The Chuckling Cheese Company Omdömen 

12 223
•
TrustScore 3.5 av 5

3,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Third time ordering from Chuckling Cheese. This time ordered a build your own box for son's birthday present. Perfect delivery, from the confirmation notification of despatch from Chuckling Cheese to... Se mer

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Betygsatt 2 av 5 stjärnor

First thing you notice with your santa's boot cranberry cheddar is the thickness of wax covering way to much so getting less cheese for your money secondly the wax is right on the cheese no protectiv... Se mer

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Betygsatt 4 av 5 stjärnor

I do enjoy your cheeses. I have ordered from you before and will again but never during summer months as the ice pack is always melted even in October so I do worry about the cheese life. I know they... Se mer

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Betygsatt 3 av 5 stjärnor

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver. Sister contacted company by phone on 18th June to find out what happened... Se mer

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Företagsinformation

  1. Delikatessbutik
  2. också i
  3. Chokladbutik
  4. Ostbutik
  5. Ostproducent
  6. Presentbutik
  7. Ölbutik

Om The Chuckling Cheese Company

Skrivet av företaget

The Chuckling Cheese Company | Great British Artisan Cheese

A family-run artisan cheese company based in Skegness, Lincolnshire UK - The business was started in 2012 by husband & wife, Stuart & Emma Colclough. It was later incorporated as The Chuckling Cheese Company Ltd in 2015

The husband and wife duo, Emma and Stuart Colclough set out on their cheesy adventure hosting market stalls at local events around the United Kingdom. During this time is when the cheese team began to grow and soon become notorious for Flavoured Cheddar and our widely developed range of unique flavoured cheese. Offering over 40 different flavours.

We’re not just a cheese company, we also have a wide range selection of chilli jams, craft beers, vodkas, coffee syrups, fudge bars, sweet meringues, and lots more. In 2016 we opened our first Chuckling Cheese Shop in the Skegness Hildred's Centre, then in the next two years, we opened two other stores. One in Doncaster Frenchgate Shopping Centre and another in Middlesbrough Hill Street Shopping Centre. In 2020, we grew the company further by opening two more shops, in Merry Hill Shopping Centre in Brierley Hill near Birmingham and one in Metrocentre in Gateshead near Newcastle. At our shops, you will find an extensive product offering, such as baked goods, cheese sampling, and a freshly baked cheese toastie.

Visit a shop near you and meet our company mascot, Munchie Mouse.

To this date, we still remain a family-run business that has a wide range of quality products to offer our day-to-day customers as well as Trade and Wholesale Customers, alongside offering a range of Corporate Gifting options.

Visit our website!


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

12 tn omdömen

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3,7

Alla omdömen

(12 223)

454 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Ring stingers pickled onions.Fantastic…

Ring stingers pickled onions.Fantastic my favourite onions. I’ll buy them in tens or twenties ( jars) shame the price has recently increased.
Also last 2 orders I’ve been stung for an extra pound after I’ve already paid. What’s that about?

6 september 2026
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Svar från The Chuckling Cheese Company

Thank you for your review! We are pleased to hear that you love our Pickled Onions!

Regarding the £1 charge, if you could please email us with further details at mailorders@chucklingcheese.co.uk, we will investigate this further for you

Betygsatt 5 av 5 stjärnor

The product is fantastic

The product is fantastic but take off 2 stars for the delivery time, ordered 21st Aug hoped for delivery 22nd Sep. Previous orders have alway arrived within a week. The delay means we have run out of cheese and had to rely on the mice bringing some in.

4 september 2026
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Svar från The Chuckling Cheese Company

Thank you for your review! We hope you will return again soon!

Betygsatt 5 av 5 stjärnor

Very good

I enjoyed my order from The Chuckling Cheese Company it was an opportunity to try some different cheeses and snacks
They were all lovely
I’d definitely recommend them

3 september 2026
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Svar från The Chuckling Cheese Company

That's 'Gouda brie' the best review, thank you so much!

Betygsatt 5 av 5 stjärnor

Delicious cheeses

Delicious cheeses
Packed well
Delivered on time and good communication

25 augusti 2026
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Svar från The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Betygsatt 5 av 5 stjärnor

Bought as a gift

Bought as a gift. Recipient was delighted.

25 augusti 2026
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Svar från The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Betygsatt 5 av 5 stjärnor

Fantastic service and brilliant quick…

Fantastic service and brilliant quick delivery the cheeses are really good with wonderful taste and,they do freeze really well definitely recommend

1 september 2026
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Svar från The Chuckling Cheese Company

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Betygsatt 1 av 5 stjärnor

Bad experience

EDIT - in response to your reply...

An email was sent to you at 13:41 on 20th June, as soon as my item arrived, outlining the issues I had with my order.

In addition to the concerns already raised, I would also like to address the personalised message that was supposed to be included with the Father’s Day hamper — or, more accurately, the lack of this.

As part of the service you offered, I was given the option to have a personal note included. Given that this was intended to be a meaningful and personal part of a Father’s Day gift, I expected it to be presented appropriately.

Unfortunately, the message arrived on a small white sticker that had simply been attached to a discount voucher. The sticker was not straight, and the message itself contained question marks, which made the presentation look particularly poor and unprofessional.

As this was a service that you specifically offered, I expected the message to be presented on a card or, at the very least, on a separate piece of paper. Attaching a small sticker to a discount voucher does not, in my view, provide the presentation or quality that I would reasonably expect when paying for a gift of this nature.

