From initial contact my experience was exemplary. Kai cut through all the faff in helping me change my supplier and made it extremely easy to understand (I’m 64) Hats off to them I’d certain... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was sceptical at first about Chadwell's ability to deliver better value for my telephone service. They provided a curated service, with a 50% discount to my current provider, took care of the n... Se mer
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First contact to end of contact was brilliant. The account manager Kai was fab. Talks us through all options and costs. In the end, the package was cheaper than what I paid before. Quick mailing... Se mer
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Great service, delivered efficiently and weren’t looking to push anything I wasn’t interested in. They saved me ~40% on my phone bill and it took 10 mins to sort out, cannot recommend enough, even i... Se mer
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Företagsinformation
Skrivet av företaget
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Kontaktuppgifter
The Stalls Shifnal Manor, TF119PB, Shifnal, Storbritannien
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,8
Utmärkt
250 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jamie Evans
Jamie Evans, Thank you for the guidance and easy switch from my phone company to another and cheaper. Appreciated your making it a simple process. Explained everything so I understood.
17 augusti 2026
Omdöme utan inbjudan
Svar från Chadwell Telecom
Hello Sandra,
Thanks for the review, I am glad you found this a simple process and we were able to give you a better deal!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Jamie @ Chadwell Telecom
Great Company
Good,courteous, efficient service. The process was seamless. Follow up call from Ashleigh to ensure all was well.
Will recommend 🙂
14 augusti 2026
Svar från Chadwell Telecom
Good afternoon Brian,
Thanks for the review, we try our hardest to ensure all customers are happy from start to finish and we offer the welcome call to introduce our service to you and double check that everything is set up exactly as you prefer.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Very helpful and very polite
Very helpful and very polite. It was nice to speak to someone, and not a machine
13 augusti 2026
Svar från Chadwell Telecom
Hi Chris.
Thanks for the review, It is lovely to hear that you are happy with the a help and service received.
We take great pride in offering a personal approach to all of our lovely customers, we like to make sure that you are in the loop and have everything you need.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Svar från Chadwell Telecom
Thanks Dave and Judy.
Thanks for the review, we hope you stay with us as long as you require, we are always happy to help.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Extremely disappointing customer…
Extremely disappointing customer service from Chadwell
I have had ongoing problems with an iPhone purchased through Chadwell which has repeatedly lost signal, dropped calls, lost service and caused problems while I have been working.
This is a business phone, so having a reliable service is essential. The problems have affected my ability to contact customers and have already had an impact on my work.
I have spent a considerable amount of time trying to get this resolved and have contacted Chadwell and Plan.com on numerous occasions. Despite explaining the problems clearly and providing details of what has been happening, I have still not received a satisfactory resolution.
Chadwell offered me an upgrade, but this would have meant entering into another lengthy contract and paying considerably more. Given the problems I have experienced with the existing service and handset, I did not feel that was a reasonable solution.
What is particularly disappointing is that I emailed Chadwell again regarding the ongoing situation and I am still waiting for a response. After everything I have already been through, I don’t think it is unreasonable to expect my complaint to at least be acknowledged and properly addressed.
The whole experience has been incredibly frustrating and time-consuming. I would have expected much better customer service and support from Chadwell.
14 augusti 2026
Omdöme utan inbjudan
Svar från Chadwell Telecom
Hi Brian,
We are over the moon that you are happy with your phone contract with us!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Amir @ Chadwell Telecom
Very good very happy does look after…
Very good very happy does look after you recommend to everyone
14 augusti 2026
Svar från Chadwell Telecom
Good afternoon Darius,
We really appreciate you taking the time to leave a review - Welcome to Chadwell Telecom!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Svar från Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Luca @ Chadwell Telecom
Great service provider easy to talk to…
Great service provider easy to talk to and understand.😄
Very good package on my mobile phone sim only contract.
14 augusti 2026
Svar från Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Luke @ Chadwell Telecom
Chadwell made the whole process of switching from 3 to EE very straightforward
Simple
Stress free
Efficient
13 augusti 2026
Svar från Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Marco @ Chadwell Telecom
Impressed
At first I was hesitant as my online search resulted in a phone call from Chadwell Telecom, however Ben was extremely helpful in finding me a really good deal for the poor signal area I live in. Much cheaper and with more data than my current provider
11 augusti 2026
Omdöme utan inbjudan
Svar från Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell Telecom
Ashleigh is extremely helpful and kind
Ashleigh is extremely helpful and kind, and has made any issues I’ve dealt with feel safer with her care
11 augusti 2026
Svar från Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Easy to move to new provider
Easy to move to new provider. Kept in contact through process
7 augusti 2026
Svar från Chadwell Telecom
Good afternoon,.
