The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Se mer
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Det här tycker kunderna
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mer
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Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mer
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Företagsinformation
Skrivet av företaget
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktuppgifter
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Victor! We're so glad that we had the product you were looking for in stock, and that our team got your new Weber cart out quickly. Happy grilling! 🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for your review, Margaret! We’re sorry for the delay with your order — we know waiting is frustrating, especially during BBQ season. Unfortunately, the BBQ was on backorder from Napoleon, which was outside of our control, but we truly appreciate your patience. We hope you're enjoying your new grill, and we're here if you need anything else!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Durrul! Our team was happy to help with your BBQ part order. Happy grilling! 🔥
Great Service
From the moment I walked in, to the delivery day. Chadwick was one point. Thank you for all your help and support.
20 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Pasquale! We’re thrilled to hear you had a great experience from start to finish. Sarah and the team were happy to help you find the perfect Napoleon BBQ, and we're glad the assembly and delivery all went smoothly. Enjoy the grilling season, and thanks again for the kind words!
Bought a Smoker Online!
When my estimated ship date came and went, I kept thinking "I should call those folks." But actually, they beat me to it, I just hadn't checked my email!
They called, explained the situation (my smoker was not in stock yet) and gave me options. Then the smokers appeared and so did my order!
They use a good shipping partner and I couldn't be more pleased with the service.
My partner wanted this particular smoker - and even though I have no other made in US products in my heart right now - he did. So, I wanted to give our dollars to a small business instead of a Big Box Hardware Store (tm).
I'm very glad I did.
Next time I'm in Hamilton, I'm looking forward to checking them out in person. Highly recommend for large online orders shipped to home.
18 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Max! We really appreciate you taking the time to leave such a thoughtful review. We're glad we could keep you in the loop and offer options while your smoker was on its way. It's great to hear everything arrived safely and that you're happy with the shipping experience.
Big thanks for choosing to support a small business over the usual big-box suspects — it really means a lot to us. Hope your partner is loving the smoker, and we’d be thrilled to welcome you in person next time you're in Hamilton!
Great
Selection is dope. Customer service is dope. Better grill (way better) than I could have gotten in my city, and at a better price than what I would have otherwise had to settle for. Also had all the good supplies. Now I'm grilling every night for weeks and I don't want to slow it down. Much gratitude to this shop.
13 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Alex! We’re so happy that you're loving the new Weber and grilling up a storm. Glad we could hook you up with a better BBQ and all the right accessories, at the right price. We really appreciate you making the trip for in-store pickup, and we’re always here when you’re ready to stock up or level up your setup. Happy grilling! 🔥🔥🔥
Customer service was outstanding.
17 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Paul. We're so pleased that our team provided excellent customer service when you purchased your new BBQ; that's exactly what we aim to do! We hope that you are enjoying your Broil King. Happy grilling! 🔥🔥🔥
Pick up was easy and hassle free.
16 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Janet, for your 5-star review! We're so pleased to hear that your in-store pick up experience in Ottawa went smoothly. We hope you enjoy your new smoker!
Excellent customer service
The Sales Rep I chatted with knew the product and answered my questions. The assembly and delivery was as stated. A good shopping experience.
7 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Janice! We’re really glad to hear you had a great experience all the way from chatting with our BBQ expert through to the assembly and smooth delivery of your Big Green Egg and accessories. We truly appreciate your kind words. Happy grilling! 🔥🔥🔥
Website easy to order from
Website easy to order from. Service desk always happy and nice to work with. Products are awesome.
12 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Heather! We’re glad to hear you’re happy with the refurbished Dyson air purifier and fan, and that everything went smoothly with the communication from the team and product delivery. We really appreciate your review, and hope to serve you again soon!
Service & parts in stock
Great service, quick service and importantly good inventory available for the customer.
11 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Barry! We're so glad we had the part you needed for your Napoleon BBQ in stock and ready for same-day pickup. Fast service and a well-stocked inventory are things we really strive for, so it's great to hear that came through in your experience. We appreciate your support and hope you have an awesome BBQ season! 🔥🔥🔥
Not sure what you need?
I came into Chadwick’s not knowing what I really wanted in an outdoor kitchen. I was guided by the expert staff and had a great buying experience. During the installation I had a couple questions and they were one phone call away
Thsnks
4 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Tom! We’re glad our outdoor kitchen specialists could help guide you through the process and make your project a great experience from start to finish. Don’t hesitate to reach out if you have more questions down the road — we're always here to help. Happy grilling! 🔥
Real customer service
Always great and friendly customer service. I recently purchased a second fireplace from Chadwicks only to find out it was missing parts and had some minor damage. Upon speaking with customer service I was quickly forwarded to the manager and ensured I would be taken care of. The fireplace I had bought was not in stock but was given another option for the same price and had it ready for me within 20 min of my phone call!
10 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Ryan! We really appreciate your continued support and are glad we could make things right quickly with your fireplace order. It’s great to hear our team was able to get you a replacement option right away and turn the situation around. Enjoy your new electric fireplace, and thanks again for the kind words!
Knob for bbq.
Frost one was cracked. Second was wrong part. Third time was correct part. Customer sever was great.
3 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Frank. We're sorry for the hiccups with the first two buttons, but we’re happy to know that the 3rd time was the charm! We're glad could get things sorted and get the right part to you, to get your Weber BBQ back in working order.
We really appreciate your patience and understanding. It was a pleasure helping you out. Happy grilling! 🔥🔥🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks, Jeffery! We’re glad we had everything you needed for your Masterbuilt smoker, all in one stop. We appreciate the review, and happy smoking!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks, Andy! We’re glad everything went smoothly with your BBQ delivery, setup, and gas line installation — just as promised. Enjoy your new Napoleon, and happy grilling! 🔥🔥🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, MA! We're thrilled to know that our team provided great service with fireplace service at your home and with your in-store purchases. We hope to see you again soon!
Webpage was easy to navigate
Webpage was easy to navigate, they had what I was after in stock and at a comparable price to big box stores. Shipping was as fast as anywhere else
4 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Matt, for the excellent review! We're so pleased to hear that your shopping experience was easy and that you received your new smoker cover quickly. We appreciate your support of our small business!
I ordered online
I ordered online. The delivery was great and the communication about the delivery was amazing.
The gentleman that made the delivery did a great job.
26 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sherry! We’re really glad to hear that your order experience went smoothly and that you were happy with the communication along the way. We'll be sure to pass along your message about the delivery to Jay; he'll appreciate your kind words. Enjoy your new smoker!
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