I'm staying at a holiday park and used the washing machine on site and the machine went out of order whilst our clothes were in there and got stuck. The customer service agent Millie was very rude and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The dryer was faulty and I contacted Circuit Laundry on friday night to report the fault. Great and prompt response from the team the next morning - I am getting a full refund and the machine is going... Se mer
Företaget har svarat
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Se mer
Företaget har svarat
Excellent customer service. Shout out to Sophia who helped me to sort out a refund very very promptly.
Företagsinformation
Skrivet av företaget
Circuit is the UK's market leader in managed laundry providing high-quality services.
Kontaktuppgifter
Halifax Road, HX6 4AJ, Ripponden, Storbritannien
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolute joke
Overpriced, machines steal your money and don’t bother calling if there’s a problem with a machine because they’re rude
5 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Belle,
I am sorry to hear that you feel this way, this is not the experience we want for our users. Please reach out to care@circuitgroup.com so we can investigate this and look into how we can help improve your experience.
Thank you, Isobelle.
Had a quick and easy fix by a very…
Had a quick and easy fix by a very helpful person tee-jay today.
5 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to see that Tee-Jay was able to assist you with your query.
Thank you, Isobelle.
Good customer support
Machine had a fault while it was in operation so I messaged support using the app and Helen was able to help my solve by problem to give a full refund, Great Help!
4 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon Charlie,
Thank you for your great feedback for Helen! Please reach out to care@circuitgroup.com and let us know how we can make this a 5 star experience for you in the future.
Thank you, Isobelle.
I reported a bug
I reported a bug, The staff is helpful to solve the problem,His name is tori, I feel so happy the bug was work out.
4 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Jimmy,
Thank you for taking the time to write a review. It is brilliant to see that Tori was able to assist you with your app query.
Thank you, Isobelle.
Bad machine good CS
The machine kept breaking down, but Tori the costumer service has been really helpful!
4 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Jason,
Thank you for taking the time to leave a review. It is great to see that Tori was able to help you with your query. Please reach out to care@circuitgroup.com and let us know how we can make your experience 5 stars in the future.
Thank you, Isobelle.
Helen helps mea lot.The dryer machine…
Helen helps mea lot.The dryer machine was not working to dry my clothes。Helen helps me to refund
4 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Zirun,
Thank you for taking the time to leave a review. It is lovely to read that Helen was able to help with your dryer query and process your refund.
Thank you, Isobelle.
Excellent customer service from Beth
Excellent customer service from Beth. Quick and efficient.
4 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Osaro,
Thank you for taking the time to leave a review. It is brilliant to read that Beth was able to help resolve your query and provide a great customer experience.
Thank you, Isobelle.
Thank you Tee-Jay
I had issues with the washing machines at my university, Tee-Jay was very helpful and polite throughout and helped resolve my issues.
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning,
Thank you for your great 5 star star review for Tee-Jay. I am glad to hear that he was able to help resolve your issue.
Thank you, Isobelle.
I had a problem with one of the washers…
I had a problem with one of the washers so I spoke to Tori who was very helpful and she refunded my extra money that I had to pay for a faulty machine. She was so helpful
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Sheila,
Thank you for taking the time to leave a review. It is great to read that Tori was able to help with your machine query.
Thank you, Isobelle.
Answers are direct in times of need and…
Answers are direct in times of and customer service is amazing.I spoke with Tori today because I needed a refund and she provided detailed replies and recommendations that could ease my situation in the future.
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon Aminata,
Thank you for taking the time to leave a review. It is lovely to read that Tori was able to help with your query and get this resolved for you.
Thank you, Isobelle.
Remarkable Tori
Tori was really helpful. She was quick to respond, and helped me solve my problem within minutes!
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon Huzaifa,
Thank you for taking the time to leave a review. Your feedback is valuable to us and we will make sure this is passed on to Tori.
Thank you, Isobelle.
Smooth communication
Smooth communication, was refunded for a washer that I had payed for that had no water in it. Thank you Tori.
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Sam,
Thank you for taking the time to leave a review! It is brilliant to see that Tori was able to help with your washer query.
Thank you, Isobelle.
Tori solved the problem very quickly.
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon,
Thank you for taking the time to leave feedback! It is great to read that Tori was able to help resolve your query quickly.
Thank you, Isobelle.
Thanks for the help Tori!
Ran into some trouble with my phone number verification and Tori from customer support was incredibly helpful and patient with my situation! :)
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi,
Thank you for your review, I will make sure your feedback is passed on to our support team. We are glad to hear that we were able to provide you with a great customer experience while speaking to our team regarding your query.
Thank you, Isobelle.
Tee-Jay was very helpful this morning…
Tee-Jay was very helpful this morning dealing with my issue.
3 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to read that Tee-Jay was able to help with your query this morning.
Thank you, Isobelle.
Transferring money between apps is…
Transferring money between apps is really fast and convenient.
2 februari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Erika,
Thank you for taking the time to leave a review. It is brilliant to hear that you have had a positive experience when having your balance transferred between apps.
Thank you, Isobelle.
Jamie Silcox - a great asset to Circuit Laundry
Jamie Silcox is our customer relations manager for the launderettes here at Lancaster University. He is always unfailingly friendly, positive, and super responsive to emails/calls. Since working with Jamie, any issues with my launderette have always been resolved usually within 24 hours, and we are providing students with a much better experience as a result. Jamie has recently assisted with adding some accessibility features to a launderette on campus - a time-consuming job which he did gladly, and when the student requested some further works he was back within a couple of days to take care of that as well. Superb service, always a pleasure to see him!
30 januari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Stephen,
Thank you for taking the time to leave a review following on from Jamie's visit to site last week. It is lovely to read about the positive impact one of our Site Performance Managers has had on site and that they have gone above and beyond to ensure that the machines are accessible for all the students.
Thank you, Isobelle.
Helpful and kind staff
I had a problem with one of the laundry machines in my student accommodation due to there being a malfunction with the machine. Thankfully, I rang them up and was helped massively by a girl called Ellie who was very kind and helpful and the problem is getting sorted on Monday thanks to her.
31 januari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon Louis,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced an issue with one of the machines on site but it is great to see that Ellie was able to help with your query.
Thank you, Isobelle.
Craig at The University of Nottingham
Craig at The University of Nottingham was a great help, i wouldn't have got my laundry done without him.
29 januari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Andrew,
Thank you for taking the time to leave a review. It is lovely to read that Craig was able to assist you with your laundry and provide a great customer experience.
Thank you, Isobelle.
Not accessible
This app is not accessible for visually impaired. The customer service is understanding of my circumstances but has no solution. Unable to topoff without assistance. Unacceptable
27 januari 2026
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Smith,
Please reach out to care@circuitgroup.com and confirm the site where you are using the machines. We would like to help put a plan in place to make this system accessible for you as we have done at other universities.
We look forward to hearing from you.
Thank you, Isobelle,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.