City Apartment Omdömen 

Great landlord!
High quality apartments and fantastic service, can highly recommend!

I am very satisfied with City Apartment. From the moment I showed interest in my current apartment the communication has been friendly, adequate and trustworthy. They have reacted swiftly on all the requirements I had. There are quite some sharks in this market, so I can only highly recommend renting through City Apartment.

They’ve been real professional and easy to deal with when it comes to contract and deposit and such.
A little disappointed when it comes to maintenance issues though. Like it taking forever for them to respond, but the service guys are super nice and helpful once they show up.

Proffessional, flexible and effective

I have rented several flats through City apartments (Mette), and have always had a proffessional and efficient experience.
Their flats is in good quality and with very central locations. The flats are often newly renovated and furnished with high quality danish style furniture.
Their service of their buildings also work well and deals with problems or damages quite fast.

I can highly recommend to use City Apartments for renting flats in Copenhagen.

The fully furnished apartment is in a really good condition. The staff is flexible and reliable and all in all a positive customer/tenant experience! 👍

Rented an apartment from them for just over 18 months in Vesterbro. I actually found their rates quite reasonable for location and size. No major issues, and responded quickly if there was an issue. For example, dishwasher broke down, replaced with a brand new one within a week.

Full deposit returned minus an adjustment for the final heating bill. Seems like they have improved their service based on earlier reviews.

I called to inquire about a property and the person who answered the phone was extremely rude. He hung up on me. I know because I called again thinking there was a problem with the connection, but the idiot told me, "no, it was because you did not state your name before asking your question". I told him that I am a foreigner from North America, and from where I come from you don't usually give names unless someone asks, especially if you are the customer. To that he replied, "Let me educate you about Danish culture. That is not how you call people in Denmark. Oh, and the apartment you were asking about is not available anyway." What a condescending idiot. I guess they don't need customers. What then is the point of this business? By the way, my spouse is Danish and agrees that the way this company treated me was a disgrace, and not at all representative of Danish culture. Such contempt for customers and human beings in general! Disgusting.

Very bad service , not clear info about the contract, they promise to help you and at the end they avoid you , is the worst housing company ever I apply for , don't even try it ....

This is not a serious company. My experience with it is that they just want your money, and once you sign the contract, they are totally unresponsive and unreliable. Be warned, do not sign their contracts!

My experience as a young professional was not great with the company.

First of all, the employees clearly know nothing about basic customer service. They were rude, unprofessional and knew nothing about the apartments they are renting.

After seeing one of them, I got even more disappointed mainly of the viewing process. It was very chaotic and unorganized and the agent, Ulrik, was clearly avoiding people.

I think the company is very bad and not helpful at all and I advise no serious working people to go there since they will primarily be wasting their time.

They do not even deserve one star.

I called and asked for their support when tap water was dirty after the regular maintenance. They were not willing to help and suggested me to look at the general instruction on their website. When I tried to call other person, they rejected to help me, as it was not their responsibility. In the end, they told me to find other apartment, if I am not satisfied with their "service".

Similar incidents happened a couple of times, so I decided to move. One day when I was sleeping in the bed, City Apartment guy came in without appointment nor my permission to show the room for new tenants. When I was not there, they obviously did the same. City Apartment does this without telling you, and this is their normal practice.

They also kept increasing the rent, although the room is not new and the furniture is cheap.

So I strongly recommend to rent an apartment from a decent company or individual.

super fede lejligeheder med flotte møbler, god service og flexibilitet

kan klart anbefales

When I moved in Cityapartment assured me that I get the apartment unpainted they expect me to return it unpainted. Also at the beginning reported damages, like holes in the walls. All the troubles started when I moved out. Cityapartment wanted to rip off my deposit 3500 DKK for painting of the apartment and holes in the walls. Before moving in, I took a lot of photos of the apartment, which I sent them later proving that the apartment was in the very poor condition. What surprised me most, they ignored those photos and still claimed 3500 DKK for renovating the apartment. The person who handled communication was Mr Ulrich Gawinecki, very rude person who insulted me during a conversation.

Luckily, according to Danish law, Cityapartment is obliged to provide the tenants external law consulation free of charge (it's covered by the rent). The external law company that Cityapartment tenants may use for free is LLO ( lloh.dk ). As soon as I mentioned LLO in the conversation, Cityapartment immediately agreed to return my full deposit.

One more thing, not many people not know is challenging the rent. According to the Danish law, all the tenants are allowed to consult housing tribunal and ask if the rent is alright. If housing tribunal decides that Cityapartment charges too much for the sq m, they are obliged not only to reduce the price, but also refund all the difference starting from the day one. LLO is a great help in such cases, because they handle all the communication. I have heard of people who got their rent reduced from 8200 DKK down to 6500 DKK per month and refunded all the months for few years back.

If Cityapartment will try to cheat you or you think you pay too high rent, highly recommend contacting LLO, they are very helpful and free of charge.

Stay away from it! When I move in, the apartment is not clean. There are hair and a bag of smelly food left behind. They tried to charge me 2000kr when I moved out. They claimed that I left dust in the fridge which is laughable. Thanks to the København kommune stepped in. They didn't charge me at last. But it is the worst experience I had in Copenhagen.

I have to specially name the staff Rolf Petersen. His attitude towards tenants are horrible - he even asked me to leave the apartment right away when we were arguing the cleaning fee. I have a friend also a tenant of them. He is absolutely unhelpful.