Cityrooms Omdömen 652

Reposting this review because apparently naming the person who scammed you is against the rules. As ridiculous as that is, we will call him "L" in this review but everyone working there is an L anyway.

Avoid at all costs!

Friends of mine went through a horrible experience with them very recently and I just wanted to share my experience back in late 2019. Apparently they havent changed much in the last 4 years.
Anyhow, my agent L assured me I had to pay 250 quid to lock in a room I had liked, so we can go and see it. Lo and behold, the time comes and he doesnt show up for the viewing. The other tenant lets me in but the room in question is locked. L knew I was on a tight schedule and abused it. I had 2 more days left in London and they stalled all communication after the no-show. I requested a refund and they refused. Of course, being a foreigner and new to London at the time, litigation wasn't an option so I decided to accept my losses and count my blessings.

TLDR
The agency is predatory and will not act in your interest, especially if they sense that you are new/inexperienced.
Serves me right for paying without signing anything in advance.

If anyone ever decides to start a group litigation agains them, feel free to contact me. I have the payment and all communication with them saved, including voice messages and WhatsApp chats, which L promptly deleted after scamming me.

After we left the room, it took ages to get the money of the deposit back! Also they do everything to hold something. We gave the keys as instructed and Gorka told us they never received it. We called the local authorities to help us but nothing could have been done because the CCTVS were private. They wanted to charge us 180£ but we gave the keys! At the end we had to deal half and half so still they took something. I would suggest you to take a proof of anything, any time you do something with them. Gorka dealt with the situation really bad, never giving proper explanation and said he checked CCTVs but he said we were never there!

NEVER EVER EVER GO WITH THEM, THEY ARE FRAUDS AND THEY WILL EAT ALL YOUR MONEY. ‘SCAMMERS’

if you are thinking of going with city rooms you are going to make your biggest mistake. They will charge you so high bills and their rooms are waste, cracked, full of fungus, and cheap quality materials. Their agents are liars and they each person is a liar, they will make sweet talk to make you fall into their trap. This is a fraud company and they will charge you for cleaning and everything you will get replaced. They will not tell you the price before but when you leave they will send you a bill for hundreds of pounds. I suggest that you will get better rooms for the same price so if you read this full review NEVER EVER DO THIS BIG MISTAKE TO TAKE A ROOM FROM THEM AND DO NOT BELEIVE THEM EVEN IF THEY SAY PEOPLE WRITE GOOD AND BAD REVIEWS. THEY ARE LIARS AND THEY WILL STEAL ALL YOUR MONEY.

The company have not only, consistently failed to fix the broken boiler, a ceiling that leaks in heavy rain fall, lighting fixtures that burned through the ceiling/ floor of a bedroom above and several faulty fire alarms, they have now resorted to actively ignoring reports, emails and calls addressing these issues.

A company that fundamentally only cares for receiving rent on time and not for the safety and wellbeing of its tenants. Avoid at all costs.

Roberta helped me find the best room at the best price. She was patient and helped me throughout the process.

Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from our final deposit money. It has left us frustrated and financially strained. Save yourself the trouble and avoid this letting agent at all costs.

Pablo has helped my brother a lot to find the perfect room, and has also given us full support with all the paperwork. Really happy with his service :)

Pablo is a really professional agent and he introduced me to really nice rooms which are the same as shown in the pictures. And I got the way to refund my money when something unpredictable happened. I really appreciate the help of City rooms.

Giuseppe, the agent I dealt with was really cooperative. He showed me a great room to my liking and I was going to move in as well as it had everything I wanted. I paid the weekly holding deposit as well. Unfortunately due to personal circumstances, I had to leave the UK and I cancelled my booking. I emailed City Rooms to get my holding deposit back and Giovanni, the manager responded quickly that it will be refunded to me in five working days. I was satisfied with the service they provided and I'm glad that they value not just customers but potential customers who change their minds. I'm really glad they operate with such a mindset and I will definitely try them again.

We love CityRooms as a letting agency. We have been their customers before, and everytime they make sure to provide good customer service. Recently, we got the opportunity go be in touch with CityRooms again and Daria (a letting agent) was really helpful and welcoming. She was very prompt on replying to us if we had any queries. Unfortunately, after paying the holding deposit, due to some unforeseen circumstances we had to cancel the booking but Daria assured us, that we will get the refund. Just like her, CityRoom’s cancellation team was very prompt in acknowleding my problem and they initiated the refund too. I am very much thankful to Daria and the entire CityRoom’s team. Will definitely go back to them if the circumstances permit.

