citruseyewear.com Omdömen 

142
•
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Der Übersee Versand lief etwas verlangsamt als nationaler Versand, aber völlig im Rahmen! Ich habe direkt drei Brillen bestellt und bin mit allen mega zufrieden. Die Rocket musste nach einer kleinen... Se mer

Betygsatt 1 av 5 stjärnor

Ho effettuato un ordine il 27 dicembre e ad oggi ancora non si conosce la data di arrivo degli occhiali acquistati. Nessuna risposta alle mail inviate, mentre su Instagram rispondono mediamente un... Se mer

Betygsatt 4 av 5 stjärnor

Occhiale che si indossa molto bene. Ottima visibilità, una buona quantità di accessori, che rendono l'occhiale molto versatile. Io li uso nello sport del running e anche nelle riputete a velocità sos... Se mer

Betygsatt 5 av 5 stjärnor

Straightforward purchase and quick shipping to Australia. Bought 3 pairs of glasses - 1 for myself and 2 as presents. One of the presents gets used daily for driving and outdoor work - my son loves t... Se mer


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

142 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(142)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Ordered glasses 4 months ago… nothing

Ordered glasses in August and have not received them. Sent e-mails in September/October and on IG asking what is going on and if I can get an email at this point. They replied they will look into it.aa a month later no reply. I don’t even know if they are a real company

27 augusti 2024
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

Hi. I'm Roy, the CEO of Citrus. First I want to apologize for this experience. We had an issue with some of the orders from that time and we had reached out to each one of them to offer an update on the situation. I couldn't pull up an order under this name so I cannot comment on the specifics. Would you please drop me an email on roy@citruseyewear.com with the order number? I'll have a look into this and get it sorted out for you within 24 hours.

I apologize you had to write a review for us to get back to you. I'll need a little more information to figure out what happened here.

I hope you have a good day.

Betygsatt 1 av 5 stjärnor

It's a scam

It's a scam. They reached out to me about their ambassador program. As soon as you sign up and order, they ghost you. Three weeks after signing up, I told them to keep the sunglasses and refund my money, they finally ship. I reached out for a refund, for I do not want to do business with them anymore, and haven't heard a thing.

Since writing this review, this is the first time hearing from them. They are correct, I did receive the sunglasses. As I said before, I ordered them, I reached out to them asking for a refund because it had been 3 weeks, then they finally ship them. They are also correct, my email did say I received them and didn't even open them and want to return them.
Off of their website: "To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase."
By definition of me not opening the package, they are in the same condition, unworn or unused, with tags, and in it's original packaging.
Love to see they can't respond to emails but can respond to reviews.

Another update:
More lies from them trying to save face. I placed the order on 10/25/24. I messaged on instagram (that’s how they got me, messaging me, asking to join their ambassador program) on 10/31/24 asking how much longer. And again on 11/1/24. They get back to me on 11/4/24 asking for my order number, to which I replied and gave. 11/5/24 I again asked for an update. And again 11/6/24. Then 11/11/24 I finally asked for the refund. Those were just the instagram messages.
11/11/24 I sent my first email saying that I have yet to receive the glasses and want them to cancel the order and refund my money.
11/13/24 I get the email saying my order is on the way.
11/19/24 they arrive.
And yes, 11/20/24 I email saying they arrived and I want a refund. Want to talk about leaving out information? Talk about being up to mischief… The line they are referring to “All discounted products are final sales and refund for any product purchased with a discount is at the discretion of Citrus Eyewear.” Key point… “refund for any product purchased with a discount is at the discretion of Citrus Eyewear” meaning… “I’ll get you to purchase these glasses, even at a discount, and lose all contact with you. If you ask for a refund, we won’t even reply.”

Not to mention, they still haven’t reached out to me. This review is the most contact I have had with them.

25 oktober 2024
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

TLDR: This order was delivered within the stipulated timeline and we have tracking information to prove this. We cannot share the details here since it has the customer's address, despite the customer lying about facts.

