Churchill Living Omdömen 

The security at our retirement flats does not exist. People are wandering around the gardens at will. Coming into the car park and using it as a toilet. Going behind and into the rubbish shed to deal drugs. Our lodge manager has been brilliant but the management above her have not been helpful in trying to secure the complex. Apparently we are not allowed to have cctv here although we are not told why.

This has been going on for a year and a half and yet again i am confronted inside the rubbish shed by drug dealers. This is not safe or secure. I have reported to the police and they agreed that cctv would stop it. Drug users do not want to appear on camera and this is why they come here. Nothing has been done. I did not think i would have to act as security for the premises. Perhaps you could explain what measures you are.putting in place for the area around and in the rubbish shed and when.
I am in the process of contacting the press, police, councillors , mp and your ceo by email in the next few days perhaps one of them will help I requested a fob for the front door 2 years ago as i have a dog and have to go out in the dark I STILL havent received one in all that time the company who supplies them cant get them !!!!! Really. The charges are high enough. Also how are you going to stop the men using the garden as a toilet.

It's now January and still nothing been done for security to the rubbish shed. New rules popping up that nobody has ever heard of before. Churchill was not my first choice and I really regret buying a flat here would not recommend.

Aimee worked tirelessly to ensure that the sale of my mum's house went through. Thee were unforseen issues which she worked with other agencies to overcome. Even when mum moved into her new flat at Riverain Lodge, Aimee continued to check in with her and ensure that she was involved in activities.

I have stayed in the guest suite at Goodwin Lodge, Deal on many occasions to visit my sister who is a resident. The suite is always beautifully presented, cosy and warm. Thanks go to Sharon who is the office manager there, as well as ensuring a high standard in the suite she is unfailingly very pleasant and a very helpful person. What a lovely place to stay, the location is great.

We had a most helpful agent Aimee Clist who walked us through the whole experience of purchase. She advised us to use the Churchill house move facilities, solicitors and removal. The process was very smooth and we were kept informed quickly at every stage of the move. It made our move fairly stress free and we can’t recommend it highly enough..

After years of stained and disintegrating ceiling tiles being replaced, and over painting with stain blocking paint.
In 2021 a new lodge manager had a roof survey carried out and independant quotes were obtained to solve Churchill Livings defective leaking roof since construction. Quotes were around £23,000.
Notably with a 20 year product guarantee.

Attempt was made to claim from the NHBC 10 year build insurance but this failed as had been previously reported when it should have been dealt with by Churchill Living!

Following further disrepair and a sham S20 process. This year unconfirmed works were carried out by VMR Construction Solutions contractor who comes up on Google search as a Construction Director for Churchill Living!

Leaseholders service charge funds have now been charged around double (£46,000) the 2021 independant quotes
(Plus another 10% to Churchill Estates Management for Section 20 (non)compliance)!

Aside that VMR Construction Solutions does not appear to provide any product guarantee.
An experienced Churchill Living construction director who specialises in construction solutions may have been the best person to (hopefully) solve their substandard and defective leaking roof.

But Churchill should be paying themselves, not leaseholders paying double independant quotes!

We must thank Carol for making our stay at Clare Lodge, Cowbridge, absolutely perfect.
We have been before and the place is always spotlessly clean, the room is beautifully laid out and there are no shortage of "extras"! This time there was a wonderful array of toiletries to choose from. She goes above and beyond to make our stay feel like a holiday. Thank you again Carol, we look forward to seeing you again soon.

Had an appointment to view apartments yesterday and was most impressed by the sales exec Gemma Wordley found her to be very efficient and knowledgeable,kind and compassionate nothing was too much trouble.Not made a decision yet but was still very impressed.

Friendly, helpful advice from Aimee at Riverain Lodge, Taunton. Taking time to show me around without any pressure, and sitting to chat over a cuppa, answering all my questions.

