I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... Se mer
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I bought 3 caps in December and the old company took the money but nothing was delivered. Now, the new company has picked up my order and delivered the closest things they had to what I had ordered. O... Se mer
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... Se mer
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Företagsinformation
Skrivet av företaget
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Kontaktuppgifter
3,8
Bra
183 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely customer service and extremely…
Lovely customer service and extremely quick delivery
10 april 2026
Omdöme utan inbjudan
Amazing service
Amazing service! I’m so happy with my new hat for the races. The new owners are doing this brand justice once more!
13 april 2026
Omdöme utan inbjudan
Linen Cap
Ordered a linen cap online for my husband for the summer, very reasonably priced and great quality. He loves it!
8 april 2026
Omdöme utan inbjudan
I wouldn’t entertain buying from this…
I wouldn’t entertain buying from this outfit.They keep sending me emails that I’m unable to stop because there’s no unsubscribe facility.
As I’ve stated in my review.There is no unsubscribe facility on the emails and having had two bad experiences with Christy’s I wouldn’t recommend or purchase from this business.I would appreciate being removed from your mailing list.
5 april 2026
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Jonathan,
Sorry to hear this—there is an unsubscribe link included at the bottom of every email we send, but we understand it can sometimes be easy to miss.
If you’re still receiving messages, please contact us at support@christys-hats.com and we’ll remove you from our list immediately.
We appreciate you bringing this to our attention and will review how we make the unsubscribe option clearer going forward.
DUE TO CARELESSNESS AND BAD FAITH, A HISTORIC BRAND WAS DESTROYED
I went to the store just before it closed down and then purchased a hat online. The service and hat I received were both extremely disappointing.
25 september 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Gian,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Ordered a hat on the 12th December and…
Ordered a hat on the 12th December and still not received it despite trying to make contact with Christy’s a number of times. Money taken, no hat received = theft!
12 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Mark,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
DO NOT BUY!!!
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived.
Emailed several times but received no reply, not even an auto reply or anything.
Tried phoning but no answer. Theft.
27 januari 2026
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Godfry,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Take the money but dont deliver
Order confirmed on 13 December and then DPD acknowledged they received order details but not received the parcel. I emailed Christys customer service and got an acknowledgement with a 5 day period for dealing, but have heard nothing since (mid January) despite further emails and trying the telephone help line (unavailable). So non-existent customer service.
21 januari 2026
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Antony,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
IMPORTANTE AGGIORNAMENTO
⚠️⚠️⚠️AGGIORNAMENTO ⚠️⚠️⚠️
La nuova società che ha rilevato il famoso marchio in fallimento risulta essere solida e disponibile alla risoluzione dei problemi creati dalla precedente gestione a ridosso della chiusura. É stata necessaria un poco di pazienza ma posso dire di aver ricevuto il mio articolo ed aver recuperato pienamente la mia fiducia.La cura ed attenzione nella risposta alle mie mail e la professionalità nel gestire una difficile situazione ereditata cercando di soddisfare il cliente mi hanno conquistata. Avrò certamente piacere di tornare ad acquistare i loro prodotti di indubbia qualità
_________________________________________
Se ci fosse l'opzione 0 stelle sarebbe adatta.Hanno scritto di garantire consegna entro il 24 dicembre effettuando l'acquisto entro una certa data.
Acquisto 11 dicembre,Etichetta creata il 15 il pacco mai affidato al corriere.Hanno tolto l'opzione di contatto con il servizio clienti,non rispondono alle email e gira poi voce che stessero fallendo.La campagna di promozione che è continuata dopo il black fryday del 28 novembre era quindi un chiaro intento di frode?Non so se riceverò mai il mio cappello,sul rimborso non faccio affidamento visto che non rispondono ed il sito indica che a gennaio sarà rinnovato.Le leggi dell' e-commerce dovrebbero tutelare l'acquirente che lo fa muovere cosa che invece accade di rado.Spero in una smentita o rettifica,almeno avrò una forma di risposta
11 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Federica,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
I ve paid for 3 hats and I only…
I ve paid for 3 hats and I only recieved 2!!! no answer to my emails but they contested my claim on paypal so some motherfu°°°°r does exist for now, I will go to the shop in person and have some fun with the responsible one
19 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Simone,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Items not received/no response
Ordered on 12 December, never received the hats.
No response to repeated emails and no answer on the phone number.
12 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Richard,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Still awaiting refund
Still awaiting refund
I’m extremely disappointed with the customer service from Christys’ Hats. After returning an item, I did not receive my refund and have had ongoing difficulty getting any meaningful response from their customer service team. Communication has been slow and unhelpful, with emails either ignored or met with vague replies that don’t resolve the issue.
For a brand with such a long-standing reputation, this level of service is unacceptable. Customers should not have to chase repeatedly for a refund that they are entitled to. Until this issue is properly resolved, I cannot recommend ordering from Christys’ Hats. Poor after-sales support completely undermines the quality of the product
19 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Mr Thorne,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Robbed of two caps
Robbed of two caps. Order had two caps missing and no refund or replacement has been offered
23 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Brendan,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Really poor
I am in exactly the same position as previous review (Max), only I ordered even longer ago on the 12th Dec. Still not received by DPD, but only too happy to take the money straight away on the 12th. This tells me not a one-off but something untoward going on. A Xmas present someone won’t receive and I too don’t know if I will receive the goods (ever). The website has changed in the last day, to say a new website coming in Jan, perhaps time/money better spent fulfilling orders from customers shopping here in good faith?…Order at your peril :(
23 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Neil,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Items still not dispatched after a week and no response
I placed my order on 14th Dec and got an email to say parcel was dispatched on 16th. However clicking on the tracking link shows that the courier hasn't actually received the package. Today is 23rd Dec and the courier still hasn't received it. Emails go unanswered apart from an automatic answer back which basically says they might take five days to respond and any chasers will be put to the back of the queue again. Not a great way to treat customers. I have no idea whether I will actually receive the items ordered. Definitely no chance of getting them for Christmas as intended. I am still keeping my fingers crossed for an actual delivery at some point but who knows.
14 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Max,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
They have gone onto liquidation but are…
They have gone onto liquidation but are not pointing this out on their website. I returned two hats and have had an e-mail to say I’m unlikely to get my money back from the liquidators.
15 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Appalling customer service
Appalling customer service - I’ve been waiting for a refund for around a month now, having received an email estimating it to take 7-10 days to reach my account nearly a month ago. I’ve emailed 3 times with no response (they say it’ll take up to two days!), and have tried ringing with no answer (they list their number for a more immediate response). The return itself and its confirmation were quick enough, but otherwise at this point it looks like they’ve stolen the money!
8 december 2025
Omdöme utan inbjudan
Svar från Christys' Hats
Hi Gideon,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Swift and as expected
Made an account on looking at hats as quite fancied a couple. Got the new customer discount easily enough (just activate tab when account created). Bought the two caps after using the measuring advice given. Arrived super quick (DPD delivery which is always appreciated), and well packaged. Caps are very good quality materials nicely made, and yes, measurement worked, they do fit well! Very efficient and swift experience.
30 september 2025
Omdöme utan inbjudan
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