citruseyewear.com Omdömen 

142
•
TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Der Übersee Versand lief etwas verlangsamt als nationaler Versand, aber völlig im Rahmen! Ich habe direkt drei Brillen bestellt und bin mit allen mega zufrieden. Die Rocket musste nach einer kleinen... Se mer

Betygsatt 1 av 5 stjärnor

Ho effettuato un ordine il 27 dicembre e ad oggi ancora non si conosce la data di arrivo degli occhiali acquistati. Nessuna risposta alle mail inviate, mentre su Instagram rispondono mediamente un... Se mer

Betygsatt 4 av 5 stjärnor

Occhiale che si indossa molto bene. Ottima visibilità, una buona quantità di accessori, che rendono l'occhiale molto versatile. Io li uso nello sport del running e anche nelle riputete a velocità sos... Se mer

Betygsatt 5 av 5 stjärnor

Straightforward purchase and quick shipping to Australia. Bought 3 pairs of glasses - 1 for myself and 2 as presents. One of the presents gets used daily for driving and outdoor work - my son loves t... Se mer


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

142 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(142)

34 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Keine Ware erhalten- Support nicht erreichbar

Anfang August bereits eine negative Bewertung hier geschrieben, die aber verschwunden ist.
Die Firma hat nach der Bewertung Kontakt aufgenommen, gesagt sie kümmern sich und melden sich.
Jetzt existiert die Support Mail Adresse nicht mehr und auch die Firma scheint ihren Namen geändert zu haben. Ich habe bis heute nichts erhalten

6 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, fast shipping! The owner is a lovely person and was very helpful with my orders, definitely recommending to my friends and coworkers!

15 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A friend recommended citrus and I went…

A friend recommended citrus and I went for it and ordered a pair of sunglasses and it was definitely more than I expected. I got them for running and they are pretty comfortable, the quality is really good and they do look good on. I have them for a while now and I’m considering getting another pair. It’s totally worth it.

19 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent quality, reasonably priced and prompt delivery

I am a frequent sunglasses wearer and have tried several brands over the years. I have found Citrus’ glasses to be among the best in terms of quality, especially given their very reasonable price. The glasses arrived on time, and I am delighted with my purchase. Highly recommended!

1 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was very glad about being provided…

I was very glad about being provided all the useful information that i was looking form. I was very informed by the time i made my purchase. Im grateful for the attention and kind assistance i was given by the staff. Will definitely recommend and keep purchasing from them.

16 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Would recommend! 10/10

Loved the glasses, great quality! Got one of the 7 series for running and I just love wearing them, they feel very comfy. Would totally buy another pair soon!

8 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Communication Issues

Reply to Company Response:

Thank you for reaching out. When I ordered the glasses, I checked and the only color that was listed as on preorder was the red one, which is not what I ordered. That detail didn't slip my view because it wasn't there when I ordered even though it is now. I actually double checked before checking out because I saw it when looking at the red pair.

I do not follow you all on Instagram and only messaged there after I could not get a response via email, so I was unaware you were unable to see my message. I did reach out in three other ways because I was starting to wonder if you had gone out of business (email, Reddit, Facebook) and got no response.

I appreciate you looking into this but have not yet received an email from you. At this point, since my CC company has already opened the dispute process and my need for the glasses is gone until next summer, I would prefer a refund instead of receiving the product.

Thank you again for your response.

Original review:
I fear they may be scamming more than just me. I ordered a pair of sunglasses on July 4th with expedited two-day shipping so I could have them for vacation. I emailed the customer service address on their site on July 22nd because there had been no update to the order status-no answer.

I then found every social media site I could and messaged there as well to find out why the order still says it's being processed over a month later-Reddit, Facebook, Instagram-nothing at all. Emailed one more time on Monday saying I would dispute the charge if I didn't hear from them by today.

Today came and went and I just filed the dispute with my credit card. Incredibly disappointed and hope this can help someone else avoid paying money to a company that produced a great pair of sunglasses when I was able to get them a few years ago but now seems not to care about ignoring customers or delivering what those customers pay for. Avoid.

11 augusti 2026
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

Hi Michelle,

I'm Sam, I'm a Customer Support Rep here at Citrus.

First, I want to apologize for not getting back to you earlier. I went looking for an email for an order under this name and I found it to be associated with you.

Your two emails to us ended up in our spam folder, and we found your emails just now while sweeping through it. Regarding your texts on IG, we've been posting in our IG stories intermittently for 3 months now that we are unable to open or respond to any of the messages we receive. IG's latest AI based content moderation is randomly flagging legit businesses and we're not the first, or even the 10k brand, to be impacted by it.

Regarding tour order, the Downhill sunglasses were on preorder when your order was placed. They've been slated for shipment starting late August. We have this information clearly stated in tbe very first row of the product description, but I can completely understand how it may have skipped your view.

Not getting back to your email is completely on us. I can assure you we'll be reviewing our spam folder more often hereon.

You mentioned you've tried and loved our sunnies in the past. We request you to give us an opportunity to make this up to you.

It's 11:21pm on the east coast but I got a notification of your review, so I tried to do my limited investigation righr away and respond back. I'll look into this further tomorrow at work and write a detailed email.

Regards,
Sam
Team Citrus

Betygsatt 5 av 5 stjärnor

Great glasses. Saved my eyes in a crash.

Great glasses.

I got an email from them asking me if I'd be happy to drop them a review. I have loved my Citrus glasses for the past 2 years, so I was more than willing to oblige.

I own 3 pairs of their glasses. I use them on my runs both in summers and in winters. I also use them for my bike rides when the weather is warm. These are perfect all rounders for all types of sports. The glasses are light weight, offer great ventilation, and have held up pretty well even when I crashed my bike once. I am convinced these glasses saved my eyes that day. I cannot recommend them more.

13 juli 2026
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

Having a crash is always scary. We couldn't be more relived to hear that you're okay and the glasses came handy at the time. Glasses looking stylish is great, but protecting your eyes is their primary responsibility and we are so happy to hear that the years of research and safety testing bore fruit here.

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