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Unfortunately for a telecom company…
Unfortunately for a telecom company that find hard to communicate with customers.
They don't call back when say they will. they try but can never resolve issues.
They send emails on the last 5 minutes of their working day. and Plan that they sell is about the same.
AVOID at all Costs
6 juni 2026
Omdöme utan inbjudan
Svar från Chadwell Telecom
Good afternoon Vince,
Firstly, thanks for taking the time to leave a review. We appreciate all feedback, as the positives show what we are doing correctly, and the negatives teach us how to improve.
Whilst less-than-perfect reviews is not something we aim for, they do happen from time to time & give us the opportunity to investigate why customers have been unhappy with our service & put in remedies to address them - where needed.
Having reviewed all communications between yourself and our team over the past couple of years that you have been a customer, we have concluded that we have gone above and beyond what would be deemed good customer service to address your issues - namely network coverage, which is beyond our control - none the resolutions we offered seemed to be satisfactory to you to conclude this.
Furthermore there are several instances of voice recorded conversations where inappropriate language has been used towards our female staff from yourself, which as you are aware caused great distress to them. None of which has been mentioned in your review.
In addition to this - to draw a line under the matter - Chadwell Telecom will be paying your early termination fees to allow you to move your service to another provider - free of cost to yourself contrary to your contract T’s & C's - again not mentioned in your review.
We wish to thank you for your review - but felt prudent to add some clarity from our side
Kindest regards,
Chadwell Telecom
Lovely company with office in UK and personal service
UK business with helpful staff and sound advice. Nice knowing the contact numbers are for people in the UK and not call centres abroad.
Great company.
5 augusti 2026
Svar från Chadwell Telecom
Hi Mark,
We really appreciate you taking the time to leave such a great review, It is great to hear that you are happy so far and as I said on the welcome call, feel free to call us anytime for advice throughout your contract with us.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
I would not recommend Chadwell based on…
I would not recommend Chadwell based on my experience.
I have been dealing with a faulty phone and ongoing service issues for months. My phone is essential for my job, yet I have repeatedly been left without a reliable signal, missed business opportunities and lost income because clients were unable to contact me.
What has been most disappointing is the lack of accountability. I have spent weeks being passed between Chadwell, the network provider and the manufacturer, with no one taking ownership of resolving the problem. As a customer, it shouldn’t be my job to chase multiple companies for a solution.
The only option I was offered was to take out a new contract with a new handset, meaning I would have to commit to paying even more despite already receiving a faulty device and poor service. That is simply not an acceptable resolution.
The whole experience has been incredibly stressful and time-consuming. If you rely on your phone for work, I would urge you to think carefully before choosing Chadwell. When things go wrong, the level of customer support has fallen well below what I expected.
5 augusti 2026
Omdöme utan inbjudan
Svar från Chadwell Telecom
Hi Tariq,
We really appreciate you taking the time to leave a review,
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
Ashleigh Ticks All The Boxes!
Ashleigh is very friendly, knowledgable, patient and thorough in resolving my issues on more than one occasion. She has returned calls and followed through on each issue until I was totally satisfied with the service she provided. Here professionalism is second to none that I have experienced in this country. Exceptional and reliable customer service,
27 juli 2026
Svar från Chadwell Telecom
Good afternoon Vernon,
We really appreciate you taking the time to leave such a lovely review, It is great to hear that you are a happy customer!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Pretty poor experience with Chadwell
Pretty poor experience with Chadwell. I signed up for a couple of phone lines for our Ltd company, and while the 36 month contract was a long one, I was made various promises regarding price reductions and new handsets during the 18 month review period.
While I did get an email confirmation of these promises, its my own fault for not making sure those had also landed in the contract itself.
When I came to the 18 month review, the terms were significantly poorer than I had been led to believe, and "it's industry standard" was the explanation provided.
Overall I am not able to shake the feeling that I was somewhat mis-sold.
27 juli 2026
Omdöme utan inbjudan
Fabulous service from Tess & Kirsty
Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to having it wherever I go with no issues. Great service from start to finish and it was a nice gesture to receive a courtesy call a few weeks after to make sure everything was going well. Cannot recommend enough! Thank you lovely ladies 😊😊😊
22 juli 2026
Svar från Chadwell Telecom
Hi Nicki,
We really appreciate you taking the time to leave such a lovely review, It is great to hear that you are happy so far and as I said on the welcome call, feel free to call us anytime for advice throughout your contract with us.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
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