I'm staying at a holiday park and used the washing machine on site and the machine went out of order whilst our clothes were in there and got stuck. The customer service agent Millie was very rude and... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The dryer was faulty and I contacted Circuit Laundry on friday night to report the fault. Great and prompt response from the team the next morning - I am getting a full refund and the machine is going... Se mer
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I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Se mer
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Excellent customer service. Shout out to Sophia who helped me to sort out a refund very very promptly.
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Företagsinformation
Skrivet av företaget
Circuit is the UK's market leader in managed laundry providing high-quality services.
Kontaktuppgifter
Halifax Road, HX6 4AJ, Ripponden, Storbritannien
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
If you face any kind of problem just contact to circuit team they will definitely help you.
I got problem with money that I have refilled into my account and connected with circuit team and they helped me with it within a minute and got my problem solved next 2 minutes. That was very quick. I am really happy with you laundry service as we as customer care service.
18 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Kiran,
Thank you for taking the time to leave a review and share about your experience speaking with our customer service team. It is lovely to see that you had a great experience using our services and also when speaking to our team.
Thank you, Isobelle.
Fast and efficient service from Sully
18 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning,
Thank you for your lovely feedback about Sully one of our customer service agents. It is great to see that he was able to assist you.
Thank you, Isobelle.
Helena helped me get my refund really…
Helena helped me get my refund really quickly which was useful. Good experience overall
15 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon,
Thank you for taking the time to leave feedback. It is lovely to see that Helena was able to quickly resolve your query and provide a refund.
Thank you, Isobelle.
Able to get quick respond from helpdesk…
Able to get quick respond from helpdesk after having issues with the dryer
15 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is great to read that our customer service team were able to assist you with your query.
Thank you, Isobelle.
Svar från Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to read that Ellie was able to assist with your query.
Thank you, Isobelle.
Sully helped me out quickly and…
Sully helped me out quickly and efficiently
12 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Arushi,
Thank you for taking the time to leave a review. It is great to see that Sully was able to help solve your query quickly.
Thank you, Isobelle.
Had to talk to two different people
Had to talk to two different people, Ariz the second guy was super helpful but the first guy Sully/Solly was so slow and then disconnected me from the live chat while I was walking to the laundrette to get the info he wanted. Man wasted a solid half hour of my day with how slow he was
12 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Abraar,
Thank you for taking the time to leave a review. I am sorry to hear that you had some difficulties when communicating with our team but I am happy to read that Ariz was able to assist you. Please reach out to care@circuitgroup.com so we can investigate this further.
Thank you, Isobelle.
Spoenn with Sully from customer…
Spoenn with Sully from customer service, resolved the problem, addressed the issues and concerns. Easy and friendly chat sevice on circuitgo.
12 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon Sam,
Thank you for taking the time to leave a review. It is great to read that Sully from our customer service team was able to help resolve your query and provide a lovely customer experience.
Thank you, Isobelle.
Svar från Circuit Laundry
Hi Tracy,
Thank you for your lovely 5 star feedback.
Thank you, Isobelle.
Avoid circuit laundry at all cost..
Avoid circuit laundry at all cost..I used the laundry machines and the clothes came out Damp.. Customer services are not helpful.
1 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon,
I am sorry to hear you feel this way about Circuit Laundry. This is not what we want for our customers. Please reach out to care@circuitgroup.com so we can look into your drying query.
Thank you, Isobelle.
Over charges for machines that are…
Over charges for machines that are always breaking and dryers that half the time leave your clothes sopping wet. Absolute rip off, would rate lower if I could.
6 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Keira,
I am sorry to hear that you feel this way about the machines in your laundry room. Please reach out to circuitgo@circuitgroup.com so that we can look into your query further and see how we can improve your experience in the future.
Thank you, Isobelle.
Customer service is great
Customer service is great, I spoke with Sophia today as I needed help with a refund (my own fault, not the machines). She was absolutely great, and got the problem sorted within minutes. 4 stars because I have had some problems with the machines in the past, but generally they’re absolutely fine, and terminal use is definitely the easiest.
6 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Leah,
Thank you for taking the time to leave a review. It is lovely to see that Sophia was able to assist with your query and that you find the payment terminal easy to use.
Thank you, Isobelle.
Bad wash but good customer service
The service itself is overpriced and the clothes are honestly never washed or dried well. But the customer service is great! Beth helped me get refunded for a faulty wash and dry, since I got charged but the machine didn't start. Thank you!
5 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Hi Ana,
I am sorry to hear that you feel this way about the wash and dry services in your accommodation. Please reach out to care@circuitgroup.com so that we can investigate this further.
It is lovely to read that Beth was able to help with your query when reaching out to our team.
Thank you, Isobelle..
Svar från Circuit Laundry
Good morning Titto,
Thank you for taking the time to write a review. It is great to see that Sully was able to help quickly to resolve your query.
Thank you, Isobelle.
Fast and efficient service
I used the live chat option to contact Circuit and got through to Beth. She responded promptly, and provided me with the information I needed. Her communication skills were amazing and response time was fast. Excellent service rendered.
5 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Marie,
Thank you for taking the time to leave a review and sharing about your experience speaking with one of our customer service team. It is lovely to read that Beth provided such great customer service and that her communication skills were amazing.
Thank you, Isobelle.
Great support
Ariz helped me very quickly and solved my query almost immediately. Great service 👍
4 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good afternoon Jake,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Ariz made such a great impression and was able to help resolve your query.
Thank you, Isobelle.
I was connect with Sully
I was connect with Sully. Extremely professional and provided me a quick response. Mich appreciated.
Thank you Sully for your help and understanding.
3 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Parvez,
Thank you for taking the time to leave a review. It is lovely to read that Sully provided such a brilliant and professional customer experience for you.
Thank you, Isobelle.
Great customer service
Customer service was great. I talked to Curtis for a request to transfer my credits from old circuit laundry app to the new circuit go app. The conversation was smooth and straight to the point without any delay.
3 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Vatsal,
Thank you for taking the time to leave a review and sharing your thoughts. It is great to read that Curtis was able to help with your balance transfer query.
Thank you, Isobelle.
Do not pay through the app unless you’re comfortable risking your money.
Do not pay through the app unless you’re comfortable risking your money. I attempted to contact support multiple times both by email and through the app but kept getting a “try again later” error. It took several days before I was finally able to reach someone. When I did, Anna informed me she couldn’t issue a refund due to their 48-hour reporting policy, despite the fact that I had made multiple attempts to get help within that time frame.
This experience was extremely frustrating and the support slow and unhelpful. I would not recommend using Circuit and suggest choosing any other laundry service.
29 november 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Kimberly,
Thank you for taking the time to leave a review. I am sorry to hear that you have had difficulties when trying to contact our customer support team regarding your query. Please reach out to care@circuitgroup.com so we can discuss this further and look how we can resolve this.
Thank you, Isobelle.
Great chat support
I had a bit of difficulty in starting my machine but Finley from the support chat guided me on the exact steps I needed to follow
1 december 2025
Omdöme utan inbjudan
Svar från Circuit Laundry
Good morning Melissa,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced some difficulties when trying to start a machine but it is great to see that Finley was able to assist you.
Thank you, Isobelle.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.