Contacted customer service 5 times now! Emailed them 3 times to cancel order and just completely the same response!! These companies should be banned nothing but scammers!! Item is in warehouse appare... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought one of the rechargeable hot water bottles. Arrived with a plug that does not fit any socket or adaptor I have, possibly not suitable for UK use and instructions only supplied in Chinese. I... Se mer
I ordered 2sim free satellite routers and got 2 cheap and nasty 4g routers. Try to contact them to arrange a refund or exchange and the email address doesn't exist or is undeliverable. Just a scam,... Se mer
Företaget har svarat
8I received a jacket from this company. It is too big but there were no instructions as to how to return it. Despite sending several emails to them I have received no response . 4/8/2026. Despite send... Se mer
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2,2
Dålig
100 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
At the beginning I was enjoying but two…
At the beginning I was enjoying but two days after it got broken. I was disappointed. It was nicely designed but need stronger material
1 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolute scam of a company
Absolute scam of a company. I ordered the highland cow and it’s awful, nothing like the pictures, not weighted and no heat pad. I’ve emailed you and you suggested I gift it as a present! This product is only suitable for the bin. I want a refund! I email you back and you continue to sent an auto response saying you’ve replied to my query. You have not until the money is refunded.
20 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Arm strengthening grips
Surprised how quickly it arrived and good quality too.
21 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with product instructions within 24 hours. Please give us a chance to make amends. Thank you very much.
The highland cows are a joke
The highland cows are a joke.
I am trying to get a refund but the email
Doesn’t work and I can’t find a number for customer services
21 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
You didn’t keep to your advert which…
You didn’t keep to your advert which showed buy two and have additional one free, making three
19 september 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is missing in any way, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Its not weighted or any thing for the…
Its not weighted or any thing for the heating element
20 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute scam of a company
Absolute scam of a company. Items are not as described and then the company refuses to issues refund, stating issues with PayPal account. DO NOT BUY FROM THIS COMPANY!!!!!!
26 september 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Highland Cow
Highland Cow - Rip off cheap n nasty copy, not weighted, no heat pads and holes in both of them.
15 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute rip offs I ordered a highland…
Absolute rip offs I ordered a highland cow at £27 .. was advertised being weighted with a pocket to put heat pads in. I got a stuffed toy! Given the run around via email when I complained and now don’t even bother replying but kept my money. Beware these people are scammers
16 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Same as others bought the highland cow
Same as others bought the highland cow. A totally different thing to what was shown on their website. Such a scam, no insert or heating pad, scruffy little cow that looks cheap and nasty!
15 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam - Baked Starter Kit
Ordered the Baked Starter Kit (26.09.25) - Tuscan Dreams, showing a picture of the Laura Geller makeup set to be sent a completely different brand. Arrived today, so disappointed! I used the customer link in the email to report my concern to receive a message - error! Such a scam! I will not be using this company again.
14 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Not Laura Geller make up as advertised
I thought I was purchasing g Laura Geller make up as it was advertised .it took 3 weeks to arrive after payment made and is not Laura Geller . Intend to return for full refund 🤞🤞
13 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
highland cow
Purchased the large highland cow as it had a heat pad which I thought would help me. It comes looking nothing like on the video. It even looks like its had a stroke(face twisted) No heat pad and I don't even think its the right size. Tried to email on there service email and it keeps taking you back to the catalogue. I don't think they like the idea of returns or complaints.
13 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Still waiting for my Laura Gellar…
Still waiting for my Laura Gellar product .Its been nearly a month now but after reading another ladies experience sounds like I'm going to be disappointed when or if it eventually arrives !!
13 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
So totally disgusted with this…
So totally disgusted with this company!! The photos on their advertising clearly showed Laura Geller Make up palette….today after waiting nearly 4 weeks something very inferior has arrived ! So stupid I didn’t read the reviews first as I usually do…but when I saw the photo didn’t expect to be scammed ! Is there any way of redress on this !
11 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
This company takes money and does not…
This company takes money and does not deliver the goods or reply to messages
Avoid completely !!
10 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@charnent.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scammers
Ordered the weighted cow with heat pack. Received a limp, lightweight, scruffy Chinese toy with no heat pack (and no place to put one).
Scammers! 😡 Avoid !!
6 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Highland Cow
I waited for nearly 1 month for a Highland cow that was supposed to go in the microwave..what an absolute con its a limp looking cow that cannot go in the microwave and to top it off it had a hole in,
8 oktober 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered the Highland …
I ordered the Highland and after a month I'm still waiting, they keep telling me it's held up at customs, then they tell me it's out of stock. They keep telling me I'll receive a tracking number within 3-5 days, that's not happened. I've now asked for a delivery confirmation date and tracking number, or a refund.
In answer to your reply to the above, I have been in touch with your customer services at the email address you gave me, and I keep getting the same reply!
9 september 2025
Omdöme utan inbjudan
Svar från Charnent
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@charnent.com. Our dedicated customer service team will provide you with the latest shipping information within 24 hours. Please give us a chance to make amends. Thank you very much.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.