After trying to rebook an appointment online I then contacted the helpline and spoke to a lady named Tayyibah. She offered me a choice of two appointments and said I would receive emails to confirm th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Se mer
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My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Se mer
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Thank you Angela, ( angel!) for securing follow up appointments for tests and appointment with optometrist for me. You listened to what I had to say, looked up notes in my most recent appointment... Se mer
Företagsinformation
Skrivet av företaget
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Kontaktuppgifter
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Storbritannien
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Utmärkt
805 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 53 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Service
The site and the staff. The treatment was good and went smoothly. No problem at all. nothing to worry about.
3 september 2026
Omdöme utan inbjudan
Rebecca Wilson an asset
Rebecca Wilson, the young lady I spoke to via telephone was very pleasant, well informed, helpful, professional and so patient. She answered all my questions and gave me the time I needed to think everything through. She is definitely a asset to the CHEC organisation. Many thanks, Graham.
28 september 2026
Omdöme utan inbjudan
Svar från CHEC
It’s wonderful to hear how well Rebecca supported you, Graham. We’ll be sure to pass your kind words on to her.
Being patient, taking the time to answer questions and making sure our patients feel comfortable and informed is exactly the level of service we aim to provide. It’s lovely to know Rebecca made such a positive impression.
Thank you for taking the time to recognise her we really appreciate it.
Amanda Whittle was really helpful
Amanda Whittle was really helpful. Thank you very much.
28 september 2026
Omdöme utan inbjudan
Missing follow up review
My follow up review to CHEC Preston minor op on 5/6/26 seemed to have been missed. On chasing this up with the online chat, Amanda Whittle arranged both follow up and also glaucoma appointments that are now due.
28 september 2026
Omdöme utan inbjudan
Svar från CHEC
Thank you for taking the time to share your feedback. We're sorry to hear that your follow-up review after your procedure at CHEC Preston appears to have been missed, but we're delighted that Amanda Whittle was able to help resolve the situation for you.
It's wonderful to hear that Amanda arranged both your follow-up appointment and your upcoming glaucoma appointment during your online chat. Providing prompt and efficient support is something we strive for, and we're pleased that Amanda was able to ensure everything was organised for you. We'll be sure to pass your kind comments on to her.
The service with regards to arranging…
The service with regards to arranging the appointment on november the 3rd was very good
22 september 2026
Omdöme utan inbjudan
PB Newcastle under lyme
I went to M&S for a Cataract for post op. surgery, saw Nina who was very precise and professional in her examination
15 september 2026
Omdöme utan inbjudan
Tayyibah Patel was very helpful and…
Tayyibah Patel was very helpful and patient. She stayed with me on the phone until my request was dealt with.
5 stars.
25 september 2026
Omdöme utan inbjudan
Svar från CHEC
Thank you for your wonderful feedback. We're delighted to hear that Tayyibah Patel was so helpful and patient while assisting you. Taking the time to stay on the phone until a query is fully resolved is exactly the level of service we strive to provide, and we're pleased that Tayyibah was able to support you every step of the way. We'll be sure to pass your kind comments on to her. Thank you for your 5-star review.
Claudia was very helpful and very…
Claudia was very helpful and very efficient.
23 september 2026
Omdöme utan inbjudan
Excellent service
Excellent service from
Diane Murray today. She listened to my query and couldn’t do enough to help resolve the issue. She went above and beyond! Thank you Diane, excellent customer service
23 september 2026
Omdöme utan inbjudan
Svar från CHEC
Diane will be so pleased to hear this! It’s fantastic to know she took the time to listen, understand your query and go the extra mile to help resolve it.
Providing helpful and caring service is so important to us, and it’s lovely to hear Diane made such a positive difference to your experience. We’ll make sure your kind words are passed on to her.
Thank you for taking the time to recognise Diane’s efforts
Very professional and caring
Very professional and caring, and listened to what I had to say, jade was very helpful and got me to where I needed to go thank you .
23 september 2026
Omdöme utan inbjudan
Very professional thankyou
23 september 2026
Omdöme utan inbjudan
Booking process
Booking process was quick and easy. Kirsty was very helpful and friendly.
14 september 2026
Omdöme utan inbjudan
Booking Team
Kannan was very helpful and spoke slowly to explain about my pre assessment with the nurse and found me suitable date and time for my procedure.
22 september 2026
Omdöme utan inbjudan
Quality Service
From the moment the phone was answered Lauren was very attentive and understood the situation with my dad, when it was explained to her. She made the booking a pleasant and easy experience. Great service.
22 september 2026
Omdöme utan inbjudan
very nice lady … thanks so much
22 september 2026
Omdöme utan inbjudan
Nicola was very helpful and found an…
Nicola was very helpful and found an appointment for my husband at a convenient location. She was cheerful as well which was nice.
22 september 2026
Omdöme utan inbjudan
Claudia was very helpful and kind…
Claudia was very helpful and kind speaking to me. Overall great experience particularly from her. :)
17 september 2026
Omdöme utan inbjudan
I would like to provide some positive…
I would like to provide some positive feedback for Claudia from the CHEC who was dealing with my Endoscopy appointment. Claudia was extremely helpful, friendly and professional when I called. She efficiently arranged my endoscopy consultation with the nurse as well as my hospital appointment, making the whole process straightforward and stress-free.
She was prompt, patient and very pleasant throughout the conversation, and I really appreciated how quickly she dealt with everything. Excellent customer service! Thank you, Claudia!
18 september 2026
Omdöme utan inbjudan
Helpful and polite
Nicola helped me change my appointment to a more convenient time and was understanding with my request and answered my questions
18 september 2026
Omdöme utan inbjudan
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