Churchill Living Omdömen 

We had a fabulous 2 night stay at Chelmer Lodge in Chelmsford over the weekend. The guest suite was clean and warm. The Lodge manager Nicola was very welcoming and nothing was too much trouble.

Aimee gave us a tour of Riverain Lodge. Aimee was an excellent guide - informative and friendly.
We were most impressed with the facilites and apartments in Riverain Lodge and we intend to buy in the future.

I am writing this for a friend who has recently moved to Burlington Lodge. Whilst the whole concept is to offer a smooth transition to a retirement home there are issues.For a one bedroom flat the hot water tank is exceptionally large therefore very expensive to run especially as lodge manager advised to leave on at all times. I found the monthly newsletter hilarious from the teabag thief,the non toilet flusher and heaven forbid the battery snatcher,you are not dealing with children!! I would want a full breakdown of the service charges as always Churchill are on a win win, whilst at first Churchill appear competitively mid range you multiply by 30 plus flats things such as gardening and cleaning horrendous If you just want a relively worry free mode of living not worrying about depreciating value of property great.

Following a stay in the guest suite at Knights lodge, Lymington,I wanted to share how spotlessly clean well stocked, and comfortable the guest suite was.
Sharon the lodge manager was professional and efficient in handling the booking and is obviously very proud of Knights lodge as this is reflected in the luxury standard of the guest suite.
Knights lodge is in a fantastic location, walkable to the vibrant town centre and a great base to explore the New Forest.
Looking forward to visiting again.

Review of Churchill Living - Eveshem
Stayed as a guest of a dear friend who has recently made this establishment her new home.
Such a beautifully designed & elegantly decorated place. Private, quiet & spacious with everything you need from the attentive and effervescent Dawn, Churchill Living's manager.
The town of Eveshem provides walks, lively shops and attractions, especially the old Benedictine Abbey.
Thank you to Dawn & Jo for your welcome. We have had a delightful few days. We are so happy to know that our friend has found a place she can truly call home.
Christina & John O'Flynn (Ireland)

Neville Lodge, Peacehaven.
I will award one star but that is for the concept of Churchill which is a good idea.
However the execution and management leaves a lot to be desired. The building is substandard in quality of build, examples being pointing blowing out from an area of brickwork, the entrance door panels are often faulty as well as as the Careline panel, minimising security, and many others.
the value of the flats is now less than 50% of purchase price.
advice to potential owners, buy second hand to get a better deal.

Chantry Lodge is just a great place to be! From the friendly community, the convenient location in Andover town, and the hospitality provided by Michael our manager, there is always something to look forward to living here. The only mistake I made is that I should have moved here sooner!

Paddock Lodge I am an owner here and we had a fabulous summer party with excellent music, pimms and ice creams and lots. . of lovely new faces who came to visit. We always have really lovely events here always something to look forward to. SUE

OUR WHOLE EXPERIENCE WITH CHURCHILL HAS BEEN EXCELLENT, FROM EVERY PERSON WE HAVE DEALT WITH.
ALL DEPARTMENTS HAVE GUIDED US THROUGH THE MANY PROCESSES INVOLVED WITH BUYING AND SELLING OUR PROPERTY. THIS COULD HAVE BEEN VERY STRESSFULL FOR US, BUT THE STAFF AT CHURCHILL HAVE BEEN ASSISTING US WITH COURTESY AT EVERY STAGE. WE ARE ALMOST THERE NOW AND EXCITED AT THE THOUGHT OF OUR MOVING DAY.

I felt looked after from start to finish of the moving process. Gemma (Sales) and Silke (Lodge Manager) could not have been more helpful with support, advice and availability. They introduced me to existing residents, who were all very friendly, explained the moving process, the guest room booking, and helped with minor problems such as setting the water temperature and letting in someone to measure for blinds before I moved in.
Jackie from Move Assist was brilliant at helping me manage the transition from a four bedroom house to a one bedroom apartment, deciding what to take and what I wouldn’t need, and how to pack up.
Very pleased with how smooth everything was and very happy in my new home.

I was made to feel very welcome and treated in a professional and kind manner. The apartment was to a high specification and on the day of move spotlessly clean. Jackie and Beverley, the Churchill representatives were extremely helpful and made me feel welcomed. On the day of the move their support was exemplary. I am very pleased with my Marlow apartment and the overall service provided by Churchill’s.

Trust Pilot One.
Just one reason why you should think hard before you purchase a Churchill retirement apartment.
Churchill Living, control the management of the buildings via C.E.M.
When a Lodge Manager is appointed, the residents have no say in the matter, and we are not asked for opinions during the trial period even though we pay the wages.
This is what we have to put up with.
L.M. installed plug in air fresheners, listed as a fire hazard by Churchill, throughout the building.
L.M. carried out an emergency light test then leaves for Christmas holiday without putting them back on.
L.M props open a fire door with a chair due to magnetic closer problem, then unlocks a fire door to leave free swinging despite ‘Keep Locked’ sign.
Following a dispute over smelly sticks on stair well, LM placed a strong smelling air freshener, clearly labelled ‘keep away from heat’ hidden on top of a stairwell light fitting.
Comment from Regional manager was “ can you return the air freshener to the L.M. please”?
No chance, retained as evidence.
Emergency Light with red warning light was left for more than a week before it was pointed out to LM who eventually took action. This should have been spotted on daily walk through.
Damaged electrical junction box with exposed wires pointed out to LM. This was a plastic junction box fitted on concrete at the edge of the car park. Had been run over and broken more than once. Repaired 6 weeks later.
Smoke vents opened by LM on a Thursday morning and left open over night and all day Friday and still open when LM went home on Friday evening. Careline notified at 17.15 on the Friday. LM arrived Sunday morning to close them and accused a resident of leaving them open.
But of course, a Churchill employee can do no wrong so yes, she still works here and not one apology given for all the faults, accusations and errors and even promised reports never arrive. Yet we, the residents have to pay for this.
Is it not time that Churchill provided a level of management that has some knowledge of safety for residents? Further to this review and following the response from Churchill. I would suggest that the person who responded should really get all the true facts before they accuse people of giving abuse.

