City Apartment Omdömen 

Rigtig god nærværende service og god standard på de mange lejligheder, der giver et bredt sortiment

Professionel og venlig. God kommunikation. Jeg er super glad!

To anyone who might consider renting from City Apartments.
Don't.
They do not care about either service nor you as a tenant.
You are nothing but cash in their pocket.
They have no moral value, no second thought about getting rid of you if it means they can earn more.
There is nothing positiv about them.
They literally locked a 90 year old inside her apartment just to get rid of her, by locking the elevator.

Det er jo en katastrofe den måde City Apartment driver deres udlejning på. Vi så i går hvordan man i et halvt år har lukket ned for elevatorer som de som udlejer selv skal sikre følger regler og lovgivning - men hvor de sikkert håber på at gamle lejere flytter ud så de kan hæve huslejerne - det er så ulækkert og spekulativt så man må tage stærkt afstand fra den virksomhed og deres metoder! FØJ!

Usselt firma, der forsøger at presse lejere ud.

Svindel firma der lukker for elvatorer til ældre sådan de kan presse de ældre ud.

Skam jer

It is true they do offer many apartments in very central locations. It is true that SOME, but not all of these apartments, have been upgraded recently and are even furnished (rent is expensive though). It is true that if there is a problem in your property..say the washing machine or the toilet break down...they will send someone to help you out. IF you happen to rent a recently upgraded and furnished property with them, and you can afford it, you might actually not have a bad experience. This is because you will not have to interact much with them.

This company targets foreigners coming to Copenhagen. Since most locals do NOT want to rent an apartment to a foreigner, the company has a very easy job. There is not enough housing in Copenhagen for anyone to begin with, so this company has cornered the market for foreigners. This means they have to put very little effort into competing and being service oriented and doing things in a nice way for their customer...so anyone can really just "run" this company and collect the money from the foreigners.

The problems start when you rent something which is not so easy to deal with...say an older property, a property which is not furnished. If you learn about Danish rental rules, you might discover that you have a chance to try to reduce your rent. According to TV2 news, Cityapartment is by far the landlord with the most cases of this nature being filed in the system. They have had other scandals dating back the 90s and the news articles have lots of juicy details. You can read more about it seaching for Han var i søgelyset i 90’erne - et nyt tip sendte TV 2 på sporet af hans milliardforretning

In any case, if you want to check your case, please use LLO to handle it. They are by far the most experienced and reliable in this process. Also, get indboforsikring before you start the case. Sometimes Cityapartment likes to sue the tenants if they try to reduce their rent, even after the Danish Rental Board has sanctioned that the rent must be reduced. Danish rules strangely allow for this (?!?!) and the nature of the process forces the tenant to prove the claim is true despite having already "won" the case in the Danish rental board. Nonsense I tell you, but it is what it is. Having indboforsikring may give you a fighting chance if things unfold in that way because it covers legal fees (they normally say it is only good to cover the theft/loss of your bike but who would have guessed!). I left a review for DIGURA about this process here in trustpilot, worth some reading I think.

My personal experience with Cityapartment was bad. Apparently, the property where I was living was not too interesting or important for the company. It was also an old wooden building from the 1700s and it was not furnished. Many legit tenants left the property and it seems like the company allowed people who were friends with some of the owners to live in the property. At least that is what these people claimed. These "friends" were not nice neighbors and did not respect any rules, so those of us paying legit rent the normal way had no way of getting them to be good neighbors because the company would NOT do anything about them. Emails were sent with complaints, videos were recorded, images were taken, police was called... but as usual, the company never replies to emails. This experience does NOT feel like quality service, especially since foreigners usually are accostumed to a higher standard of customer service. Danish standards for customer service are not too high, in general. Now imagine how low those standards are in this business if no effort is needed to make money.

Things got so bad that sometimes, when these "friends" of the owners had loud parties, a young guy who claimed to be the "owner" of Cityapartment would show up to join them. I believe it is the same person mentioned in other reviews here in Trustpilot. In any case, his behavior was not what one would expect from any serious owner..if he really is the owner in any case. He would get drunk and insult the tenants, and overall just engage in embarrassing behaviors. All of this was communicated to the company but no reply was received and nothing really changed.

Sometimes I sit and ponder and I think all of this might have been done on purpose because I was also trying to get my rent reduced, you never know right? Like a way to be mean about it. But whatever, who knows. I think it is more likely it was just irresponsible human behavior from people who are focused on the wrong things. In the end, still not quality service.

I believe the company is too comfortable and neglects its customers. In some cases it is not too bad because the property is good enough to make up for it. I hope these details help.

AVOID!!! Scammers

They intentionally rent to expats, because expats usually do not know the Danish housing regulation.

If you are a tenant, contact the Housing Authorities (Huslejenævnet on Borger-website) and take a case against them!

Chances are VERY high that you are paying WAY, WAY too much and will get rent reduction as well as money back retrospectively. It is very easy, just do it!
Avoid this company by all means!

Owner is also a former criminal!
Search on TV2 and Politikken for more articles.

I am very impressed with my new apartment. It is very beautiful and exactly what I expected it to be. Moreover, the furnishings is on point too for the kitchen and room! and mette was very helpful responsive and flexible i am really happy and content that i chose this apartment.

Just moved in, and the viewing, handover and maintenance after moving in has been fantastically smooth.
The apartment is also really beautiful, homely and comfortable. My location is great, with a bus stop, gym, burger place, and two supermarkets right outside the door step, literally.
I am really looking forward to my time in this apartment. Thank you Mette!

Undoubtedly one of the worst housing rental companies I have come across. Although it can be tough to find a rental in Copenhagen, I would recommend to stay away from this company. My experience with them was not a good one.

I had stayed in Copenhagen for over 2 years and City Appartments were great! Whenever I was in need of something (plumber or guidance) they always responded quickly. Had a great pleasure staying in Copenhagen thanks to City Appartments.

Edit: They will try to make you pay for more then your should when you move out. I’ve sent the case to “huslejeklagenævnet”.
Try to Google the firm - theres lots of articles about them cheating people.

We just moved into our new beautiful home and we’re so happy!

The staff at City Apartment is friendly and and very helpful. Our heater wasn’t working in some of the rooms and they came straight away - literately within a couple of hours and fixed it with a smile.

I would absolutely recommend anyone to stay in one of City Apartments’ homes.

I highly recommend City Apartment. The agent I dealt with, Mette, went out of her way to find exactly what I was looking for. I am now living happily in my new apartment after a very efficient and easy sign up process. I wasted a lot of time looking elsewhere until I found City Apartment.

Perfect and super furnished beautiful house in Valby, they realized my dreams. Always available for everything and a special thank to Mette who has always supported us with great professionalism and competence, helping my boyfriend and I feel at home. I have long looked for a house in Copenhagen and I have actually seen dozens of apartments but no agency has approached us with the same promptness and courtesy, offering us a truly unique home! Strongly recommended

Just moved into our Apartment its well finished and our agent Mette was great at answering our questions and guided us through the rental process well. Great service and great product!

I would give zero stars if possible. Worst experience ever. I had agreed to visit one of their apartments and the meeting was canceled 20 minutes before because someone else reserved the property. At the phone I get offered an alternative (I was looking for 3 bedrooms apartments). We organize a viewing for Friday at 10am. Once at the property the agent is not able to enter the building because he is without the keys and none of the tenants are home. We re-schedule a viewing for today and the apartment turns out to be a 2 bedroom. The agent apologizes but honestly I feel this is too much. Complete waste of time, additionally during working hours. Everything was handled by Alexander. Additionally the website is often unclear having a number of bedroom in the description which does not correspond to the reality. Avoid this company unless alternatives are non-existent!!

What a disheartening experience having to deal with that agency. It always felt like they were doing a favor to pick up the phone, write down their epigraphic replies, figure out how to assist me, their customer. Unfortunately the real estate market in Copenhagen is quite hard and they can afford to treat you that way. I understand that, still I thought being part of the same species meant some sort of empathy somehow. I was wrong.

I have been looking for a new place since November last year at a slower pace and then quite intense since end of December. For this period I have been able to observe how is the market for renting behaving. City apartments offer fully furnished, very functional apartments located in attractive areas. Compared to another agency that are offering both to buy and to rent I found out that City appartements have not only better prices, but are also more flexible and more client oriented.

Fuldt tilfreds - har der været noget i lejligheden, som gik i stykker, kom der håndværkere meget hurtigt. Cityapartment har altid svaret høfligt og korrekt, været parat til at hjælpe hvor de kan! Kan kun anbefale ejendomsselskabet!