The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Se mer
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Det här tycker kunderna
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Företaget har svarat
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mer
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Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mer
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Företagsinformation
Skrivet av företaget
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktuppgifter
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much for the kind words, Dale! We're glad to hear you had a great experience with Dylan and the team. Enjoy your new Broil King BBQ, and happy grilling! 🔥
The only complaint i have is ...
The only complaint i have is them using the Signature on delivery.
I'm never home in the week days and would appreciate just a drop off.
I missed my delivery and then have to make an hour round trip to purolator to retrieve it.
29 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Tom! We’re glad you got the parts you needed for your Napoleon BBQ. To help prevent lost or stolen packages, we ship with a signature required by default, but we're always happy to ship without one if requested -- we’re here to make things as easy as possible. Happy grilling! 🔥🔥🔥
Best place to buy bbq items
Always seem to have the parts and supplies needed for the perfect bbq. Fast shipping and very good prices.
30 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks, Kevin! We’re so glad to hear you’re happy with the selection, prices, and fast shipping. It’s great to know we had what you needed for your Napoleon BBQ. Happy grilling! 🔥🔥🔥
Only place I could find brushes B&D Mower
Only place I could find brushes for an older B&D mulching mower. Amazon was twice the price!
Happy to not have to buy a new mower.
Brushes were an exact fit.
27 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for taking the time to share a review, Tom! We're so pleased that we had the Black & Decker parts you needed to get your lawnmower back in working order (and at a great price too.) it's always a win when you can keep good equipment running!
Pot top handle
Product was a perfect fit. Shipping was reasonable and product was received 2 days sooner than promised.
20 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, John! We're glad to hear the replacement handle was a perfect fit and that it arrived ahead of schedule.
Helpful advice, on-time delivery.
Very good sales advice and product knowledge, and delivery at the time arranged. All good!
12 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Frank! We're glad to hear you were happy with the advice and product knowledge from Dylan, and that your Crown Verity BBQ was delivered right on time. Enjoy the grill, and don’t hesitate to reach out if you need anything else!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Maryanne! We're so glad to hear you're happy with your new Napoleon BBQ and that both our products and service continue to hit the mark. We appreciate your kind words and look forward to helping you again soon!
What an awesome experience
What an awesome experience. From ordering to delivery. Very fast response rate. We had our new barbecue assembled - it was delivered in excellent condition in a short time. We wanted to use a local company and so glad we found Chadwick’s and Hack’s.
13 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the awesome review, Donna! We're so pleased that our team provided an excellent shopping experience with your new BBQ, from the initial purchase through delivery. We appreciate your support of our local business, and we're very glad that you found us too! Happy grilling 🔥🔥🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Nicole, for your kind words! We work hard to provide excellent, knowledgeable service and we're so pleased that shone through in your experience. Happy grilling!
Great local business
Chris was great, very accommodating. Price was good and we were very happy to support local.
5 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much for the kind words! We’re glad to hear Chris took great care of you and that you’re happy with your new table for the Weber Searwood smoker. We really appreciate your support for our local business — it means a lot to us. Happy grilling!
Great experience (as always) and…
Great experience (as always) and wonderful customer service. Always a pleasure to deal with this Company as we especially appreciate the personalized service. Thank you again and yes, we will be back. Such a pleasure.
9 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Jayne! We’re thrilled to hear that you had another great experience with us. Sarah will be so happy to know you appreciated her personalized service with your new Weber BBQ. We truly value your continued support and can’t wait to welcome you back again. Happy grilling! 🔥🔥🔥
They went out their way to help and…
They went out their way to help and deliver a spare part to Ireland. Superb customer service that I am very grateful for 🙏
2 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Shane! We're so glad we could help get those Broil King parts to you in Ireland. Our team is always happy to go the extra mile to support fellow BBQ lovers, no matter the distance! We really appreciate your kind words and hope your grill is back to perfect working order. 🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks, Jason! We're really glad to hear you’re happy with your Weber BBQ and the service you received. We appreciate you choosing to order with us!
Dylan was most helpful and…
Dylan was most helpful and accommodating for our order. Very impressed! All staff very friendly and helpful in there. I will most definitely be recommending!
1 maj 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Kristel! We're so glad to hear Dylan and the rest of the team made your experience a great one. We truly appreciate your kind words and recommendation. Enjoy your new fireplace! 🔥
Outstanding service
Outstanding service. We missed part of our order. After a quick phone call, they held the items until we could pick them up. No barriers. No excuses. Just a friendly and helpful team.
30 april 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Marcel! We really appreciate your kind words. We're glad we could resolve things quickly and make it easy for you to get the rest of your order. Our team is always here to help — no hassle, just good service!
fast and easy to order
fast and easy to order. communicated with me right away and got everything sent
23 april 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Simon! We're happy to hear the ordering process was fast and easy, and that our team was able to keep you updated every step of the way. It was a pleasure getting your Traeger Flatrock shipped out to BC quickly — enjoy putting it to good use!
Weber Spirit e-315 Propane gas Grillgrate
I live in another province. I bought it online. They emailed me on the same day to double-check, and three days later, I received my grill grate at home!
Excellent customer service!
And yes, the Weber Spirit e-315 Propane gas Grillgrate is amazing! Now I can relax doing my BBQ without any flare!
29 april 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review! We’re so glad our team could provide prompt and helpful service to make your online purchase smooth, even from another province. Happy to hear that your GrillGrate arrived quickly and that you're loving it on your Weber Spirit E-315. Enjoy those flare-free BBQ sessions — it’s great to know we could help make grilling even better!
Custom wedding gift
Had a custom grill made for a wedding gift. It turned out amazing. The couple were very happy. We had a bit of a time concern as we were leaving the country with the gift but it arrived with time to spare. Would highly recommend this company
29 april 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sue-Ellen! We’re thrilled to hear the custom grill was a hit with the recipients. It was a pleasure helping you create such a meaningful gift. Thank you for the kind words and recommendation!
On time delivery
On time delivery. Great communication right from the start. Very accommodating.
29 april 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Jai! We’re so glad you were happy with the customer service and delivery. Enjoy your new Weber griddle, and we hope it brings you lots of delicious meals!
Easy to order and quick delivery
29 april 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Andrena! We're so pleased that you found our website easy to use and that our team shipped out your BBQ part quickly. Happy grilling! 🔥
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