citruseyewear.com Omdömen 

142
•
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Der Übersee Versand lief etwas verlangsamt als nationaler Versand, aber völlig im Rahmen! Ich habe direkt drei Brillen bestellt und bin mit allen mega zufrieden. Die Rocket musste nach einer kleinen... Se mer

Betygsatt 1 av 5 stjärnor

Ho effettuato un ordine il 27 dicembre e ad oggi ancora non si conosce la data di arrivo degli occhiali acquistati. Nessuna risposta alle mail inviate, mentre su Instagram rispondono mediamente un... Se mer

Betygsatt 4 av 5 stjärnor

Occhiale che si indossa molto bene. Ottima visibilità, una buona quantità di accessori, che rendono l'occhiale molto versatile. Io li uso nello sport del running e anche nelle riputete a velocità sos... Se mer

Betygsatt 5 av 5 stjärnor

Straightforward purchase and quick shipping to Australia. Bought 3 pairs of glasses - 1 for myself and 2 as presents. One of the presents gets used daily for driving and outdoor work - my son loves t... Se mer


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

142 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(142)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Fraud!!!

I ordered more than 5 weeks ago, no delivery and no more infos. In the meanwhile I cancelled my order and I asked for my money, no reaction anymore. It’s really fraud!

And with their answer they are lying. They didn’t try to transfer back the money and I didn’t ask for 2 payments, it’s bullshit!

They are just not transfer back my money. I will contact Canadian consumer protection. I documented everything!

15 juli 2026
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

The customer ordered glasses that were on preorder, as clearly stated on the website but something that the customer missed. The customer asked us for an update on the order and was informed regarding the timeline of shipment. The customer wasn't okay with waiting, following which a full refund was issued and the transaction number was shared.

The customer's bank informed us that all deposits to the customer's account were frozen temporarily due to internal scrutiny, so the customer asked us to issue a second refund to a different account. The first refund, to the frozen account, was never reversed and is being held with the bank until the scrutiny is complete. So the customer now wants 2 refunds and wouldn't understand why that isn't possible. That's not how businesses operate.

Betygsatt 5 av 5 stjärnor

Very comfortable, high quality glasses.

Amazing glasses. I've been using them for a few weeks I my morning runs. Everything is great. Took them on my trip to South America last week and they performed perfectly well in the colder temperatures there. No fogging whatsoever. I'm excited to use them all summer and then again in winters when I had trouble with fogging on my previous glasses.

16 april 2026
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

Thank you for showing a new part of the world to our sunnies. We wish you could pack us in your luggage and take us along too 😅

We appreciate your support, Carlos.

Betygsatt 5 av 5 stjärnor

Great glasses!

Great glasses. Took a little while to receive them, but it wasn't Citrus' fault. I am amazed by the quality of the glasses. Cannot recommend them enough. I've been using my first pair for 8 months now, just placed an order for a second pair and came over here to write this review.

2 november 2025
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

We apologize for the delay Giancarlo. Orders do get stuck at customers sometimes and take a little longer.

As you know, all our orders are shipped with duties already paid so there's nothing due when the package reaches your local customs. We still see around 0.5% of orders taking longer than usual at that point. It's never stuck for more than a few days though, as you saw yourself.

Glad to hear that you're enjoying your sunglasses :)

Betygsatt 1 av 5 stjärnor

Son unos ladrones

Son unos ladrones. Llevo con un pedido mas de un mes y ningún tipo de información. intento contactar con ellos por todas las vías posibles y no me responden. Quiero que me devolváis mi dinero.
No compren en esta marca no son serios, son una estafa.
No tengo mis gafas y se han quedado con mi dinero.

20 februari 2026
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

No sabemos cómo explicarlo mejor que mencionándolo en la primera línea de la página del producto. El cliente pidió unas gafas que estaban en preventa. Inmediatamente después de realizar el pedido, se le envió un correo electrónico con los detalles del mismo, el plazo de envío previsto y una reiteración de que se trataba de una preventa. El cliente no lo entendió y solicitó un reembolso. El reembolso se procesó en un plazo de dos semanas desde que el cliente se puso en contacto con nosotros, tras lo cual esta reseña no se actualizó.

Betygsatt 5 av 5 stjärnor

I've been in love with these glasses…

I've been in love with these glasses for a few months now. Ran 2 marathons and an ultra in them, and I have nothing to complain about. Extremely comfortable and I love the air circulation which is a god-sent on long runs. I dropped a message to the customer support team and they helped me select a pair that'd be a good fit on my face.