Another review that's very conveniently twisting facts and timelines, if not down right lying about them. The very first email by Shane stated that he has already received the order. That was his first email to us. Our return policy clearly states that if the glasses are damaged/unsatisfactory in any case then we offer a replacement or refund. Shane clearly mentioned that he had not even opened the packaging and simply wanted to return it to us. There are written down return policies that are as clear as they can be. We offer free shipping globally and also cover all import duties to get the glasses to wherever a customer is based, but then you have folks who resort to lying and call things a scam either because they believe their lying tactics won't be caught or the schooling system failed to teach them the meaning of words from the English dictionary.

EDIT 1: Some more lies/intentional manipulation there:
A. "I ordered them, I reached out to them asking for a refund because it had been 3 weeks, then they finally ship them". Shane's first email to us was AFTER he received the glasses. On the day of him receiving the glasses.
B. The return policy that was quoted above very conveniently leaves out the very next sentence which states that all discounted sales are final sales. Someone who read the lines that he quoted would've also read the next line, but leave it out intentionally only and only if they're upto some mischief.

We have issued refunds on several discounted items as well over the last 12 months. Infact I checked the report just before responding to see the refund/return/exchange rate for discounted items and we've issued refunds on 93% of of such cases. If we ship something to you and you tell us it has an issue, or you don't like the fit after trying them on, we will happily give you your money back. If you place an order at a heavily discounted price and we cover a substantial portion of the shipping cost, and all we hear is "I ordered, then changed my mind, take it back", we would like to stick to our return policy in that case.

Betygsatt 1 av 5 stjärnor

Nul, zéro, dont trust them

Je suis ambassadeur de cette marque. Ben je ne le suis plus dès maintenant. Je n'ai pas reçu ma commande, je n'ai aucune nouvelle de la marque et j'attends depuis plusieurs semaines soit un remboursement soit l'envoi de ma commande.

Cette marque n'en vaut pas la peine. J'étais pourtant très heureux de pouvoir collaborer avec elle en tant que traileur en compétition. Je vais aller voir ailleurs.

N'achetez rien ici. Allez voir d'autres marques de confiance

11 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Absolut unseriöses Marketing.

Absolut unseriöses Marketing.
Erst wird mit Multi-Level-Marketing nach einer Kooperation gefragt und nachdem ich abgesagt habe, weil es mir zu unseriös ist und nicht zu mir passt, wird mit gesagt ich sei ja ach so attraktiv und er hätte sich vor niemanden zu rechtfertigen, so könne er die freie Wahl treffen.
Von den Produkten habe ich keinen Schimmer, aber wenn es so schon anfängt, kann dahinter nichts gutes stehen.

17 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ich habe sehr gute Erfahrungen mit den…

Ich habe sehr gute Erfahrungen mit den Brillen gemacht. Bin damit einen Marathon gelaufen und war komplett zufrieden, die Gläser waren nie beschlagen und sie haben schnell von heller auf dunkle Färbung gewechselt👌

29 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Magnifique !!!

Juste top cez lunettes !!!
Je fais du sport outdoor tel que Trail, UltraTrail, VTT et j'avoue que ces lunettes me tiennent trop bien sur le nez! Pas gêne, pas d'irritation donc impeccable !!
Je recommande fortement !!!
Merci Citrus Eyewear !!!!
Marco.

1 oktober 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Buon occhiale

Occhiale che si indossa molto bene. Ottima visibilità, una buona quantità di accessori, che rendono l'occhiale molto versatile. Io li uso nello sport del running e anche nelle riputete a velocità sostenuta, non oscillano, stanno bene adesi e sono talmente leggeri che non creano nessun problema.
Li consiglio volentieri.

2 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience!