Our boiler is leaking, and was supposed to be fixed weeks ago. No-one has come, and we have to put a pan under it to catch the drips.

My bedroom door lock is stuck and I cannot open it - to get to the kitchen or bathroom, I have to leave via the garden gate and walk along the public road, coming in via the front door. This was supposed to be resolved within a week, and hasn't been.

The company is providing no support- it's an absolute disgrace, for a property for which we're paying a fortune in rent.

Peppe was very helpful, honest and joyful when helping with our property search. I would recommend him :)

Great customer service, quick responses and process of referencing

Gotta say, I've been pretty impressed with Cityrooms. Pavlo was extremely helpful, even though he was actually on annual leave the week I was getting the documents sorted he still replied to help me! Admin was as also pretty efficient. Moving is always a hassle but they made it as painless as it can be so I would recommend them

Super professional and responsive help by my agent Nico. I was in need of accommodation on very short notice as an international in London and Nico was able to arrange a letting contract in a few hours. In addition, he helped me through every step of the process over the course of several hours - I would highly recommend having Nico as an agent!

When I had to move out on short notice my letting manager, Giovanni, was easily accessible to help me quickly and sorted the process out very fairly.

Can strongly recommend letting through City Rooms for quick and professional service and personally I'm looking to rent with City Rooms again for my next trip to London.

I haven't even rented the room to experience terrible service from the City Room agency. Reading about all of those horrible experiences people had with this company just now, I'm glad I haven't ended up renting.

I scheduled a viewing for one of their flats to find out that the agent named Dhillon was never about to show up. When I arrived at the location on our scheduled date, one of the tenants opened the door and didn't know what was happening. She didn't want to let me in because no one gave her a notice that the viewing will be held and the agent wasn't there. Obviously, it wasn't her fault and she tried to contact him with me, but he wasn't answering. After a while, he read my message that I'm waiting for him and responded that unfortunately, he 'couldn't find the right keys'. If I hadn't called him a bunch of times and sent messages, he would never reach out to me and I could stand there for hours. He proposed rescheduling for the next day (as I was still at the doors!!), but, as you probably already guessed, it didn't work out. He claimed that the tenant is working from home that day and wasn't picking up, but he'll let me know asap at what time to come to the viewing. After that, he ghosted me for days and when I finally asked what is happening, he kindly informed me that the room cannot be rented anymore because the tenant is renewing the contract. Of course, he apologised that he didn't let me know sooner as if he was planning to contact me ever again.

Overall, it seems like they don't care about people and don't mind wasting your time as long as the room is rented and the money's rolling. If renting with them looks anything like my experience with this agent, I STRONGLY RECOMMEND TO AVOID CITY ROOMS FOR YOUR OWN GOOD. Don't waste your time.

Whatever you do; stay away from this company. The experience with them has been an absolute nightmare. I got a room in a flat where there was another tenant with a Section 21 against him because he had been abusive towards another tenant and they didn't inform about this. After living in the flat for some time I got in the same situation where this tenant threatened to hurt me and said discriminating things about my sexuality. It got so bad that I got in a situation where I had to barricade myself in my room and call the police which in didn't do anything and I had to flee from the property and had nowhere to go. Cityrooms refused to help and said that if they were going to help that I had to pay money.

After some time having to stay on hotel, at friends I got another room which they said they would give me for the same rent as a goodwill which was 758 pounds for a tiny, small little single room with a single bed and could have been a wardrobe. Another tenant in the flat said other tenants had paid between 500-600 pounds for the room. The room was dirty when I moved in and the whole room was covered in white powder which then turn out to be poision for bed bugs. The window in room was broken and it wasnt possible to close it. I emailed Cityrooms with pictures ans informed about this and up until today I havent got a reply and it was more than a month ago. I pay my rent and bills as agreed and according to the contract but every month they send reminders of different amounts saying that I havent paid enough. They send electricity bills 1-2 times a month with different amounts to all tenants but we never get to see where these amounts come from and which normally is paid quarterly.

I have been in contact with several peoplw who have had nightmares with Cityrooms. All 4 other tenants in the house are feeling unwell and want to move out from the flat and have had the same experience. I cant understand how this company can still operate. What they are doing is illegal. We are a couple of people who will rapport them to the council because this company needs to be stopped. Whatever you do, find another reliable agency to rent from..

City rooms and Jorge has been so kind to help me threw some difficult times in my own life and get me in to a happy home that’s nothing but amazing and couldn’t ask for any for as they have especially the manager Jorge to help me being able to live in a pace that I’m has made me happy to live there and live life happy

Roberta has provided exceptional support and guidance with finding a place. Her profesionallism, punctuality and honest straightforward advice has made this an incredibly pleasant experience. Although I have not yet rented a room, defintely so far Roberta has been going above and beyond to help find the right place for me.

I rented out property at 12 Inglewood close from 2021 to 2022.

They use loopholes to get out moneys of the tenants while they breaching and binding tenancy terms! Acts as total thieves and criminals!
Jorge Sanchez director of this establishment demonstrated so far sophisticated and greedy approach, asking pay moneys on the phone ASAP and then on email type innocent business language slur as: we haven't reached agreement so we must act differently... We will sue you I will throw solicitors on you!

Your deposit will be not paid back! They will tell deposit protection scheme there was issues as late rent payments or cleaning and will insist to keep your moneys once you will be moving out!

You will be offered pay in 5 working days bills over-usage which comes each time more and more from £250 per room to £450 or £750 calculated out of the sky and requested to pay immediately!

While tenancy agreement specifies all IN and is over-usage of electricity and gas!

The property had fixed term contract so as none controlled meter readers or negotiated with tenants!

Mostly they are presented pay of move out!

During two years I have seen moving into accommodation 16 international individuals (student/professionals) whom have been presented bills-over usage in few months while they paid for example 3 month upfront rent and asked pay bills over usage amount of £250-£650. What's most interesting bills over-usage appears during summer winter and all year long!

And also tenancy renewal offe rent goes up for at least 20% What usually is explained by company director Jorge Sanchez who appears via email with flections on economy and increase of costs of living, while tenancy agreement states completely opposite!! No tenancy agreement over signed or added changes. but email with request pay more moneys!

My experience is opposite while actually property was without heating till mid December year 2022 and tenant chances was ignored multiple times on request to sort out heating! Clearly UK safety broken, but who cares...

Instead once heating was set, it turns off automatically! Therefore property mostly was grease and cold and with approximate 16 degrees heath what is not enough to keep human body in warmth.
On top property boiler nones knows when it was serviced and was making noise in loops for 24h what makes impossible to have normal sleep at this property!

Was reported multiple times nothing done by estate agent/landlord or property manager!

On the reports estate agent who actually is landlord starting from property manager keeps ignore requests and talks about landlord in third person and makes wait and wait....

I have experienced gas leak and faulty gas stove!
What was changed in one and half month time ONLY!
Tenants haven't have chance to cook food about more than 50 days! Nothing done baby agent during this time offered replacement cooker or reduced rent!

Property have had washing machine issue what was reported immediately, to property manger after long and ignoring email correspondence washing machine was placed only in over 60 day time! All this time 4 tenants was forced to use public laundry what is time and money consuming to everyone! Estate agent haven't even apologise, but to get refund on laundry I experienced another long corespondency with rents department and must prove situations truth, while property manager clearly stated landlord has approved laundry expenses and deduction from rent! Another coincidence!

Property have had damaged garage doors by one of (not safe tenants) what was reported in august of 2023 and I left property at beginning of February and all this time over 7 months and till now this issue have not been fixed by estate agent / landlord!!!
On top of that I have been reporting this issues to Property Redress Scheme, but nothing was done to hear this difficulties and the way agent/landlord treats its tenants, but continuously keeps sending emails with rent increase, bills over-usage and penalties regards noise in night time at property and asking pay £500!

Cleaner services on first lockdown was not provided, property was in unhygienic and dirty state! On second lockdown estate agent was providing cleaner service once in month! What actually is not enough!

After I haven't approved increase of the rent I was served notice of the possession and this estate agent have made me homeless with keep carrying asking pay its bills over usage and keep treating me with solicitors and court!

This company is breaches human being conduct so as consumer conduct and using loopholes to profit at all costs and look as innocent agent, who rents out perfect property while in my experience, all appliances at property was expired, broken and sells for the luxury price!

They must be shut and prosecuted!!!