8 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam. Bad customer service

They contacted me to be part of their ambassador program and I was eager to work with them as they are a Canadian company. They were quick and efficient to respond to all my messages on Instagram but as soon as I placed my order they ghosted me. I placed my order at the beginning of December and still haven’t received it. I have contacted them multiple times over social media and email and haven’t heard anything. I wished I looked them up earlier because it seems like this is typical behaviour for them and that they scam people often. Such a shame.

2 december 2025
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

This was an error on our end. The customer sent us several emails over a preorder but the emails ended up in the spam folder. We missed checking the emails as a result, thus missing out on addressing the customer's queries. Please note that the glasses in this order were sold out at the time and were scheduled to be shipped in 6 weeks, and the customer reached out to us within this period. An email informing the customer about the order containing glasses that were in preorder was sent right after the order was placed, although the customer is accurate and we missed replying to their emails asking for updates. We apologize for the error on our end. The customer was issued a full refund.

Betygsatt 1 av 5 stjärnor

Esperienza deludente

Ho effettuato un ordine il 27 dicembre e ad oggi ancora non si conosce la data di arrivo degli occhiali acquistati.
Nessuna risposta alle mail inviate, mentre su Instagram rispondono mediamente una volta alla settimana.
Tornassi indietro, non li acquisterei.
Sto andando ad acquistare un altro paio di occhiali, di un'altra marca, direttamente in negozio.
Saranno anche ottimi prodotti, questo non ho avuto purtroppo modo di testarlo, ma nel mondo degli acquisti online Citrus è indietro anni luce!!!

27 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A 68-year old repeat customer

I got my first Citrus glasses back in 2021. The very first pair was great, but I've seen them slowly improve the quality even further. I have three glasses from them. The last two orders took longer than the earlier ones, but I guess that variance is expected in international shipping. I did get angry at them once, but I got an email from the CEO apologizing for the delay and sharing information that showed it was my own country's customs causing the delay. I felt a little silly later, but I was more than happy with the customer support. It is interesting to see such a small Canadian team offering terrific quality sunglasses.

23 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great glasses for ultras

I ran an ultra in these glasses this weekend. I've been using the glasses for a few months now but I realized just how good they are this weekend. The ventilation offered by the glasses is PERFECT for such long runs. I was thinking about writing a review while i was suffering during my run, so I guess I like them.

10 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No answers, no nothing, just takes money

Ordered from the back in September, paid and everything went through. Got a confirmation of order, but haven't reccived anything, not even a order sent. I have reached out via IG and e-mail, but no reply eventhough I have sent atleast 10 times... Really disapointed, and would like to get my money back from this scam.

17 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gafas de calidad

Gafas de calidad, ligeras, resistentes y sobre todo cómodas a la hora de entrenar o correr una media o maratón.

19 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Glasses

Until now I can only say good things about Citruseyewear.com. The glasses I received fits perfectly and the are very good to wear.

Also the service was very good. At the beginning I was sceptic about it, because who wants a collabaration with unfamous hobbyrunners. But at the end, it was all fine.

30 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing quality😎

I bought three pairs of sunglasses, and all of them are excellent quality!
I use them while running and cycling long distances—even during IRONMAN races or 100 km trail runs—and my eyes never feel tired.
I definitely recommend Citrus sunglasses!

1 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love my Citrus sunglasses

Love my Citrus sunglasses. Got a pair of the zDownhill and the Stealth. Both great quality and fit. It took some time to get them delivered to the UK as they come from the US so there’s often shipping delays that are outside of Citrus’ control - but Citrus kept me well informed throughout and once the sunnies came they didn’t disappoint.

Particularly the stealth is a great product, shading automatically as the sun increases and a great pair of all round sunglasses for all sorts of conditions.

The prices are really fair as well and the products easily keep up quality wise with the big brands. But it’s great that in this case I now I’m not just paying for excessive marketing but mainly for the product. citrus also offers some great bundles and multi-glass discounts!

10 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ordered 3 pairs of glasses

Ordered 3 pairs of glasses, no issues. Pretty fast delivery and good quality glasses! Unfortunate for those that had bad experiences, but perhaps a year later now (seems to me) that they’re doing a much better job! Would recommend based on my experience

10 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Lightweight Glasses

Ordered 3 pairs of glasses from Citrus Eyewear to wear while running and cycling.
Bearing in mind that these are used for marathon and iron man events they needed to be comfortable, lightweight and stay in place.
I can honestly say these fit all the above and are extremely well made.
They also come with polarised lenses and holders for prescription lenses.

Customer service was excellent and responded to my emails with a query regarding delivery.

16 maj 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer