I ordered calenders that came in the wrong size. I eventually ordered one larger one and was told i would get a voucher as compensation, but that never arrived. Great quality but v poor service
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been using CEWE for many years and even though their prices have increased significantly, I have stuck with them because of the quality of the books. I do wish they would bring back discount offe... Se mer
I made photo books for the children leaving our national school to go to secondary as a reminder of their national school days and they turned out beautifully. I am very pleased with the quality and... Se mer
Socond time I had a photo book made, great quality and prompt delivery.....easy software to organise your memories, with lots of options for titles, and layout etc....
Företagsinformation
Om CEWE
Skrivet av företaget
As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.
Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.
Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.
Kontaktuppgifter
Storbritannien
- 0330 912 2113
- info@cewe.ie
- cewe.ie
4,3
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
1 star given as still haven’t received…
1 star given as still haven’t received my order.
7 december 2024
Svar från CEWE
Dear Mick,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances related to the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
To resolve this issue, we can arrange either a reprint of your order or a full refund. Please contact our customer service team using one of the methods listed below so that we can promptly address the situation and provide a satisfactory resolution for you.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
I did not get my order 😭
6 december 2024
Svar från CEWE
Dear Sharon,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances related to the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
To resolve this issue, we can arrange either a reprint of your order or a full refund. Please contact our customer service team using one of the methods listed below so that we can promptly address the situation and provide a satisfactory resolution for you.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
Placed order on 4th December still…
Placed order on 4th December still haven't received today is 26th December
4 december 2024
Svar från CEWE
Dear Paul,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
As requested, we have processed a full refund for your order. Thank you for your understanding and patience in this matter. If there is anything else we can do to assist you, please do not hesitate to reach out.
Kind Regards,
Gabriele
Paid extra for shipping
Paid extra for shipping - its now over 5 days late and never got it, shocking service!!!! Avoid.
EDIT: I asked for an update via email and I'm still waiting that's just bad customer service!!! No storm effected an email reply!!
18 december 2024
Omdöme utan inbjudan
Svar från CEWE
Dear Darren,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
Unfortunately, we are limited in how we can assist without more details about the order. We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
I had paid extra for express shipping
I had paid extra for express shipping, however it still didn't come in time, and didnt come within the time they said it would.
17 december 2024
Omdöme utan inbjudan
Svar från CEWE
Dear Customer,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
Unfortunately, we are limited in how we can assist without more details about the order. We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
Great
Great , efficient service, beautiful calendar which I LOVE ❤️❤️❤️Will definitely order again. Thank you
1 december 2024
Ye cut the heads off people in some of…
Ye cut the heads off people in some of the photos.
On the plus side ye gave me a full refund.
Question...do ye not check the photos before ye send them out ?
19 november 2024
Svar från CEWE
Dear Geri,
We are sorry to hear about the design error with your order. We understand that this issue may have caused frustration, and we apologise for any inconvenience caused.
However, upon reviewing your order, we have identified that the error was not a production fault. The order was printed as per the read-only file that you had submitted to us.
Such errors are not recognised by our system due to the design process of our products being completely customizable, we will assume the design chosen is deliberate. Nonetheless, please rest assured that you are covered by our 100% satisfaction guarantee
Kind Regards,
Gabriele
Loved my advent calendar with photos
17 november 2024
Appalling cystomer service
Appalling cystomer service. Rang, requested call back and online chat to resolve issue with a voucher. Telephone conversation was ended by staff member and chatsaid to try again. Have approached paypal for refund
5 december 2024
Omdöme utan inbjudan
Svar från CEWE
Dear Kerry,
We are truly sorry to hear that you did not have a positive experience with our customer service. Your satisfaction is important to us, and we strive to provide the best service possible at all times.
We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
Kind Regards,
Gabriele
Brilliant
Easy app to work with, plenty of chance to edit your work before ordering. Prompt email and communcication.
8 november 2024
Quality is excellent.
29 oktober 2024
I am pleased with the calendar
I am pleased with the calendar. It was nicely made. Nice quality
17 oktober 2024
There are too many dips in printed photos (no black dips on the monitor)
The color reproduction is not bad, but the brightness of the photos is very dark.
My monitor has no dips in dark/black, and there are too many dips in printed photos. The printed photos are very dark.
It is worth adjusting the brightness before printing, as is done in Ukrainian photo centers.
This was my first order.
When preparing further orders, I will take this into account and brighten the image.
During packing, all photos were carefully and thoroughly inspected.
On one photo, a small scratch was found when unpacking: two parallel, narrow light stripes. Peeled off emulsion. They are not very noticeable, but they spoiled the mood.
One of the printed photos had a small crease: a little crumpled. It is almost not visible in the frame, but it can be packed more neatly.
15 oktober 2024
Excellent service
Excellent service; I ordered online, the process was easy, the print quality is fantastic, the delivery time is quicker than stated and the prices are very reasonable.
9 oktober 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.