The prospect of moving to retirement living was very daunting for my mother-in-law, but Churchills, and especially Lisa Paulley (sales executive), were extremely helpful and explained everything to us comprehensively. We had a few blips along the way, none of which were down to Churchills, but Lisa dealt with them all and made the whole moving process as easy and pain free as it can be. She was always accessible by phone or email and if a query couldn’t be answered immediately it was looked into and feedback given straightaway. Lisa was approachable, considerate, understanding, friendly and fun every step of the way. We had lots of questions and were in regular contact so we certainly tested her!
The lodge itself is a new build and we were kept fully informed of progress. The individual apartments are very well thought out, with an easy to use panel system for contacting the lodge manager, other residents or the helpline. A communal area provides a friendly and safe socialising environment.
We are very impressed with our Churchills experience and cannot recommend highly enough. The cherry on the cake is how happy mother-in-law is in her new home. Thank you everyone, and Lisa Paulley in particular!

Here, at Blenheim Lodge in Amersham, we have a new Lodge Manager. Kate is still in her probationary period, but she is proving to be a very valuable kingpin. Things get done very promptly and efficiently; she keeps us all informed about on-site contractors; she is always available for a quick chat; she spends time with those who need it; and she is always smiling and friendly.
Blenheim Lodge is 20 years old and there are 30 apartments. Some have 2 bedrooms, most have 1, but no two apartments are identical. It's and element of individuality that I appreciate. A 20 year old building tends to start to produce more problems, but I think it's doing well. However, the small car park may produce issues.
We don't have a monthly meeting, but we do have a weekly coffee morning that Kate attends. Once she has settled in a little more, she intends to produce a newsletter.
I have only been here since the beginning of April, but I have been made most welcome. I have asked lots of questions of the other residents and received very useful answers.
Churchill itself is slow. I have yet to receive my service charge - I have called twice but I have yet to receive a call back. The Area Manager Tony was here for a budget meeting and he was able to answer most of our questions. On Monday my boiler had to be replaced by Gledhill, who were great, but that expense may have wiped out the service charge money - we'll see.

Churchill has now been managing Waterford Court for just on a year, it hasn’t been without problems due to them inheriting a culture that needed a lot of work. One year on we are now starting to see improvements, yes we still do not have a permanent lodge manager but from a personal point of view this has not been a significant problem as Paul King our Area Manager supported by Frank Keenan has ensured that if anything we are being provided with a better service than previously.
So just to say thank you and please keep up the good work, the last couple of months have felt like a breath of fresh air, hopefully our new Lodge Manager will ensure we can continue to rate Churchill Retirement highly.

Cooper lodge Frinton On Sea
My wife and I moved to our Churchill living apartment 5 years ago. The development consists of 40 self-contained apartments in a good location, just over 5 minutes’ walk to the seafront. A pharmacy, and a Doctors Surgery are also very close by, and Connaught Avenue, Frinton’s shopping street is also in walking distance. Frinton itself is a lovely place to live, and has just had good reports by Which magazine and also in a recent Times newspaper article.
The Owners have regular social activities arranged by the Social Committee such as Coffee Mornings, Keep Fit, Bingo, Quiz Nights and Knit and Natter, all are friendly here. People join in as little or as much as they want to. There is a lovely guest room for friends and relatives to stay when visiting.
Cooper Lodge has a lovely garden well maintained by some fantastic gardeners. Our windows are regularly cleaned on the outside, and the cleaners keep the owners lounge and communal areas spotless.

Andrews Lodge in Lymington. Visited and used the guest suite as our friends who are residents were getting married. The whole place was an absolute delight to be in. Ty n e guest suite was large and spacious with comfortable beds big fluffy towels with tea and coffee facilities. Our friends flat is delightful and they are very happy there. The lodge manager Jo was lovely nothing too much trouble and went above and beyond the call of duty to arrange our friends residents drinks in the lounge a few days before and then made all the cup cakes for the wedding.

In April, my Mum had a serious fall, cracking her ribs and cutting her head open. She pressed her emergency pendant several times but got no help as she wasn’t close enough to talk to Careline through the intercom. My Dad, who has advanced dementia, tried to talk to them but they ignored him. Eventually, in desperation, Dad dragged Mum to the intercom. They promised to send an ambulance immediately.
Luckily my sister arrived and she was also reassured an ambulance was on the way.
THEY SAT UP ALL NIGHT AND NO HELP CAME!
The next morning, my sister called 999 and an ambulance arrived in minutes.
Churchill have denied they did anything wrong!
This was meant to be a place of safety for my parents and it has been anything but.

My mum had a bad fall and pressed the Churchill provided careline emergency call. They called an ambulance but sent it to the wrong address because their records were not up-to-date. Then they cancelled the ambulance, failed to do wellness checks, called another ambulance, and then later failed to follow-up with my mum for several days.

After we complained their response contained misstatements about timing - including providing us with a log of calls that was not complete, lies about the home manager being on holiday and general obfuscation.

The care centre manager actually had the confidence to tell my sister that she "only looked after the building" and that the residents "weren't her problem."

We'd have moved my mum but the secondary market value for these properties means taking a huge haircut on the price. Sold at 400k, and now worth no more than 350k 3 years later. Only idiots build property that goes down in value.