The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Se mer
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Det här tycker kunderna
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Företaget har svarat
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mer
Företaget har svarat
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mer
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Företagsinformation
Skrivet av företaget
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktuppgifter
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy to deal with
17 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robin! It was our pleasure to help you with your outdoor kitchen order. We're so glad that you found the process easy and straightforward. Happy grilling! 🔥
I’m not sure who I talk to on the…
I’m not sure who I talked to on the phone, but she was very helpful and amazing to deal with. Well done! Barbecue has been converted and working perfectly. Thank you very much for sending the part out so fast.
15 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review, Ales! We're thrilled to hear that Sarah provided such great service, and that your BBQ is working perfectly now. We're always here to help if you need anything else. Happy grilling! 🔥🔥🔥
The sales rep was great
16 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robert! We're so pleased that you had a great experience with our BBQ experts. Happy grilling! 🔥🔥🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Gerry! We're so glad that the new grills fit your Napoleon perfectly so you could get back to enjoying your BBQ quickly. Happy grilling! 🔥🔥🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the recommendation, Derek! We appreciate your support, and thank you again for trusting us with your new BBQ purchase. If you need anything else, we're here to help. Happy grilling! 🔥🔥🔥
Service was excellent
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could find, however the carafe does not pour cleanly when full or moving slowly. Suggest testing a few of these and maybe sending the manufacturer a note.
Thanks H
8 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much for your thoughtful review! We're glad to hear the delivery went smoothly and that you were happy with the service. We also appreciate your honest feedback about the carafe — insights like yours help us when we review which products we offer. Thanks again for choosing us and for taking the time to share your experience!
Online ordering
When I ordered online, it didn't give me the option to pick the item up. I went to the store, the refunded me the shipping and I was able to bring the item home. They were extremely helpful!
11 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Heather! We're so glad our team got your in-store pick up sorted out quickly; we're always here to help. We hope that you're enjoying the new griddle! 🔥
Best place to buy a bbq!
Staff were very helpful and listened to what I required. Helped me finalize on a new bge XL.
11 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Ryan! It was our pleasure to help you find the right BBQ for your needs, and we're sure that you'll get many years of enjoyment with your new Big Green Egg. Happy grilling! 🔥🔥🔥
Great price + Exceptional Service
They were excellent from start to finish. Price of my Big Green Egg was $300 cheaper than anywhere else, free delivery and exceptional customer service. I had made a mistake in the size of the cover I had ordered. Their staff called me the morning of my delivery and told me I had made a mistake but that they had substituted the correct size on the truck for my delivery at no extra cost. Would buy all my bbq needs from them if I could!
10 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the wonderful review, Darren! We're so pleased that our team provided an amazing shopping experience and that our customer service was exceptional. We hope that you're enjoying your new status as an "Egghead" and we're always here to help if you need anything else. Happy grilling! 🔥🔥🔥
Good service
10 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words! We're so pleased to hear that our team provided good service and got your rotisserie working again quickly. Happy grilling 🔥🔥🔥
Great. Service
Great help deciding which barbecue to buy. Fast delivery and absolutely no problems at all.
8 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Jamie, for the glowing review. We're so pleased that Gary provided helpful advice in finding the right BBQ to fit your needs, and that our team got your grill assembled and delivered safely. Happy grilling! 🔥🔥🔥
Great service and delivery
7 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Stefen! We're so glad that Chris and the team provided great service with your purchase and delivery. We wish you many years of delicious meals with your new Napoleon BBQ. Happy grilling! 🔥
Excellent service!
4 juli 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, John! We're so pleased that our team provided a 5-star experience, and we hope you're enjoying your new griddle! 🔥
Simple online buying experience
Simple online buying experience. Product arrived in good order!
26 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the excellent review, Jesse! We're so pleased that your online shopping experience was easy, and that your fireplace panels arrived safely and on time. We appreciate you supporting our small business, and we're here to help if you need anything else!
2 left oven mitts
Bought pricey oven mitts as a father's day gift... received 2 left oven mitts. Won't be purchasing from here again.
26 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Hi Erica - thank you for your feedback. We're sorry to hear there was an issue with your order. This is the first time we've been made aware of the problem, and we truly wish we had been given the opportunity to resolve it before the review was posted.
Your order was fulfilled directly by Oven Brothers, and it sounds like there may have been a packing error. We've already reached out to you and requested a quick photo so we can confirm what was received and get the correct glove sent out to you.
We're always happy to make things right when something goes wrong — we just ask for the chance to do so. We hope to hear from you soon so we can take care of this for you.
I absolutely love their service
I absolutely love their service. I dealt with Gary who was knowledgeable.
Won’t go anywhere else. Laura and Gary have been so incredibly helpful.
30 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Stephanie! We’re thrilled to hear you had such a great experience. Gary and Laura were happy to help with the parts for your Crown Verity, and we truly appreciate your kind words and loyalty. We look forward to helping you again anytime you need us!
Full Service
They put the barbecue together, delivered it to my backyard deck, took away my old bbq. Full service - which is rare when your looking for a bbq. Also, a great selection of bbq's to choose from. Prices were reasonable, staff friendly and helpful.
29 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Brian! We're glad you had a great experience from start to finish. Chris was happy to help you find the right Broil King, and it’s great to hear the full-service delivery made things easy. We really appreciate your kind words and hope you enjoy every cook on your new BBQ. Happy grilling! 🔥🔥🔥
Staff assistance
The staff helped me to select the correct parts. Pickup was fast and easy
28 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Art, for the 5-star review! We're pleased to hear that our team helped you source the right parts for your fireplace, and that picking up your order was quick and easy. If you need anything else, we're here to help!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Rob! We're so glad that our assembly and delivery teams did a top-notch job with your BBQ order. Happy grilling! 🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Paul! We're thrilled to hear that our team provided great service and that you could find what you needed on our website. We hope you are enjoying your new Gozney oven! 🔥🍕
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