Huge thanks to Cindy for leading me through the uncommon process of ensuring an unoccupied property following a bereavement. After computer glitches at my end, I was close to tears, but she was patie... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely disgusting service cant change details online. Want an extra 90 for adding an extra person living in my home and refused to tell me how much i would receive in refund if i wanted to cancel... Se mer
Jane is excellent example of customer support, politeness and ability to find solutions. I can't praise her enough as there were a few things to be sorted and she managed to solve them in such a pro... Se mer
Företaget har svarat
Jane today was so helpful and patient and explained what I didn't understand, but just as importantly was a human being and not just reading the book. Very refreshing, lovely lady. Price and cover see... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Kontaktuppgifter
22-24 Cromwell Park, OX75SR, Chipping Norton, Storbritannien
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Troy’s help
Troy was very helpful and patient, explaining clearly every step of the process.
13 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are glad you enjoyed your experience. Thank you for recognizing our team's patience and clear guidance.
Excellent very easy to use would…
Excellent very easy to use would recommend a friend and family
13 oktober 2026
Svar från CETA Insurance
Thank you so much for the fantastic feedback! We are thrilled to hear that you found our service so effortless to navigate and truly appreciate your willingness to share it with the people closest to you.
Was polite and knowledgeable about all…
Was polite and knowledgeable about all things and got me a great price.
12 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are so pleased to hear that you had such a helpful and knowledgeable experience with us while securing a fantastic rate. Thank you for taking the time to share your positive feedback!
Svar från CETA Insurance
Many thanks for taking the time to leave us this review
I can’t comment on how this company is…
I can’t comment on how this company is when needed to use for a claim, it is my opinion on their customer service side.
I took out home insurance with them last year. This year the renewal price was hiked up so I went with someone else.
I checked the renewal and there was no mention of automatic renewal - there was a button to click on to renew which I never clicked on because I’d used a different company.
A week or so later I noticed a payment had gone out of my bank. At first we thought it was a scam but when I looked into it I found it was this company. They’d automatically renewed and not even sent me an email confirming this. I used the online chat and they offered me insurance at a cheaper price than their renewal. I asked for a refund.After the call there has been no email to confirm cancellation and a refund and a week later I still haven’t had a refund. A refund shouldn’t take this long. This was their response -
As you were on an annual direct debit you will have to wait 10 working days for the direct debit to clear. After the payment has cleared your full refund will be issued, which you will get in 3-5 workings days from the date it is processed.
I’m not happy about this.
5 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Many thanks for taking the time to leave us this review
Svar från CETA Insurance
Many thanks for taking the time to leave us this review
request for policy documentation
Bashnee was very efficient and polite even though it was a poor line so no complaints at all'
However 2 hours after my request for documentation there is still none forthcoming
12 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We appreciate your positive feedback regarding our team member's polite and efficient service despite the poor connection. We are sorry for the delay in receiving your requested paperwork and are currently working to send it to you promptly.
Although only a call to cancel my…
Although only a call to cancel my policy due to having moved from the property, Becca was very polite and dealt with my request very promptly
12 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for sharing your feedback. We are happy to hear that your policy cancellation was handled so politely and promptly by our team. We wish you all the best in your new home.
Cancel policy before 14 days like terms…
Cancel policy before 14 days like terms conditoon said.they keep promise refound full amount.I call them few times My refound money nether happen.They still my money .Nether get any email info what date they cancel my policy .Its scamer nether again.
21 november 2025
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for sharing your feedback. We appreciate your patience and deeply regret the frustration caused by the delay in processing your policy cancellation and your pending payment return. Our team is actively investigating the breakdown in communication and the status of your account to ensure this issue is promptly reviewed and resolved internally.
Svar från CETA Insurance
Many thanks for taking the time to leave us this review
Bekka was a great help to me today
Bekka was a great help to me today . Well done Bekka!
7 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for your feedback. We are glad to hear our team assisted you well today.
Polite and pleasant assistant.
Polite and pleasant assistant.
Convenient and simple system
9 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are so pleased to hear that our assistant provided great service and that you found our system convenient and easy to use. Thank you so much for taking the time to share your wonderful feedback with us!
Xander was extremely helpful and detailed
Xander was extremely helpful and explained things well
9 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are so pleased to hear that our team member was able to guide you so thoroughly and provide clear information. Thank you for taking the time to share your great experience and wonderful five-star feedback with us.
Personal I dealt with was professional…
Personal I dealt with was professional and explained everything fully.
9 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are so glad to hear that our team member provided clear explanations and handled your experience with such great professionalism. Thank you for taking the time to share your kind feedback with us!
Bashnee Was very helpful and…
Bashnee Was very helpful and professional throughout the call and helped me with the cancellation of the policy
7 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for taking the time to share your feedback. We are thrilled to hear that our team member provided knowledgeable and helpful assistance during your phone call, making the process of ending your plan straightforward and smooth. We truly appreciate your positive words about the service you received.
Fantastic help
9 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Many thanks for taking the time to leave us this review
Explained cover well
All exclusions were well explained and money supermarket price honoured
9 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are delighted to hear that our policy details were clear and that your price quote was fully honored. Thank you for sharing your positive experience with us!
Mateo was very professional
After getting a quite curt call from a female call operator with a South African accent I called up and got Mateo. A very professional employee and credit to the company. He dealt with my issue professionally and was polite and courteous at all times. Thank you Mateo.
9 oktober 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We appreciate you taking the time to share your feedback with our team. We are glad to hear that your second interaction was handled with such patience, politeness, and high standards of service, ensuring your concern was fully resolved. At the same time, we acknowledge your initial phone conversation fell short of the polite standard we aim to provide. We will address this internally to improve our customer service quality. Thank you for bringing this to our attention.
easy peasy
The website was easy to follow, with clear questions that made completing straightforward (ideal for the more mature persons)
9 oktober 2026
Svar från CETA Insurance
It is wonderful to hear that our site was simple to navigate and that the process felt clear and accessible. Thank you so much for taking the time to share your positive feedback with us.
Detta är Trustpilot
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