. The room was still very dirty when I moved in and black mould was up the walls and curtains which is is disgusting 😐
The person who dealt with me selling the room was nice, but that doesn't excuse the condition of the room being left for me to clean up and having to deal with a broken dryer, I have enough things to worry about regarding work and I dont need this extra stress added on top, especially if it could of been avoided if they did their job properly.

Please beware of this agency, do not use them even if you are desperate. I had such bad luck to have dealt with Luca from this agency. They do not give you the option to view the property in person, its somehow the rule! Luca is very unprofessional and always doing a millions things at once instead of actually talking to you about what you need to know. His incompetence have made it easy for this agency to take 3K from me and deny any neligence and declined to any accountability.
Luca told me to throw old furniture out of the property window in order to fix an issue I had raised before a contract was signed, then no reply and the place had dirty and damaged furniture. I have not gotten my deposit back and they still think they are right!
I strongly recommend that if they mislead you in any way, contact the local authorities and make a complaint to Local trading standards. There is a reason why people keep adding really bad reviews, I wish I had never dealt with this agency. People Do Not Go Here. I've had so much mental distress caused by the staff here, they try to belittle you and do not help you to resolve issues, its their way or no way!

Pablo was really kind and helpful. He really went above and beyond to help me. 100% recommend city rooms. Thank you

Pablo has been very understanding with my change of circumstances, and therefore having to pull out of a tenancy agreement, after giving a holding deposit of £270, Pablo and Giovanni understood my situation and refunded me my holding deposit within 48 hours! , I cannot stress enough how much he has helped me in this situation under a very stressful time for me, they are a credit to cityrooms and I will always give recommendation for the experience I have had with cityrooms, because of my interaction with Pablo. A genuine company with genuine people, Not many of those around.

Very nice staff and i want to thank Pablo he is really an helpful person
Thank you city room

I'm thoroughly unimpressed. They seem to have incredibly poor understanding of their statutory responsibilities: particularly with respect to returning the deposit and meeting basic HMO standards such as having clearly marked self-closing fire doors and a fire blanket in the kitchen.

It took well over a month to get the deposit back, which far exceeds the statutory time limit. When the deposit did come through, it had £80 deducted, for "cleaning and removal of personal stuff". These charges were clearly fraudulent because no evidence was supplied, and admitted to having completely fabricated the "removal of personal stuff". They didn't engage with the dispute resolution service or submit any evidence within the time limits either, so by default I was awarded the full amount.

I could believe the warning on this page that they may be manipulating reviews... When I posted an honest review about them on Google, they adopted a conciliatory tone, offering to "arrange to update" the review. Not that this encouraged them to start playing fairly, of course.

Ultimately, the conduct of this company is cynical, dishonest and often disregards its statutory responsibilities. They take advantage of the "wild west" of no regulation of rent-to-rent companies, and exploit people in desperate need of a place to live.

My wife and I rented our first room from City Rooms, and my only advice would be, "stay away."

They only respond fast when they ask for money and spam your inbox close to your notice period.

They told us that a cleaning person would come regularly, but they only sent someone before a new tenant moved in, plus a couple of other times because we asked about it. In addition, the cleaning was terrible. Once, we asked for carpet cleaning and dealing with a "moth problem" in the room. The cleaners they sent did a terrible job, making things even worse.

Even with the bills and council tax included, their properties are overpriced. Also, the bills included part is a half-truth. The owner only pays a certain amount of energy and water bills. They charge the excess amount when the tenant moves out.

We had several other minor problems regarding shared spaces in the flat, such as the dishwasher's repair.

I hope nobody has a similar experience as ours, and to grant that, the best solution would be to avoid renting any property by them.

A huge thank you to Pablo from City Rooms who absolutely went the extra mile for me! Could not be more grateful for his professionalism, efficiency and wisdom in what is a stressful and difficult rental market. Would recommend Pablo to anyone looking for a room in London in a heartbeat 👏🏻

DO NOT RENT A ROOM WITH THIS AGENCY

Please be aware that the vast majority of positive reviews are for helping to find accommodation but not during and/or after the tenancy. They lure you in and then leave you to it once they've got your deposit and money. The negative reviews are from people who have experience Cityrooms and have actually lived in their accommodation for an extended period of time.

I lived in a room in London for 10 weeks.

The only positive thing I can say about the company is that Andrea was helpful when trying to find a place - this makes sense because as soon as they've secured your money after signing the contract then they're not bothered about helping you out.

The director, Jorge told me that if I were to be locked out of the house (which happened to me) or I'd forgotten my key they wouldn't treat it as an emergency and nothing would be done so I'd have to be on the streets until the next morning. However, having a power outage would be classed as an emergency. What!? There is no late night key service.

The company is full of liars. Its no wonder the company has been flagged on trustpilot for 'misuse' (fake reviews). This place is corrupt.

Get to know your fellow housemates BEFORE signing up to a tenancy agreement. I was locked out my house (the lock had a cache on it) multiple times by a fellow tenant. I asked the director Jorge to change the locks so I could access my room 24/7 that I was paying for (this should have been the case from day 1). He said that for the sake of £200 he wouldn't be willing to change the lock and suggested that I pay for the new lock. What?! I said no.

When I left the property I was told that I'd marked some of the walls. Cityrooms wanted to charge me £50 for the damages to their walls. I told them that the marks were there before I moved in and I proved this by sending them photos. They said they'd take £25 off which I didn't accept. After further emails and a call with Jorge, they took the remaining £25 off. I asked them to send me an invoice they'd been issued for damages. There isn't an invoice - they'd plucked the number out of thin air. When I produced photos of the walls before I moved in - proving that I did not cause the marks, there was no apology for them accusing me of marking their walls when I had CLEAN evidence (Cityrooms accepted the evidence) it wasn't me. Simply rude. The employees are clueless and couldn't run a bath nevermind a business.

Jorge also changed part of my contract centred around the electricity and gas costs midway through my tenancy. You need to find out if your house has an electricity and gas meter and find out exactly how much you'll be charged otherwise you'll end up paying more than you'd signed up for. You couldn't make this up!

Avoid at all costs. Its not worth it trust me.

I didn’t rent a room through this agency, however, Pablo did a good job. In 20 minutes he found a suitable option for me and explained the current market situation. I totally will ask him again for help in the future.

4 stars because I didn’t find a place that suited me.

Pablo was very helpful, and did everything he could to find the perfect place for me. He was straightforward, and didn’t sugar coat the situation like other agents do. The room hunt didn’t work out, unfortunately, but I’m happy with the service overall. I’d recommend Cityrooms, and Pablo, to anyone who is looking to rent in a shared accommodation.

Finding accommodation as a student in London had been a very tedious task. Cityrooms and in particular Pablo made my life a lot easier. I had been searching for almost 2 months but managed to find a place in a day thanks to Pablo, he was extremely helpful and patient in finding and securing my place.

Moved to London recently and househunting is a nightmare. Pablo from CityRooms was very helpful and friendly, quickly showing me many listings and was able to place a holding deposit the same day.
Good service overall!

Pablo was great, really helpful

the agency, Pablo helped me quite a bit with getting a room!

flexible and genuine and willing to hear me out, I’d recommend this !!