checkmyguest.fr Omdömen 

Que dire et par où commencer , j’ai effectuer une réservation pour une location puis j’ai reçu un e-mail de confirmation et un 2 eme me demandant de bloquer la somme de 500franc comme caution avec un lien et au même moment j’ai étais contacter par whatsapp pour m’expliquer que le le montant ne sera pas prélevé, 1ere erreur; je clique sur le lien et je paie, puis on me dit que ça n’a pas fonctionner , 2eme je recommence avec une autre carte ..,au final les escroc ont réussi à me voller 2 fois le montant de location et 2 fois la caution. J’ai tout suite contacter mes 2 banques qui ont bloquer mes cartes et qui sont entrain d’essayer de bloquer ou récupérer l’argent volés , ma pire expérience pour un paiement en ligne . j’ai contacter le site et j’attend leur explication, j’ai aussi déposer plainte à la police .
Fait attentions

This is one of those scammy third-party-operated companies that never responds to customer concerns. I left my property shortly after I arrived because it had a huge leak and black mold. They immediately stopped responding to me and refused to refund any money. DO NOT BOOK PROPERTIES OPERATED BY THIS COMPANY!
Update: 5 days after their response to this message, and still no update. No surprises there! Checkmyguest.fr makes false promises online so it appears to other guests like they are trying to do the right thing and resolve the situation, but there has been no contact whatsoever.

Be aware with bookings by Check My Guest !
The Booking will be cancelled when they get a better price for the accomodation. Meaning that the booking will be cancelled just before yoy go !!

Ne jamais contacter cette agence. Lors de mon arrivée, l’accès étais très difficiles avec un nombre de code faux pour accéder à l’appartement, j’ai dû batailler plus de 30mn afin de trouver le bon code avec l’hôte. En plus de ça, lors de mon départ mon hôte signale qu’une machine à café a disparu alors qu’elle n’a jamais été là lors de mon arrivée, je l’ai pourtant chercher et fouillé dans les placards mais rien, étant donné ma bonne fois je n’ai rien dis et je suis aller boire mon café le matin en bas de la rue, et quelle tristesse en apprenant que mon hôte me demande un dédommagement de cette cafetière qui n’a jamais été présente. J’ai remarqué beaucoup d’avis avec des locataires très déçu se plaignant d’escroquerie. Surtout à éviter !!!!!!!

EDIT from original (1 star) review :

I had some issues with this company but they made it right in the end. I appreciate how they took responsibility for the issue.

D

je loue avec eux un logement en période canicule car affiché avec climatisation. sur place, aucune climatisation. Contacté, le service client m'indique que bien sur je serai indemnisé après la location. Après de multiples relances suite à la location, 0 réaction et le service client fait le mort. Suite à l'envoi formel d'une demande d'indemnisation, refus et absence de réponse. Il s'agit donc d'une violation caractérisée des droits du client (offre mensongère) cumulée à un refus ensuite d'honorer les engagements pris vis à vis de moi.

AVOID any air bnb run by this company in Paris. Wish I had read these reviews before I booked. Not really worthy of one star. Booked and paid full £1000 only to get an email three days before our trip to say they couldn't fulfill our booking because of "operational issues". When asked what the reason was three times, I was ignored three times (their inability to explain why it had been cancelled made me assume that they had just taken a better offer and left me hanging - a common practice by less scrupulous hosts on air bnb).

Asked for a full refund to be issued promptly so I could book alternative accommodation asap, however they kept dragging their feet making vague excuses such as "needing the property manager's approval" - approval for what I have no idea because when I asked they again ignored me.

Over 12 hours later still with no refund actioned, despite many requests, I called air bnb who refunded the whole amount in less than two minutes.

This company and its staff showed zero genuine care or consideration despite the late cancellation.

Unfortunately I can't give them a review on air bnb as I didn't stay in their apartment - so I wonder how many others they have left in the lurch like me.

Avoid at all costs. They don't deserve anyone's custom.

Do not rent from them!!!
They didn’t disclose the heavy construction going on next door and we basically lived in a construction zone the entire trip.
The noise was so loud sometimes we couldn’t hear each other speak, and sometimes the entire unit vibrated from the heavy construction.
We requested moving to another location and a refund but they refused, claiming they are not responsible.
The bathroom tiles were moldy.
Pictures looked nice but the reality was quite the opposite.
Our entire trip was ruined since we got no rest and were too tired to go sightseeing.

We recently stayed in a 2-bedroom, 2-bathroom apartment near the Arc de Triomphe ("Charming Flat") with a group of five people. The apartment itself was nice and in a great location, but our experience with the management company was extremely disappointing.

Our check-in was delayed because the property was still being cleaned, and we were unable to access the apartment until around 5:00 PM. While inconvenient, this was not the main issue.

The major problem was that one of the shower drains was completely clogged and flooded the bathroom. We reported the issue immediately upon arrival and followed up twice a day for the next three days. Despite repeated assurances that someone would come to fix it, no one ever showed up.

As a result, all five guests were forced to share a single bathroom for the entire stay, which was unacceptable for a property advertised as having two full bathrooms.

What made the situation even worse was the lack of customer service after checkout. The management company ignored our attempts to discuss the issue for nearly three weeks. When they finally responded, they simply informed us that they would not be offering any compensation or taking any action regarding the problem.