As a new owner/resident of Croft Lodge in Aldridge, I am very happy with my whole new lifestyle. The lodge manager is very helpful, and the apartments and the development are lovely. Very convenient for the local shops and local transport.

As a contracted cleaner working at Jubilee Lodge in Fleet, I’ve had the pleasure of spending a lot of time in the building and getting to know the environment and people, and I can confidently say it’s a wonderful place.
Tracey, the Lodge Manager is incredibly welcoming, supportive, and approachable. Her friendly and professional attitude sets a really positive tone throughout the whole lodge.
The apartments themselves are bright, spacious, and thoughtfully designed. It’s clear a lot of care has gone into making them both comfortable and practical for the owners, with lovely layouts and plenty of natural light.
I’ve also found the owners at Jubilee Lodge to be genuinely kind and friendly, always ready with a smile or a quick chat!
All in all, Jubilee Lodge is a warm, well-managed, and beautifully maintained place.

We at Neville Lodge, Peacehaven have now received letters increasing our service fees due to an error at accounts, backdated 2 years!
We have 28 days to pay or face interest!
Seriously this company is NOT customer facing in any of the 10 complaints raised with CL or CEM.

I will write again to the CEO and MD the McCarthy brothers who claim this family company is run to the highest standards.
Maybe this time they’ll reply directly - I won’t hold my breath.
Still no resolution to the multiple complaints raised formally in April 2025 - 6 months. Very customer focused!

Despite your assurances, still no reply or explanation received. A whole week of causing concern to a group of 30 + elderly owners who invested in your marketing promises! Shame on you!

My husband & I recently stayed overnight at your Chartwell Lodge, Tunbridge Wells, the lodge manager was particularly welcoming & friendly. It was a very comfortable room with the added bonus of lots of parking spaces unlike our own location, where parking can be a real issue.

Their manager Mel is amazing and has been great help to our family throughout our experience here with our family. She goes above and beyond so kind and friendly. Don't know what we would have done without her.

I have greatly enjoyed my three night stay in the guest suite at King Edgar Lodge, Ringwood whilst visiting a friend who lives there. The whole building is impeccably clean and most welcoming. The guest suite is absolutely beautiful with lovely furnishings. It is exceptionally clean with a lovely attention to detail. The bed is extremely comfortable and the whole ambiance is peaceful and inviting. It is clear to me that the manager, Sue, goes above and beyond to ensure guests feel comfortable and at home and she obviously takes great pride in her work. I enjoyed my visit so much that I am looking forward to returning. Thank you for such a lovely visit.

There are a number of compliments that could be levelled at our Lodge Manager Nick, but for me the biggest one is his knowledge and expertise with technology. Any mobile phone or computer issues he’s the man , ace with tv and dvd also. Oh and he does great posters too.

I am the postman at Saint Nicholas lodge kings Norton, Lisa price the manager has always made me feel welcome and always very friendly, most of the residents know me there because of her and she is very helpful.

The entire experience of moving mum was exceptionally professional. The staff Mandy and Helen are exceptional assets to the business. It is clear they care about what they do.

The process of moving was smooth. Mum is so happy here and the move has changed her life for the better. She is very happy and therefore we’re very happy.

Moved my mother into Riverain lodge in Taunton, everything went very smoothly on the day. Thank you to Aimee and Helena for making mum feel very special and welcome. It was not he smoothest of Home exchanges (out of Churchill's control), however Aimee remained very positive to ensure that mum would be able to move in.

Once again our sales manager Julie Burton organised a fabulous afternoon inviting the Kidlington Choir into the Lodge to entertain us also a sing a long for us to join in ,to finish the day with Refreshments.The choir go around to all the local amenities in Kidlington & said this was the best they had attended & felt so welcome by the friendliness of us residence,Thank you Julie you never disappoint us,we are know looking forward to Macmillan get together next week.

Our problem that I wrote about previously has been resolved.This is thanks to our manager Steve Waite and some help from the area manager. A big thank you to you both.