This was purchased as a Father’s Day present, and the way the personalised message was handled was extremely disappointing. It took away from what should have been a thoughtful and personal part of the gift.

I would therefore ask that you take this issue into consideration alongside the other concerns raised in my original email and my review.

As per your reply, another email was sent today. I'll await your reply

Extremely disappointed

The item was supposed to be kept cold, yet it arrived via Royal Mail standard delivery—not next-day delivery and certainly not in a refrigerated or temperature-controlled vehicle. Unsurprisingly, it was not cold when it arrived.

For an item that clearly requires temperature-controlled delivery, this is completely unacceptable and raises serious concerns about whether the product was safe to use.

I also emailed customer service to raise my concerns, but unfortunately my message was simply ignored. The poor delivery service was bad enough, but the complete lack of response from customer service made the experience even worse.

I would not recommend this company and certainly would not use them again. If an item needs to be kept cold, the delivery method should reflect that. Customers should also receive a proper response when something goes wrong. Not only this, the date on one of the cheese was only 3 weeks.

20 juni 2026
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Svar från The Chuckling Cheese Company

Thank you for your review.

We are sorry to hear that you experienced difficulties with your order. Unfortunately, we cannot see any emails from the information provided.

Please email us on mailorders@chucklingcheese.co.uk so that we are able to investigate and resolve this accordingly for you

Betygsatt 5 av 5 stjärnor

Lovely chutney.

Bought the Tangy apple chutney which is a firm favourite in our family. Love it! Product arrived well packaged.

21 augusti 2026
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Svar från The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Betygsatt 5 av 5 stjärnor

Great value and variety.

As a massive cheese fan I have purchased many different varieties of cheese from many producers and have often been left feeling dissapointed. This was not one of those times! I chose the mystery box as I love variety and surprises. When the box arrived I was sceptical as it seemed a little on the small size. I opened it and was amazed by the amount of cheeses in the box and the variety. There were 8 cheeses and 4 chutneys all different and each delicious in their own way. I would definitly order the mystery box again but will also be ordering some of the cheeses I tried thanks to the mystery box.

14 augusti 2026
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Svar från The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, bought itens as a gift, nicely packaged and secure (one was glass jar.of pickle)
Will use again..

16 juli 2026
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Svar från The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Betygsatt 5 av 5 stjärnor

Great service order my cheese's on the…

Great service order my cheese's on the 29th July delivered on the 31st July, i was a bit worried at first after some of the reviews but there was no need. Would use this company again well done and thank you.

1 augusti 2026
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Svar från The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Betygsatt 1 av 5 stjärnor

It won't let me leave zero stars but…

It won't let me leave zero stars but this is what they deserve!
My delivery arrived with the gel pack split and the contents all over the cheese. This wouldn't have been an issue had the parcel not been thrown about so much that the wax was all broken off the truckles exposing the cheese inside to the gel that had leaked out of the packet To compound the issue, the parcel was left in full sun, directly under a sign saying don't leave parcels here - take them to the back door! The wax all melted and the whole lot turned into a slimy, mushy mess that I had to throw away as it was not fit for human consumption. It took 3 tries to wash the gunk off my hands.
When I contacted them and explained what had happened they said if I wasn't prepared to fish the whole sorry mess out of the bin and take photos then they were not going to do anything. Their customer service is non existent and I would not recommend shopping with this company as they don't give a hoot once the money is in their hands.

30 juli 2026
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Svar från The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you may have experienced issues with your order.

As mentioned in our emails, we do require certain information regarding in order to provide you with the appropriate resolution. Without this, we cannot investigate accordingly. If you have experienced issues with your order, we always recommend that you contact our dedicated Customer Service team as soon as possible with photos so that they may assist you promptly.

We can see that a goodwill gesture was provided, despite not having the information requested. If you would like any further assistance, please continue your communication with us via the existing email thread.

Betygsatt 5 av 5 stjärnor

The cheeses were very good but…

The cheeses were very good but disappointed with the size of the crisps at £1.75

7 juli 2026
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Svar från The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Betygsatt 5 av 5 stjärnor

Absoultly deliacous my 3rd order for…

Absoultly deliacous my 3rd order for myself.a very good selection off cheeses.have sone very good offers.really pleased with chuckling cheese company😀

26 juli 2026
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Svar från The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Betygsatt 2 av 5 stjärnor

Failed delivery and poor customer service

Ordered a cheese pack as a gift, on 3rd, first delivery date (express delivery) 8th which I accepted. Delivery date then changed to tbc. After ringing told one item out of stock. Had to phone again a week later to chase up, item now back in stock but no delivery date set, agreed to get it out asap but not advised of new date. Another week later I had an invoice by email so can only presume delivery had been made.
Poor customer service, would not use again.

3 juli 2026
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Svar från The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you are unhappy with your experience thus far. We kindly request that you contact our Customer Service team via the app so that they may assist you accordingly.

Betygsatt 4 av 5 stjärnor

Bought a mystery box

Bought a mystery box. Great value. 8 pieces of cheese although 6 had fairly short dates on-within a month. Plus some other bits. Less variety than last time but that’s the fun of it. Delivery was 8 days late so don’t rely on expected date. Will buy again

15 juli 2026
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Svar från The Chuckling Cheese Company

Thank you so much for your review! We 'swiss' you the best!

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