The apartment itself was pleasant, but the management company's lack of responsiveness and unwillingness to address a significant maintenance issue completely overshadowed the experience. I would not book with them again.
H-KM47CPZH2G4Q
20 May to 25 May

Emma, As of 14 August 2026, no one has contacted me to resolve this issue. Please reach out. Jeff L.

I rarely leave negative reviews, but my experience with CheckMyGuest has been by far the worst booking experience I have ever had.

In November 2025, I booked and paid €2,503.60 in full for a family stay in Paris in July 2026. Several months later, CheckMyGuest informed me that they wanted to cancel the booking due to an alleged maintenance issue with the property.

I did not request a cancellation. I asked either for equivalent accommodation or for a refund and appropriate compensation.

After weeks of delays and unanswered emails, CheckMyGuest offered an alternative property, which I accepted immediately. Shortly afterwards, they withdrew the offer, claiming they were unable to transfer my payment to the replacement booking. From that point onwards, communication became increasingly difficult, with long periods of silence despite repeated follow-ups.

Over the following months, I spent an unreasonable amount of time chasing updates, requesting confirmation, and trying to obtain a clear resolution. Each time I thought we were making progress, the situation changed again.

What disappoints me most is not only the cancellation itself, but the way the matter was handled:

* Extremely poor communication.
* Repeated delays in responding.
* Failure to honour a proposed replacement solution.
* Lack of transparency regarding the status of my booking and refund.
* Months of uncertainty despite having paid in full many months in advance.

Only after persistent pressure, and after I indicated that I would escalate the matter to the European Consumer Centre and publish my experience, was a refund finally initiated.

A company can face unexpected problems. What defines good customer service is how those problems are handled. Unfortunately, CheckMyGuest’s handling of this case fell far below what I would expect from a professional accommodation provider.

Based on my experience, I cannot recommend booking directly with CheckMyGuest.

Apartment is larger than what it looked like in the pictures. Very modern/high quality. Clean, and walking distance to e.g Champs Elysees. Would definitely come back next time we are traveling to Paris

The door code provided in my check-in instructions did not work. I tried both phone numbers listed for support — the first went unanswered, and the second required a callback request that took 20 minutes to come through. I waited outside for an hour before someone finally provided the correct lockbox code. The lockbox contained a physical key that opened the door on the first try, meaning a working entry method existed the entire time but was not included in the check-in instructions.

The code should have been provided upfront. The customer service staff don't care at all about their guests

Très mauvaise expérience. À mon arrivée le 6 avril 2026, je n’avais reçu aucun code d’accès pour entrer dans le logement, malgré un e-mail envoyé la veille au soir. J’ai essayé de contacter la structure à plusieurs reprises par téléphone, sans obtenir d’assistance ni de réponse dans des délais acceptables.

Résultat : impossible d’accéder à l’appartement pour la première nuit, et obligation de trouver un autre hébergement à mes frais, avec tout le stress et les désagréments que cela implique après un voyage.

Le lendemain matin seulement, un employé a finalement répondu à l’un de mes appels et m’a envoyé un premier code via WhatsApp… qui ne fonctionnait pas. Il a fallu un second code avant de pouvoir enfin entrer dans le logement.

Même si l’appartement était correct une fois accessible, un tel manque d’organisation et d’assistance est inacceptable pour un hébergement professionnel.

Plus d’un mois après ma demande de remboursement pour la nuit perdue, je n’ai toujours reçu aucune réponse de leur part.

MISE À JOUR : J’ai renvoyé mon numéro de réservation et d’autres informations utiles, à la fois via Trustpilot et par e-mail. Nous attendons toujours…

MISE À JOUR (DEUXIEME):

---------- Forwarded message ---------
Da: Barbara Ampollini [removed address]
Date: ven 10 apr 2026 alle ore 14:55
Subject: Re: Réservation Ampollini 15268959281991344486
To: CMG Support [removed address]

Bonjour,

Merci pour votre réponse.

Je vous confirme que mon numéro de réservation est le suivant : Confirmation: 15268959281991344486 PIN: xxx Numéro pour le check-in: xxx

Je vous remercie par avance pour la vérification du dossier et reste à votre disposition pour toute information complémentaire.

Dans l’attente de votre retour.

Cordialement,
Barbara

Il giorno ven 10 apr 2026 alle ore 14:08 CMG Support [removed address] ha scritto:
Hello Barbara,

Thank you for your message, and we sincerely apologize for the inconvenience caused.

We understand the situation and are truly sorry for the issue you experienced regarding the access to the apartment.

Could you please confirm your booking ID so we can review the case in detail and assist you further?

We look forward to your response.

Best regards,
Aashi
Customer Support | CheckMyGuest (CMG)

Our little appartment was really modern, neat, light and clean. We loved spending there 3 ninghts. It was perfect for us.

Everything from the access to the cleanliness and location is amazing

Appartamento bellissimo e confortevole situato in una posizione eccezionale.

Such a lovely place! We really enjoyed our stay — the apartment felt cozy and welcoming, and everything was taken care of. Thank you for a great experience!

Great location with short distance walking to the champs-elysees (' very reasonable host.
100 recommended

I loved my stay in Paris—this rental is in a perfect location. The bedroom is in the back and faces a quiet courtyard, making it very peaceful, while the living space offers a wonderful view of the Eiffel Tower and the dome of Les Invalides. The apartment was very clean and well-stocked with plenty of bedding and linens. I would definitely stay here again!