Ordered my three glasses (Crusier and 2 Rockrs) and have been very happy with the quality, look and feel. I wear them for everyday use as well as all my outdoor runs. I wore Cruisers on a recent half marathon and have nothing but positive things to say. They’re lightweight, no bounce and the perfect running companion.

1 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy with my purchase

Very happy with my purchase. Bought 2 pairs and got a 3rd for free. Very well priced and comfortable. Also included several lenses for all weather conditions.

23 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Citrus est génial

Citrus est génial !
Je fais bcp de course à pied et j’en ai essayé beaucoup. Elle tienne très bien, sans buée, avec style hyper cool !
Je recommande évidemment de commander chez eux. Délai de livraison toujours respecter et de belles offres attractives.
Merci à citrus pour vos lunettes
B.

1 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Citrus Eyewear sunnies are on point!

I have Brabus and Downhill sunnies which are perfect for both style and performance. I use them for cycling and running, and they deliver every time! The Brabus is sleek and lightweight for everyday wear, while the Downhill stays secure during intense activities, with great glare reduction. Both offer comfort, protection, and style—highly recommend!

22 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I got a pair of sunglasses

I got a pair of sunglasses, and I’m really happy with them. They’re super lightweight and comfortable, so I barely notice I’m wearing them, even during long runs. The fit is snug but not too tight, and they stay in place perfectly. Overall, I’m really happy with them!

5 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great brand

Great brand, wide selection of models! I bought the glasses to use them for training and for running races! Very good product and well made! Above all they do not move while running!

5 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super lunette

Super lunette, teste sur des trail
Lunette léger on les oublie même sur ça tête.
De plus utilise c’est lunettes de soleil au quotidien top.
Je les recommande plus plus plus

9 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Either a scam, or incompetence. You pick.

Do not buy from this company.

I ordered a pair of sunglasses through their ambassador zone on August 1st. The shipment arrived on August 22nd. It was an empty box. I emailed to complain and received an email in 12 minutes, saying they were sorry, that their "automated system" sometimes picks empty boxes and they are not verified. I was assured that a new pair of sunglasses would be shipped in 48 hours. It has been 12 days and I have received no shipment notification, no acknowledgement of any follow-up email, and no refund. At this point, I can only conclude that this is a scam, or the company is so incompetent that they can't handle basic customer service. Don't bother with them.

Update Sep 26: just figured I should update that unsurprisingly, I have not received a refund as of this writing as promised in the response below.

2 september 2024
Omdöme utan inbjudan
Logotyp för citruseyewear.com

Svar från citruseyewear.com

Hi Kyle,

Holding products at warehouses, shipping them to a customer (even if you received an empty box, it was shipped to you using USPS so there were costs involved), and then refunding then the amount (more on this later) cannot possibly be a scam. If someone concludes otherwise, we honestly cannot help it.

Like you mentioned we responded right away to your email, following which we did a manual inspection of the warehouse and found a couple more units of the same model missing the glasses from the boxes. We therefore organized a thorough inspection of the entire stock of those glasses, which usually takes around 7-10 days. As I can see the process is still not over and will take a few more days.

We received your follow up email at midnight last night and we woke up to see this review posted a couple of hours after your email that was sent at midnight, hence we couldn't write back to you right away.

Since we aren't able to shop out your sunnies right away we're happy to issue a full refund. That's someone you also mentioned in your email and we think that's a fair ask. You'll see the refund hit your account in the next 7-10 business days.

Regards,
Andrew
Customer Support Head
Team Citrus

Betygsatt 1 av 5 stjärnor

Damaged glasses in less then 10days of use

I bought three pairs of glasses, and after two weeks of use, the Cruiser model started to fall apart—the edges began to peel off. This happened back in June, and now, three months later, I still haven’t received any response from them, whether it’s through customer support, Instagram, or anywhere else. There’s simply no reaction. Glasses that cost 90 euros shouldn’t behave like this, and I expect either a replacement or at least some form of compensation or improvement. The glasses got damaged after just 10 days of use.

10 juni 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer